Reposted by Danny Mintz
SSA is falling far short of its splashy goal of 200M mySocialSecurity accounts.
This raises questions of how well leadership understands the needs of people who use SSA services & how well their tools serve them.
Too bad they fired their customer experience staff!
www.nextgov.com/digital-gove...
nextgov.com
SSA’s lead had set a goal of 200M online accounts this year — experts say that might prove challenging
The Trump administration recently achieved 105 million online accounts, and lawyers are increasingly encouraging clients to make them as more services go digital.