iiinova — where your digital self keeps evolving

Reposted by Olli Potter

Healthwatch England @healthwatchengland.bsky.social · 29/01/2026

This new report from @pickereurope.bsky.social looks at how person centred the health service in England is, identifying common themes and areas of variation in patient and staff experiences. 👇

003

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 29/01/2026

The NHS is committed to ‘making the patient king’ – but how person centred is the health service in England? Picker’s State of Person Centred Care 2025 report gives patients, #NHSstaff, and healthcare leaders a national view of experience across the #NHS. [1/2]

157

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 04/12/2025

It’s time to rethink how the #NHS listens to patients. Our new report shows the Friends and Family Test isn’t giving the insights the NHS needs and sets out a plan for a reformed, co-produced replacement. Read the full release here: bit.ly/FFTReport25. [1/2]

245

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 07/11/2025

For more than 1 in 4 of us in the #UK, our homes could be making us ill because we have issues like damp, cold and mould. We shouldn't have to wear a hazmat suit to stay warm and healthy in our homes. That's why we're joining @healthequals.bsky.social in calling for a real solution: bit.ly/3LqMOo9

134

Reposted by Olli Potter

Age UK @age-uk.bsky.social · 31/10/2025

Corridor care must not become normalised, with one in three people aged 90+ waiting over 12 hours to be seen, we need MPs to take emergency action. Read our report 👉 bit.ly/3JCMQc2

Text on blue background:
532,451 people waited over
12 hours for a
hospital bed between April 2024 to March 2025

055

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 29/10/2025

We’ve published ‘Learning from the Best – celebrating patient experience innovations to help deliver the 10 Year Plan’, which maps the #PEN25 Awards winners to the Plan’s key chapters, and now includes direct links to the project presentations for easy learning: bit.ly/PEN10YearPlan. [2/2]

023

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 16/10/2025

Where you’re born shouldn’t determine how long you live. Yet in the UK, differences in income, housing, and other factors can shorten lives by up to 16 years. [1/2]

102

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 09/10/2025

The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care. [1/2]

131

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 18/09/2025

In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to. Read the full piece: bit.ly/BMJSept25

004

Reposted by Olli Potter

Jennifer Dixon @jenniferthf.bsky.social · 07/07/2025

My take on last week’s NHS 10 year plan www.health.org.uk/features-and...

health.org.uk

032

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 13/06/2025

Great to be at #NHSConfedExpo this week, connecting with colleagues across the system who share our commitment to transforming care with patient experience front and centre. [1/3]

101

Reposted by Olli Potter

The King's Fund @thekingsfund.bsky.social · 07/06/2025

“Desire paths are things that occur when the system, in this case the design of the paths, doesn’t match up with what people actually want.” Luca Tiratelli explores what a landscaper might see in the health system. buff.ly/WvsViWW

buff.ly

Desire Paths: What Might A Landscaper See In The Health System? | The King's Fund

Desire paths are preferred routes that people take for quicker travel, but could the concept also help us to understand issues within the NHS, asks Luca Tiratelli.

021

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 06/06/2025

📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26. 📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins... #NHS #UEC #PersonCentredCare

picker.org

Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26

We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.

044

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 22/05/2025

Results from the 2024 Children and Young People's Patient Experience Survey show most children feel involved in their care, but there is room for improvement when it comes to emotional support.

102

Olli Potter @ollipotter.bsky.social · 21/05/2025

Great to hear from so many inspiring speakers and delegates about engaging with patients, communities and staff to deliver person centred care at @pickereurope.bsky.social's person centred care symposium yesterday. Here are a couple of photos from the day 👇 #PatientExperience #PersonCentredCare

022

Reposted by Olli Potter

The Times and Sunday Times @thetimes.com · 18/05/2025

Ministers want Britons to fill more of the sector’s 130,000 vacancies. Could you wipe, feed, smile and log every moment for £12.84 an hour? ⬇️

thetimes.com

What’s it like to work in a care home? I joined a shift to find out

4165

Reposted by Olli Potter

Stonewall @stonewalluk.bsky.social · 14/05/2025

🌍 The ILGA-Europe Rainbow Map ranks the legal and policy landscape for #LGBTQ+ people across Europe. 🚨 The latest rankings today shows the UK has reached an all-time low position of 22 out of 49. This should be a wake-up call for the British government. Read our statement ▶️ bit.ly/3S0iuB3

bit.ly

Stonewall responds to the UK dropping six places in this year's ILGA…

The ILGA-Europe Rainbow Map ranks the legal and policy landscape for LGBTQ+ people across Europe. Today it has been announced that he UK has reached an…

985431

Reposted by Olli Potter

Simon Bottery @blimeysimon.bsky.social · 02/05/2025

The terms of reference for the Casey #socialcare commission are published today (though staff have been working for a while). There are concerns, particularly timing, but they should offer the scope Baroness Casey needs to do a thorough job. Thread below ⬇️ www.gov.uk/government/p...

gov.uk

Independent commission into adult social care: terms of reference

11013

Reposted by Olli Potter

The Institute for Fiscal Studies @theifs.bsky.social · 02/05/2025

NEW: Longer NHS waiting lists do not appear to be a significant driver of the rise in health-related benefit claims. @maxwarner.bsky.social & @benzaranko.bsky.social’s new report funded by @jrf-uk.bsky.social finds that the main explanation for rising benefit claims almost certainly lies elsewhere:

Charts show relationship between changes in the NHS waiting list and changes in health-related benefit claims at the MSOA level from November 2019 to May 2024. Title states: "Areas with larger increases in NHS waits for elective hospital treatment between 2019 and 2024 did not on average have meaningfully larger increases in health-related benefit claims."

231

Reposted by Olli Potter

Picker Experience Network @pen-news.bsky.social · 28/04/2025

We will be celebrating Patient Experience Week all throughout this week! We'll be sharing podcasts, resources, and highlighting all of you're amazing work wherever we can. Tag us in to your posts and we'll do our bets to share as much as we can! #PXWeek #PatExp

022

Reposted by Olli Potter

Health Services Safety Investigations Body (HSSIB) @hssib.bsky.social · 24/04/2025

🆕REPORT: The impact of staff fatigue on patient safety. Watch a short summary video: youtu.be/22F_qHCpo0o Read the full report: www.hssib.org.uk/patient-safety-investigations/the-impact-of-staff-fatigue-on-patient-safety/investigation-report/ #PatientSafety #NHS #Healthcare

youtu.be

The impact of staff fatigue on patient safety

YouTube video by Health Services Safety Investigations Body

048

Reposted by Olli Potter

Healthcare Today @healthcaretoday.bsky.social · 24/04/2025

Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS. healthcaretoday.com/article/how-... #healthcare #patientsafety #publichealth #patientsatisfaction

healthcaretoday.com

How person-centred improvement can help the NHS

Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.

022

Olli Potter @ollipotter.bsky.social · 22/04/2025

Writing for @bmj.com, @chrisgrahamuk.bsky.social - Picker's chief executive - discusses the most recent #BritishSocialAttitudes survey, public confidence in the #NHS, and delivering a person centred #10YearPlan. Link below 👇 @pickereurope.bsky.social #PersonCentredCare #PatientExperience

010

Reposted by Olli Potter

Institute for Government @instituteforgovernment.org.uk · 22/04/2025

[NEW] What does patient satisfaction across England tell us about GPs surgeries' performance? Our latest Performance Tracker Local takes a closer look at general practice across England www.instituteforgovernment.org.uk/publication/...

instituteforgovernment.org.uk

General practice across England | Institute for Government

What does patient satisfaction across England tell us about GPs surgeries' performance?

166

Reposted by Olli Potter

Galop @galopuk.bsky.social · 16/04/2025

Today is a challenging day, and we are deeply concerned at the widespread, harmful implications of today’s Supreme Court ruling. As LGBT+ organisations, we stand in solidarity with trans, intersex and non-binary folk as we navigate from here. Our full statement: www.consortium.lgbt/lgbt-sector-...

LGBT+ Sector Leaders Statement on Supreme Court Ruling.

182

Reposted by Olli Potter

Young Lives vs Cancer @younglivesvscancer.bsky.social · 16/04/2025

Did you or your child receive the Under 16 Cancer Patient Experience Survey in the post recently? Your feedback could help the NHS and cancer charities improve services for children and young people with cancer. For more information please visit: www.under16cancerexperiencesurvey.co.uk

Image shows text and an image of a young cancer patient. Text reads: Under 16 Cancer Patient Experience Survey. If you receive a survey in the post, have you say. Your feedback will help the NHS to improve cancer services for children and young people. For more information visit: https://www.under16cancerexperiencesurvey.co.uk/

001

Reposted by Olli Potter

Patients Association @patients-association.org.uk · 16/04/2025

🚨 New report out now: Prescription for Outpatients, a joint publication by @rcphysicians.bsky.social & @patientsassoc.bsky.social Together, we’re calling for urgent reform of outpatient care, a vital but often frustrating part of the NHS. www.patients-association.org.uk/Blog/prescri...

056

Olli Potter @ollipotter.bsky.social · 16/04/2025

New results from NHS Staff Survey for bank only workers published today👩‍⚕️🩺 More details on the key findings on our website, as well as in the infographic below 👇 📢Press statement: picker.org/research_ins... 📊Interactive results dashboard: nhssurveys.co.uk/nssb/survey-... #NHSStaffSurvey #NHSBank

picker.org

NHS bank workers facing rising levels of physical violence and discrimination, national survey finds

New national survey reveals NHS bank only workers are facing a rise physical violence and discrimination from patients and the public

010

Reposted by Olli Potter

Institute for Public Policy Research @ippr.org · 15/04/2025

🩺 | NEW REPORT: Building an NHS fit for the future is a life-or-death challenge. A new IPPR report outlines three key reforms that could save £21bn annually and keep NHS spending sustainable. www.ippr.org/articles/ref...

0810

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 03/04/2025

💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care. 🟣 33% waited over 3 months for treatment, worsening their mental health. 🔵 Only 40% of people felt they got the help they needed during a crisis. [1/2]

103

Reposted by Olli Potter

Chris Graham @chrisgrahamuk.bsky.social · 02/04/2025

2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show: ‼️Record dissatisfaction with the NHS ‼️Widespread concern around waiting times ‼️Steepest declines around A&E ‼️72% don't think the NHS has enough staff 🧵1/8

123

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 02/04/2025

🔍 Flexible working in the #NHS: what the 2024 Staff Survey reveals. A closer look at the 2024 NHS Staff Survey sheds light on how well the NHS is fulfilling its People Promise to allow flexible working. ✔️ More than half of NHS staff are satisfied with flexible working opportunities. [1/2]

112

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 14/03/2025

The Prime Minister announced that NHS England will be abolished, with responsibility for running the NHS in England returning to DHSC. Chris Graham, Chief Executive of Picker, responds to the news—read our full statement here: bit.ly/3DIKANs #NHSEngland #PatientExperience

022

Olli Potter @ollipotter.bsky.social · 13/03/2025

The 2024 #NHSStaffSurvey results published this morning. @pickereurope.bsky.social is proud to coordinate the survey on behalf of NHS England and it's great to see an increase in staff responding this year. Our press statement below highlights some of the key findings 👇

000

Reposted by Olli Potter

Picker Experience Network @pen-news.bsky.social · 03/03/2025

We are delighted to announce that submissions for the 15th annual Picker Experience Network Awards are NOW OPEN FOR SUBMISSIONS! Celebrate excellence in #PatientExperience by sharing your success stories & innovations. Find out more and enter: patientexperiencenetwork.org/awards/

patientexperiencenetwork.org

Awards - Patient Experience Network

031

Reposted by Olli Potter

Simon Bottery @blimeysimon.bsky.social · 28/02/2025

Which #socialcare staff have the highest wellbeing at work? According to this newly released @DHSCgovuk survey, it’s personal assistants. Care workers and - perhaps more surprisingly - social workers/nursing associates are at the bottom. Lots more in the report : thread here ⬇️

287

Reposted by Olli Potter

AJ Poots PhD FLS @ajpoots-phd.bsky.social · 27/02/2025

A new paper from colleagues and I looking at why researchers or providers don't hear all the voices they should. It is not just people not responding to surveys. And if we don't hear the voice we cannot tailor services. We provide a toolkit to assess your surveys. doi.org/10.1136/bmjo...

doi.org

All the voices we cannot hear: a taxonomy of why some populations’ experiences are missing from health and care quality evidence and the Toolkit for Assessing Under Representation in User Surveys (TAU...

Background Patient and public voices are vital for understanding the quality of health and care. However, many healthcare providers, commissioners, decision-makers and researchers cannot hear the voic...

023

Reposted by Olli Potter

Picker @pickereurope.bsky.social · 20/02/2025

At Picker, we’re proud to coordinate the #NHS Staff Survey referred to in this analysis, highlighting how workforce experiences differ between age groups. The findings show: 🔵Stress & Wellbeing: Younger staff are more likely to report feeling unwell due to work-related stress. [1/3]

153

Reposted by Olli Potter

National Voices @nationalvoices.bsky.social · 17/02/2025

🧵 We need to put admin on the agenda 📢 Our new research, published today alongside @thekingsfund.bsky.social & @healthwatchengland.bsky.social shows how commonplace issues with #NHSAdmin are. www.kingsfund.org.uk/insight-and-...

On a teal background sits black text. There are three numbered items. The first: 1. Put admin on the agenda. Admin shapes patient experience and public perceptions of the NHS. 2. Measure patients' experience of admin. Only one national survey asks people about their experiences of admin. We need more national and local patient feedback data. 3. Develop clear goals for admin with patients and staff. Keep national and local systems accountable for delivering great admin that meets the needs of local communities.

The numbered items continue on this slide. 4. Design and deliver two-way communications. Patients, staff and communities need to help create new approaches to admin. 5. Reduce the admin burden placed on patients and carers. Great admin can help address health inequalities. 6. Invest in admin staff development. Recognise the role admin staff can play in patient experience and addressing health inequalities.

1107

Reposted by Olli Potter

New Economics Foundation @neweconomics.bsky.social · 21/01/2025

New analysis: If four UK airport expansions including Heathrow are allowed to go ahead, they will cancel out the carbon savings of this government’s clean power plan IN JUST FIVE YEARS. This government must cancel these planned expansions. neweconomics.org/2025/01/airp...

10367188

Olli Potter @ollipotter.bsky.social · 17/01/2025

Really important and concerning report from @rcn.org.uk yesterday detailing the impact of corridor care on both patients and staff. @pickereurope.bsky.social's comment on the report below 👇

000

Reposted by Olli Potter

Royal College of Nursing @rcn.org.uk · 16/01/2025

Today we've released a devastating report on the crisis of patients being treated in inappropriate settings in our NHS. With over 5000 testimonies from nursing staff, the report reveals how widespread this crisis has become, and how it's putting lives at risk. Read more: bit.ly/3WiS8wB

youtube.com

Nicola Ranger launches the RCN Corridor Care Report

RCN General Secretary and Chief Executive Professor Nicola Ranger launches the RCN report on corridor care in the UK.

67879

Reposted by Olli Potter

Nuffield Trust @nuffieldtrust.org.uk · 15/01/2025

Rounding off our GP panel session, Dr Minal Bakhai urges a holistic shift in “measuring what matters” to patients: “loneliness has the same level of [patient] risk as not taking your statins…” #hospitaltohome

124

Olli Potter @ollipotter.bsky.social · 15/01/2025

Thank you to @nuffieldtrust.bsky.social for a fascinating #hospitaltohome conference this morning. Really interesting to take a step back and consider international learnings from across primary and secondary care, and, of course, social care.

Conference panel consisting of four speakers

030

Reposted by Olli Potter

LabourList @labourlist.bsky.social · 07/01/2025

"It has never been more important that British political leadership makes the case for immigration policy based on fairness and the facts rather than fear and scapegoating" Read Diane Abbott's exclusive op-ed for LabourList hitting out at the toxicity in the debate on migration

labourlist.org

Diane Abbott: ‘Labour must do more to change our toxic migration debate’ – LabourList

The debate on migration and asylum in British mainstream politics has never been more toxic. Shadow Justice Secretary Robert Jenrick's recent comments suggesting the grooming scandal…

094

Reposted by Olli Potter

The Association of Ambulance Chief Executives (AACE) @aace.org.uk · 07/01/2025

. @aace.org.uk Chair @jasonkillens.bsky.social was on #BBC Breakfast today highlighting the profound impact of abuse on #ambulance staff, and made a plea to the public to ensure that staff are treated with deserved respect, and can #WorkWithoutFear. Read our statement aace.org.uk/news/violent...

065