iiinova — where your digital self keeps evolving

Reposted by Chris Graham

Picker @pickereurope.bsky.social · 18/09/2025

In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to. Read the full piece: bit.ly/BMJSept25

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 06/06/2025

📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26. 📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins... #NHS #UEC #PersonCentredCare

picker.org

Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26

We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.

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Chris Graham @chrisgrahamuk.bsky.social · 25/04/2025

Why are people dissatisfied with the NHS - and what can be done about it? An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read. #patientexperience #NHS

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Reposted by Chris Graham

The BMJ @bmj.com · 22/04/2025

"This is the third consecutive year in which public satisfaction with the NHS reached a new record low." To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social www.bmj.com/content/389/...

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 03/04/2025

💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care. 🟣 33% waited over 3 months for treatment, worsening their mental health. 🔵 Only 40% of people felt they got the help they needed during a crisis. [1/2]

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Chris Graham @chrisgrahamuk.bsky.social · 02/04/2025

Colleagues & I have a new paper in @bmj.com Q&S showing: 👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years 👉 Women & lower social grades suffer more severe harm 👉 Only 17% complain Read for free at: qualitysafety.bmj.com/content/earl... 👀

qualitysafety.bmj.com

Patient-reported harm from NHS treatment or care, or the lack of access to care: a cross-sectional survey of general population prevalence, impact and responses

Objectives The aim of this article is to provide an estimate of the proportion of the general public reporting healthcare-related harm in Great Britain, its location, impact, responses post-harm and d...

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Chris Graham @chrisgrahamuk.bsky.social · 02/04/2025

Naturally I 100% agree that patient experience should be a high priority in the 10 year plan. But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support. picker.org/research_ins...

picker.org

Waiting for improvement: person centred care & the future of the NHS

With long waiting times and patient dissatisfaction at an all-time high, the NHS must prioritise improving patient experience.

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Reposted by Chris Graham

NHS Confederation (now known as The NHS Alliance) @nhsconfed.org · 02/04/2025

Public satisfaction with the NHS has dropped to a new low. But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".

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Chris Graham @chrisgrahamuk.bsky.social · 02/04/2025

2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show: ‼️Record dissatisfaction with the NHS ‼️Widespread concern around waiting times ‼️Steepest declines around A&E ‼️72% don't think the NHS has enough staff 🧵1/8

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Chris Graham @chrisgrahamuk.bsky.social · 27/03/2025

I'm very excited about this - and honoured that @pointofcarefdn.bsky.social have trusted us @pickereurope.bsky.social with this important, high impact programme.

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 14/03/2025

The latest HSJ Health Check Podcast is now live! Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce. 🎧 Listen here 👉 bit.ly/3Fv7loF #NHS #NHSStaffSurvey #Podcast

bit.ly

HSJ Podcast: The ups and downs of the NHS Staff Survey

This week we take a closer look at the trends in this year's NHS Staff Survey, published yesterday.

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Chris Graham @chrisgrahamuk.bsky.social · 03/03/2025

I'm obviously biased but this is a fantastic event and well worth entering - it's a wonderful opportunity for teams to be recognised for their work and every year we see incredible, inspiring, examples of best practice. Please do share! #PatientExperience #PersonCentredCare #QualityImprovement

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Reposted by Chris Graham

Patient Safety Learning @patientsafetylearning.org · 03/03/2025

"As a young and intelligent individual, I found navigating the healthcare system challenging. I can only imagine how overwhelming it must be for older adults, those with additional needs or those less familiar with the process." www.pslhub.org/learn/improv... #patientsafety

pslhub.org

Navigating the healthcare system as a university student: My personal experience

A university student shares his frustrations of navigating the healthcare system away from home

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Chris Graham @chrisgrahamuk.bsky.social · 28/02/2025

Why are some people underrepresented in patient experience research - and what can we do about it? Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these. Full, free paper at 👉 bit.ly/PatientFeedb... 📖 #PatientExperience

bit.ly

Making patient feedback more inclusive: a new way to improve care for all

A new peer-reviewed paper by Picker provides an approach to understanding and tackling under-representation in patient experience research.

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Chris Graham @chrisgrahamuk.bsky.social · 27/02/2025

Why are some groups underrepresented in patient experience measures? There's more to it than non-response. Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback. #PatientExperience

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Chris Graham @chrisgrahamuk.bsky.social · 27/01/2025

A valuable report from @healthwatchengland.bsky.social today, showing that many people experience poor NHS care but don't complain. We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.

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Reposted by Chris Graham

Healthwatch England @healthwatchengland.bsky.social · 27/01/2025

Making a complaint is a right enshrined in the NHS Constitution. Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care. Find out more www.healthwatch.co.uk/news/2025-01...

56% of people told us they had experienced poor care but took no action.

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Reposted by Chris Graham

AJ Poots PhD FLS @ajpoots-phd.bsky.social · 21/01/2025

I exited the year in a post of a trio of newer papers so heres a few of the older ones... We used maps to help tailor services to local needs in a quality improvement project that boosted therapy referrals for psychology doi.org/10.1093/pubmed/fds071

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 06/01/2025

📢This morning, the government announced the Elective Reform Plan, which outlines a strategy to reduce the backlog of patients currently waiting for assessment and treatment. Read our response here: bit.ly/ElectiveReformPlan #NHS #PatientExperience #PickerEurope #PersonCentredCare

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Reposted by Chris Graham

Nature @nature.com · 19/12/2024

All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is. 🧪 www.nature.com/articles/d41...

nature.com

Why probability probably doesn’t exist (but it is useful to act like it does)

All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is.

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Chris Graham @chrisgrahamuk.bsky.social · 20/12/2024

Where did 2024 go? I'm sure it's only been a couple of months since I was writing about my highlights of 2023, but here we are...

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 06/12/2024

📢Yesterday, the Government provided an update on its #PlanforChange, which includes a commitment to “Build an #NHS Fit for the Future”. @chrisgrahamuk.bsky.social, Group Chief Executive Officer at @pickereurope.bsky.social, has responded to the plan.👇

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Reposted by Chris Graham

Beatriz Goulão @beatrizgoulao.bsky.social · 06/12/2024

Very helpful reference list to tackle "Common statistical myths". Will now be saved in my favourites! 😊 #medstats #stats

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Reposted by Chris Graham

Olly Benson @ollybenson.uk · 28/11/2024

▶️ NHS England is looking for two lived experience partners who use or who have recently used services in the NHS in England, or their carers. Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”. 💴 Participation payment available. 📆 Closes: 08/12/24

england.nhs.uk

NHS England » Application information pack for lived experience partners – People and Communities Division: strengthening the listening culture across the NHS to drive improvement

Part 1: introduction Thank you for your interest in becoming a lived experience partner (LEP) with NHS England. Working in partnership with people and communities creates a much better chance of ensur...

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 28/11/2024

The 2024 #NHS Maternity Survey, coordinated by @pickereurope.bsky.social, highlights ongoing issues in maternity care despite some improvements. Picker's Chief Research Officer, Jenny King, emphasises the need for continued efforts for high-quality, person centred care. 👉 bit.ly/2024MaternitySurvey

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Reposted by Chris Graham

Layla McCay @laylamccay.bsky.social · 28/11/2024

If you're interested, here's my analysis of the LGBTQ+ data within the latest NHS staff survey which I wrote in May. www.nhsemployers.org/articles/lgb....

nhsemployers.org

The LGBTQ+ staff experience gap

The growing LGBTQ+ staff experience gap is a recruitment and retention risk for the NHS, writes Dr Layla McCay.

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Reposted by Chris Graham

Raluca Terry-Enescu @ralucahippie.bsky.social · 28/11/2024

You see it especially with GP access. People think like "I called my GP, a receptionist told me I should sort myself out at home. Got even worse, called again, same receptionist told me to go to A&E. How can I possibly trust anything anyone in the practice ever says?"

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Reposted by Chris Graham

Raluca Terry-Enescu @ralucahippie.bsky.social · 28/11/2024

Squares with something I noticed a lot in my own work: if you wait a long time for care and the process of accessing it is frustrating /user-unfriendly, you are less likely to trust that the care is good when you finally get to it.

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Reposted by Chris Graham

Sue Brown @suebrownsb.bsky.social · 26/11/2024

And surely the point of the NHS is to meet need. If you keep someone who needs a service off the waiting list you haven't improved your service, you've just hidden the fact you failed to meet the need.

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Chris Graham @chrisgrahamuk.bsky.social · 21/11/2024

Very pleased that @katestakes.bsky.social is included as part of a very strong line up for this event in February 2024 - see bit.ly/Symposium2025 for further details

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Reposted by Chris Graham

Picker @pickereurope.bsky.social · 21/11/2024

🚨 A new survey coordinated by @pickereurope.bsky.social for the Care Quality Commission, reveals that long waits in #A&E and urgent care lead to poorer patient experiences. Responses highlight the need for better patient communication and support. Read more👉: bit.ly/UECSurvey2024

bit.ly

“With winter approaching, this survey highlights problems in patients' experiences of urgent and emergency care"

Discover the Urgent and Emergency Care 2022 Survey results, coordinated by Picker for the Care Quality Commission.

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Chris Graham @chrisgrahamuk.bsky.social · 21/11/2024

My organisation @pickereurope.bsky.social is now on Bluesky - please follow for news and research on person centred care and on understanding, measuring, and improving patient ad staff experiences #patientexperience #personcentredcare #healthresearch

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Reposted by Chris Graham

Olli Potter @ollipotter.bsky.social · 21/11/2024

The #CQC published the results of the urgent and emergency care survey today, which is managed, coordinated, and analysed by #Picker. Ahead of a difficult winter, the results highlight problems in patients' experiences in #UEC. More details in our press release below: #PatientExperience #UEC

picker.org

“With winter approaching, this survey highlights problems in patients' experiences of urgent and emergency care"

Discover the Urgent and Emergency Care 2022 Survey results, coordinated by Picker for the Care Quality Commission.

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Reposted by Chris Graham

Royal College of Emergency Medicine @rcem.ac.uk · 21/11/2024

“Patients are suffering the consequences of a system that is in crisis, while staff continue to shoulder the burden of delivering effective and safe care in these conditions." RCEM's President responds to CQC's Urgent and Emergency Care survey. Read more here - tinyurl.com/3ypeesvh

tinyurl.com

‘Patients are suffering the consequences of a system that is in crisis’ - RCEM responds to CQC’s UEC patient survey

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Reposted by Chris Graham

William Pett @wpett.bsky.social · 21/11/2024

V useful thread on the CQC’s UEC survey published today. Aligns with the concerns we continue to hear from patients about poor waits for emergency care. As with so many other areas, some relatively small changes to improve waiting for individuals could significantly improve overall experience

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Chris Graham @chrisgrahamuk.bsky.social · 21/11/2024

CQC have published the 2024 urgent & emergency care experience survey - see www.cqc.org.uk/publications... for full results. Headlines: - Long waits associated with worse experiences of care across the board - Poor experience of communication, involvement, etc More below: 🧵 #patientexperience

cqc.org.uk

Urgent and emergency care survey 2024 - Care Quality CommissionFacebookTwitterYouTube

Read the results of our latest survey which asked people about their experiences of urgent and emergency care services.

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Chris Graham @chrisgrahamuk.bsky.social · 20/11/2024

NHS patient experience watchers: CQC's national urgent and emergency care survey publishes tomorrow at 9.30am. Keep an eye on www.cqc.org.uk/publications... and nhssurveys.org for the details - and I'll be sharing my thoughts here during the morning. #patientexperience #UEC #NHS

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Chris Graham @chrisgrahamuk.bsky.social · 19/11/2024

I really like this. Cancer patients' experiences of administration are strongly associated with their overall experiences of care, so these details matter

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Reposted by Chris Graham

The King's Fund @thekingsfund.bsky.social · 18/11/2024

We're pleased to announce that Siva Anandaciva has been appointed as Director of Policy, Events and Partnerships. Commenting on this, Sarah Woolnough said Siva is an 'authority on health and care' and will be a huge asset to the Fund. Find statement in full: kingsfund.org.uk/insight-and-...

Card showing a photo of Siva Anandaciva, Director of Policy, Events and Partnerships, The King’s Fund.

Quote from Sarah Woolnough '‘Siva will bring a wealth of knowledge and experience to the role of Director of Policy, Events and Partnerships. He is an authority on health and care and his deep understanding is a huge asset for The King’s Fund.’

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Reposted by Chris Graham

Ian Dunt @iandunt.bsky.social · 15/11/2024

Twitter is dead. Long live BlueSky. iandunt.substack.com/p/twitter-is...

iandunt.substack.com

Twitter is dead. Long live Blue Sky.

The exodus is real.

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Chris Graham @chrisgrahamuk.bsky.social · 15/11/2024

Getting to grips with Bluesky and I am so happy to have discovered @deck.blue - I didn't realise how much I had missed TweetDeck but this is brilliant. Highly recommended.

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Reposted by Chris Graham

Nuffield Trust @nuffieldtrust.org.uk · 14/11/2024

This month we've launched a new platform to show how the #NHS is performing. 📈 You can explore a beta version of our new dashboard with today's stats here: www.nuffieldtrust.org.uk/qualitywatch...

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Chris Graham @chrisgrahamuk.bsky.social · 14/11/2024

New to Bluesky so I'm paying the cat tax before posting anything else. My usual content will probably be less cute. #cats

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