GPs are drowning in patients’ online requests for advice, after last year’s commitment by the health secretary that all online queries would receive a same day response. Hospitals now face the equivalent, as specialists are being overwhelmed with advice requests.
www.bmj.com/content/395/...
bmj.com
Helen Salisbury: The snarl-up at the single point of access
helen.salisbury{at}phc.ox.ac.uk
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From 1 October this year, all hospitals are meant to have a single point of access set up for their 10 busiest s...