Ignacia Orellana @ignaciaorellana.bsky.social · 09/09/2026I’ve been thinking a lot about how easy it is for teams to get caught up in following a methodology. I did some work recently to try to communicate the core messages behind the agile-user centred methodology. And now I have written something about it. ignaciaorellana.com/posts/beyond... 1125
Reposted by Ignacia OrellanaTim Paul @timpaul.co.uk · 23/08/2026You know when people argue that we shouldn't give generative AI such a hard time, because other industries are worse for the environment? Here's a short post I wrote about that www.timpaul.co.uk/posts/tu-quo... 041
Reposted by Ignacia OrellanaDean Vipond @deanvipond.bsky.social · 19/07/2026Any incoming minister for AI should be tasked with replacing a load-bearing spreadsheet from a critical service, to give them the insights into why no one has done it yet. The ministerial equivalent of breaking a horse. 04720
Ignacia Orellana @ignaciaorellana.bsky.social · 01/07/2026I’ve just donated to Roots to Light Scholars to help get 2 students in Gaza to study in the UK this September. Please consider donating here chuffed.org/project/root...chuffed.org 020
Reposted by Ignacia OrellanaTim Paul @timpaul.co.uk · 17/03/2026Here's a blog post about a thing I made recently 😊 www.timpaul.co.uk/posts/doom-loops/ And here's the thing: doomloop.cc 2133
Reposted by Ignacia OrellanaMartin Wright @mynameismartin.co.uk · 15/02/2026Report from the field, trying to figure out if I'm about to be automated out of a job. www.mynameismartin.co.uk/blog/how-im-...mynameismartin.co.ukHow I’m dealing with the pressure to adopt AI as a designer — mynameismartinI’ve spent the last month trying to catch up with AI in design, and I have news. Things haven't settled, the ground is still moving, and sitting with uncertainty might be the best position right now 174
Reposted by Ignacia OrellanaTim Paul @timpaul.co.uk · 05/01/2026Happy new year! Here's a thing about some less serious AI experiments I did over the Xmas break: www.timpaul.co.uk/posts/xmas-2... 2132
Reposted by Ignacia OrellanaCaroline Jarrett @cjforms.bsky.social · 01/12/2025Today’s episode of #FixTheForms is an especially brilliant one from @xkcd.com that applies to all registration forms and all websites xkcd.com/3175/xkcd.comWebsite Task Flowchart 195
Reposted by Ignacia OrellanaRachel Coldicutt @rachelcoldicutt.bsky.social · 13/11/2025New thing! The @carefultrouble.bsky.social Careful Consequence Check is now live and free to use. Based on research with the Bristol Digital Futures Institute, this practical tool will help you answer the question "is my AI product creepy and weird" www.careful.industries/consequences 13416
Reposted by Ignacia Orellanagquaggiotto.bsky.social @gquaggiotto.bsky.social · 14/11/2025The Careful Consequence Checker, a free, self-directed tool for understanding the impacts of building, buying or adopting an AI-powered product or service www.careful.industries/consequences Thank you @rachelcoldicutt.bsky.socialcareful.industriesConsequences — Careful IndustriesA free tool to help you rapidly assess potential risks and issues with AI-powered products, tools and services. 0179
Reposted by Ignacia OrellanaAmy Hupe @amyhupe.bsky.social · 16/10/2025Happy #SystemsOfHarm podcast day to all who celebrate 🥳 Today’s episode features author of best-selling Good Services, @loudowne.bsky.social Lou and I chat about design systems and gender, and how to provide inclusive experiences for trans people. Apple: apple.co/434XE9F RSS: bit.ly/43gtLkB 01911
Reposted by Ignacia OrellanaMartin Jordan @martinjordan.com · 17/10/2025Felt like making a starter pack for #GovDesign. Here it is: go.bsky.app/Anw2ykD 2233
Reposted by Ignacia OrellanaClara Greo @claragt.bsky.social · 28/08/2025Friends, using gen AI to create user personas is a *really* awful idea. 🚩☹️🚩 This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem: AI is designed to give you back only what you already know. It will generate what it thinks you want to hear. 43314
Reposted by Ignacia OrellanaClara Greo @claragt.bsky.social · 05/08/2025Are you looking to develop your workshop planning and facilitation skills? Do you have a workshop coming up soon that you're not sure about, or you'd like some help with? Come to my new, short, online workshop facilitation training and clinic! www.tickettailor.com/events/clara...tickettailor.comBuy tickets – Workshop facilitation - 3 hour training - online - £185 – ZoomLearn to run great workshops and facilitating effectively. This is a 3 hour, online training workshop where we will cover some... 085
Reposted by Ignacia OrellanaClara Greo @claragt.bsky.social · 08/07/2025✨ There is no magic dust, you don't need permission. Just try it. Next week I'm running a course called Advocating for User-centred design in government www.tickettailor.com/events/clara... 3/4tickettailor.comBuy tickets – Advocating for UCD in government - 1.5 day training - Brighton & online - £450This course will help designers and researchers advocate for user-centred design (UCD) in their roles, teams and organisations... 152
Reposted by Ignacia OrellanaClara Greo @claragt.bsky.social · 08/07/2025Last week I ran a workshop called Money talks: Estimating the Cost and Value of Service Design with @ignaciaorellana.bsky.social at #campDigital. We've run the workshop 5 times now and it's always really fun and immediately useful for people. Some of biggest take aways from the workshop: 1/4 2132
Reposted by Ignacia OrellanaTim Paul @timpaul.co.uk · 20/05/2025Two great courses here from the brilliant @claragt.bsky.social 261
Reposted by Ignacia OrellanaAmy Hupe @amyhupe.bsky.social · 19/05/2025Just a couple of tickets left now for my Writing design systems documentation session at 10am-1pm next Thursday, 29 May. If you're available and want to learn how to create docs people can find, understand and use, I'd love to have you. Tell your friends! www.eventbrite.co.uk/e/writing-de...eventbrite.co.ukWriting design systems documentationWriting design systems documentation is a hands-on, half-day course on how to write documentation that people can find, understand and use. 0137
Reposted by Ignacia OrellanaClara Greo @claragt.bsky.social · 30/04/2025I'm running a new in-person course! Introduction to User-centred Design (UCD) in Government 1 day, Brighton, 20 June £275/£350 Perfect for: 🌱 People new to user-centred research or design 🐝 Designers new to gov 🪻 Folks who want to work better with UCD peopletickettailor.comIntroduction to User-centred Design (UCD) in Government 1 day training course, Brighton, Friday 20 June £275/£350 3710
Reposted by Ignacia OrellanaClara Greo @claragt.bsky.social · 10/04/2025Join us for Money talks: Estimating the cost and value of service design 1 day (5 hour) course. Early bird tickets are available now for £275.00 This was a popular session at SDinGov 2024, and @ignaciaorellana.bsky.social and I have run for the OU and MoJ www.tickettailor.com/events/ignac...tickettailor.comBuy tickets – Money talks: Estimating the cost and value of service design – ZoomWhere: Online, on Zoom This workshop will show you how to use service design tools to spot opportunities to improve services; e... 1109
Reposted by Ignacia OrellanaTom Loosemore @tomski.com · 05/03/2025This is a very good piece of writing. 12814
Ignacia Orellana @ignaciaorellana.bsky.social · 20/02/2025During my time at MoJ Probation Digital, I: * Supported a team developing a key strategic product for Probation staff, passing our alpha assessment. * Worked with product to define a new user journey and a phased rollout strategy. 1/3 1110
Ignacia Orellana @ignaciaorellana.bsky.social · 20/02/2025Yesterday was my last day at MoJ Probation Digital. Grateful for the amazing people I met and the work we did improving services for probation staff. Now excited to rejoin @publicdigital.bsky.social for a new project starting next week! Looking forward to what’s ahead :) 1140
Ignacia Orellana @ignaciaorellana.bsky.social · 17/02/2025Looking forward to this on Wednesday! Its free and includes AI, friendly folks and pizza 🍕 And of course the highlight - @timpaul.co.uk on Exploring AI: Can PDFs be transformed? www.meetup.com/artificial-i...meetup.comFinding new uses of AI: how to spot opportunities , Wed, Feb 19, 2025, 6:00 PM | MeetupJoin us as we share insights and valuable lessons learned from experiences building innovative public-sector AI-enabled services. We will present two talks about the things 050
Reposted by Ignacia OrellanaHelen @socialsoup.bsky.social · 16/02/2025Come and work with me as a Lead Service Designer, we’ll be working in the same directorate- happy to chat if anyone wants more info. 0910
Reposted by Ignacia Orellanasteve @visitmy.website · 07/02/2025When working with teams looking at developing proofs-of-concept, I try to avoid describing it as a discovery – tangible, proven results are the goal. An alpha-discovery loop is what it is. visitmy.website/2022/04/09/a...visitmy.websiteAlpha is discoveryDiscovery is about understanding problems. Alpha is about exploring solutions. When viewed as separate stages, what we learn when exploring solutions cannot feed back into what we understand about the... 142
Reposted by Ignacia OrellanaNexer_Digital @nexerdigital.com · 03/02/2025💡We're thrilled that @ignaciaorellana.bsky.social and @claragt.bsky.social will join us at #CampDigital on 3rd July with a workshop titled 'Money talks: Estimating the cost and value of service design'. Get involved! Grab tickets for your team and learn more: tinyurl.com/mw4bcyb9 #ServiceDesign 086
Reposted by Ignacia OrellanaGeorge Monbiot @georgemonbiot.bsky.social · 26/01/2025Labour's simplemindedness will be its downfall - and ours. You can't build and bulldoze your way out of the housing crisis. Unless you also change the system, you'll still leave millions without decent homes. My column today explains why. www.theguardian.com/commentisfre...theguardian.comHome truths: the only thing Labour is building is a bigger, more dysfunctional housing market | George MonbiotPrivate developers offer politicians a simple solution for bulldozing through this crisis – build more. But it won’t work, says Guardian columnist George Monbiot 701249416
Reposted by Ignacia OrellanaFrankie Roberto @frankieroberto.com · 21/01/2025Blueprint for modern digital government: “Create an inventory of services to measure the progress of service modernisation and publish a version of this in the open.” Woop woop! 🎉 You’re welcome to start with this? govuk-digital-services.herokuapp.comgovuk-digital-services.herokuapp.comGovernment digital servicesX-GOVUK 36226
Ignacia Orellana @ignaciaorellana.bsky.social · 18/01/2025Had a GREAT time at my first ever #ukgc25 so many lovely folks that I hadn’t seen in years, or met in real life, or never met before. Its a truly nice community. Thanks @ukgovcamp.bsky.social organisers! Definitely coming back next year. 1141
Reposted by Ignacia OrellanaImran Hussain @imhuyorks.bsky.social · 13/01/2025I wrote a first draft for a tribute to @vickytnz.bsky.social we're hoping to do at @ukgovcamp.bsky.social 2025. imranhussain.uk/remembering-...imranhussain.ukRemembering Vicky Teinaki – Imran Hussain 187012
Reposted by Ignacia OrellanaRob Whiting 📓 @whitingx.bsky.social · 17/01/2025A place to add your 🖼 photos and memories celebrating Vicky Teinaki (@vickytnz.bsky.social). vickyteinaki.muchloved.comvickyteinaki.muchloved.comCelebrating Vicky TeinakiA place to share memories and tributes to our remarkable friend Vicky 3157
Reposted by Ignacia OrellanaFrankie Roberto @frankieroberto.com · 17/01/2025My weeknotes this week are a tribute to @vickytnz.bsky.social: frankieroberto.github.io/nhsnotes/pos...frankieroberto.github.ioWeek 33: A tribute 1289
Reposted by Ignacia OrellanaLaura Parker @accessiblenumbers.bsky.social · 16/01/2025Accessibility and intersectionality with @priyanca.bsky.social (dedicated to Vicky Teinaki). We discuss #dyscalculia, intersectionality, and the complexities of managing multiple access needs, as well as common service barriers and tips for designers. accessiblenumbers.com/accessibilit... 44518
Ignacia Orellana @ignaciaorellana.bsky.social · 17/01/2025Looking forward to attending my first #GovCamp tomorrow and will be paying tributes to our ex colleague and gov designer @vickytnz.bsky.social 1221
Reposted by Ignacia OrellanaNikola Goger @nikolagoger.bsky.social · 17/01/2025We are looking for another Interaction Design Lead! Come and do important work with a fantastic community and incredibly talented people! www.jobtrain.co.uk/justicedigit...jobtrain.co.ukLead Interaction Designer :National 056
Reposted by Ignacia OrellanaNexer_Digital @nexerdigital.com · 16/01/2025🚀 This year's brilliant lineup includes: @richardpope.org, @herahussain.bsky.social, @jukes.ie, @tumshie.bsky.social, @axbom.com, @ignaciaorellana.bsky.social and @claragt.bsky.social Learn more, and book your early bird tickets to join us at: www.nexerdigital.com/campdigital/... #CampDigitalnexerdigital.comIlluminating talks and bright ideas on design and digital : Royal Northern College of Music, ManchesterCamp Digital is an inspirational conference that brings together the digital, design and UX communities exploring the latest thinking in the tech industry 057
Reposted by Ignacia OrellanaCaroline Jarrett @cjforms.bsky.social · 12/01/2025If you wish to send a message to the friends and family of Vicky Teinaki, @vickytnz.bsky.social, about how much she meant to us and the community she was so much a part of, please add them here. I now have access to a compilation by a close friend of hers (not on BlueSky) and will add ours. 588428
Reposted by Ignacia OrellanaAmy Hupe @amyhupe.bsky.social · 12/01/2025I never really know what to say when things like this happen, but to add to what others have shared… I found Vicky to be someone who took any request for help seriously, and responded generously. She played a huge role in the GOV.UK Design System community, a tireless advocate and supporter. 1452
Reposted by Ignacia OrellanaJoe Lanman @joelanman.com · 12/01/2025my friend @vickytnz.bsky.social died recently, a huge shock. She was so smart and caring and community-centred. In honour of her, I recommend reading her excellent articles like this one: www.vickyteinaki.com/blog/approac...vickyteinaki.comApproaching interaction design in government10 principles on how to what interaction in government starts with 49313
Reposted by Ignacia OrellanaTim Paul @timpaul.co.uk · 12/01/2025So long @vickytnz.bsky.social, you absolute legend. We’ll all miss you terribly 5614
Reposted by Ignacia OrellanaPriyanca a11y 🌈 @priyanca.bsky.social · 12/01/2025Devastated by the sudden loss and passing of our dear friend Vicky. She was a kind, thoughtful and all round amazing person. So much integrity and sincerity Thinking of you Vicky ❤️ @vickytnz.bsky.social 8315921
Reposted by Ignacia OrellanaNexer_Digital @nexerdigital.com · 06/01/2025#CampDigital - start your 2025 with a ticket to a day of digital inspiration! 🎉 Our #UX, #design and #digital conference is back 3rd July, bringing together the community for a day of talks, workshops and connection. Early birds are just £200+VAT, available till 17th Jan at: tinyurl.com/mw4bcyb9 055
Reposted by Ignacia OrellanaKatherine Wastell @kwastell.bsky.social · 03/01/2025There's been recent focus on hiring designers from big-name tech companies (lnkd.in/eEjxq8EQ). Their skills are impressive, no doubt. But in today’s climate of cost-saving, organisations need designers with the hard-earned experience of a transformation. www.katherinewastell.com/blog/designi...katherinewastell.comDesigning on a cold, rainy night in Stoke — Katherine WastellOver the years in the teams I’ve led and supported, I’ve observed a unique skill-set in the designers with transformation experience. They’ve learnt how to do design in challenging, high-pressure envi... 53111
Reposted by Ignacia OrellanaSasha Costanza-Chock @schock.cc · 02/01/2025Hey Siri, I didn't unzip my dress for you to feed my casual conversation unwittingly into the profit engines of surveillance capitalism and the perpetual dragnet of the carceral state 052
Reposted by Ignacia OrellanaLaura Parker @accessiblenumbers.bsky.social · 20/12/2024Dyscalculia in adulthood with @peterjcherry.bsky.social. We discuss what #dyscalculia is, the stigma around #MathsAnxiety, gender stereotypes in maths education and the need for greater awareness and acceptance. Timestamps, links and transcript: accessiblenumbers.com/dyscalculia-... 1166
Reposted by Ignacia OrellanaLisa Jeffery @lisajeffery.bsky.social · 19/12/2024#ServicesWeek to return for its seventh year ✨ Please share and save the date: 17 to 21 March 2025 This event series aims to grow service literacy and is open to all UK public servants. Take part if you can! #ServiceDesign #GovDesign #LocalGov #LocalDigital services.blog.gov.uk/2024/12/19/s...services.blog.gov.ukServices Week is back for 2025Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector. 01518
Ignacia Orellana @ignaciaorellana.bsky.social · 12/12/2024“test and learn teams thrive under modern, servant leaders – people whose behaviour is open and collaborative, people who trust teams to deliver outcomes while remaining open-minded about the outputs along the way.” 061
Ignacia Orellana @ignaciaorellana.bsky.social · 11/12/2024Today I finished a project with one of the best teams I’ve worked with. Inheriting work done a couple of years ago wasn’t easy (eg stakeholders expectations vs reality). But the team smashed it. We collaborated with teams across Probation, ran an alpha and passed our service assessment. 1/2 1120
Ignacia Orellana @ignaciaorellana.bsky.social · 05/12/2024Yesterday I went to an All Hands for Probation Digital at MoJ, followed by a Christmas social. It’s been a long time since I was surrounded by so many folks who are not only passionate and great at what they do, but also are lovely and fun human beings. Very happy to get to be part of this group. 280