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Lisa Jeffery

@lisajeffery.bsky.social
404 followers 278 following 83 posts

Hello. I'm a public sector connector and digital human. Always learning. I'm interested in design, culture and change 🌱

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Lisa Jeffery @lisajeffery.bsky.social · 21/08/2025
👋 An important new role here: Principal Service Designer - Service Transformation, to join a supportive team in the Chief Digital Office at Defra. The closing date to apply is 3 September. Do take a look or share 👀 #GovDesign #ServiceDesign www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
civilservicejobs.service.gov.uk
Quick Check Needed
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transformgovtalks.bsky.social @transformgovtalks.bsky.social · 09/06/2025
🚨 6PM, WED 25 June 🚨 Join us for the seventh TGT at the MoJ or online, with: * Antonio Weiss on his new book, "AI Demystified" * ​Becky Miller, Defra, on designing policy with complex evidence lu.ma/jkd8jbzu Please share! Thanks 🙏.
lu.ma
TransformGov Talks : Seventh event · Luma
Speakers Antonio Weiss on his new book, "AI Demystified" Becky Miller, Defra, on designing policy with complex evidence live stream will be here : …
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Janet Hughes @janethughes.bsky.social · 20/05/2025
Afternoon all :) After 5 years in my role in Defra, I'm going to be leaving this June to take up a new role as Director General of Civil Service Reform and Efficiency in the @cabinetofficeuk.bsky.social
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Lisa Jeffery @lisajeffery.bsky.social · 09/05/2025
Good blog post by Becky, Anne and Robin at Defra: ‘Designing policy with complex evidence’ Shows the value design can co-create in the policy space when tackling ‘wicked problems’ (and aren’t they all in government). publicpolicydesign.blog.gov.uk/2025/05/08/d...
publicpolicydesign.blog.gov.uk
Designing policy with complex evidence
Farming policy design experts from Defra get to grips with making sense of complexity.
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Lisa Jeffery @lisajeffery.bsky.social · 04/04/2025
Brilliant there’s a new design principle for sustainability: Point 11. Minimise environmental impact. Well done to all involved 💚 #GovDesign #ServiceDesign services.blog.gov.uk/2025/04/02/a...
services.blog.gov.uk
Adding sustainability to the Government Design Principles
We’re adding a new design principle for sustainability. This will help teams take responsibility and ownership for the sustainability of services.
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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 02/04/2025
✨ The Government Design Principles have been updated, adding 'Minimise environmental impact' 🌳 🪨 They are an invaluable cornerstone for government's user-centred digital work. 👀 Blog post: services.blog.gov.uk/2025/04/02/a... 👀 Principles: www.gov.uk/guidance/gov... #govdesign
services.blog.gov.uk
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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 27/03/2025
GDS is hiring a senior content designer to work on the Service Standard and Service Manual. £56,070 - £70,219 Deadline end of Wednesday. www.civilservicejobs.service.gov.uk/csr/jobs.cgi... #govdesign
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Gavin Freeguard @gavinfreeguard.com · 27/03/2025
🚨 ONE WEEK TODAY 🚨 Data Bites #54, an environment/sustainability special! With: - DWP's Ishmael Burdeau on digital sustainability - @climateemergencyuk.bsky.social @mysociety.org on climate scorecards - @lizlutgendorff.bsky.social on tracking waste Join us: www.eventbrite.co.uk/e/data-bites...
eventbrite.co.uk
Data Bites #54
Data Bites #54
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Cathy Dutton @cathydutton.co.uk · 25/03/2025
I am looking for a Lead Product Manger to come and work with us on the Funding service. The Funding Service is the whole end-to-end system for delivering education funding to providers. This year, the service will play a role in delivering £76bn to 25,000 education providers. lnkd.in/eTEZhm7H
lnkd.in
LinkedIn
This link will take you to a page that’s not on LinkedIn
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Lisa Jeffery @lisajeffery.bsky.social · 19/03/2025
Service patterns can offer ways to design services more effectively and efficiently. Read more in this new ‘Services in Government’ blog post by #GovDesign collaborators and feedback on the prototype they are sharing this #ServicesWeek services.blog.gov.uk/2025/03/19/d...
services.blog.gov.uk
Developing service patterns - reusable designs for building government services
This blog post describes what a service pattern is, how this one was made, how we think it could help design better services, and what we’d like to do next.
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Si Manby @cthimon.bsky.social · 18/03/2025
Brilliant and insightful #ServicesWeek session on 'designing for people who've experienced domestic abuse' by @peterscottreid.bsky.social and the LAA team today. Services Week is such a valuable way of learning about what work is being delivered across public sector, from the teams actually doing it
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Kerry Lyons @kerry1yons.bsky.social · 19/03/2025
DfE has published a plain language standard to support teams in digital delivery. We worked in the open, shared with GDS, and are exploring whether it can help add weight to the use of plain language: dfedigital.blog.gov.uk/2025/03/19/i...
dfedigital.blog.gov.uk
Introducing the DfE Plain Language standard
In digital, data, and technology in DfE, we’ve published a Plain Language standard.  The Plain Language standard ensures that users can:  The standard incorporates our ways of working and best practis...
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Martin Jordan @martinjordan.com · 19/03/2025
How can we protect our practice in these unsettling times? In our opening talk at the #UserNeedsFirst Amsterdam conference, @karakane-kk.bsky.social and I will be talking about how not to let things get undone. Join us and hundreds of #GovDesign​ers on 9 April! userneedsfirst.yellenge.nl/program/
Promotion for the 'User Needs First' International Conference 2025, happening on April 9-11 in Amsterdam, Netherlands. Features keynote speakers Kara Kane (Head of Design, Public Sector Reform, UK Government) and Martin Jordan (Head of Design & User Research, German Digital Service). Organized by the Ministry of the Interior and Kingdom Relations.
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Kara Kane @karakane-kk.bsky.social · 14/03/2025
The Cabinet Office Test, Learn and Grow team are hiring 11 roles across product, delivery management, data analysis and design. Come work with us on public sector reform! www.civilservicejobs.service.gov.uk/csr/index.cg...
civilservicejobs.service.gov.uk
Quick Check NeededGOV.UK
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Lisa Jeffery @lisajeffery.bsky.social · 14/03/2025
Stickers 🐸
A sheet of stickers. They show a frog sitting on a lilly pad. They read ‘I’M TRANSFORMING SERVICES’ around the edge
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Martin Jordan @martinjordan.com · 13/03/2025
Hey UK #GovDesign​ers, Looking at the schedule for next week’s #ServicesWeek, I’m getting a massive FOMO here. You folks are so lucky to have such terrific sessions coming your way!
services.blog.gov.uk
Get involved with Services Week 2025
Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people nee...
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Imran Hussain @imhuyorks.bsky.social · 11/03/2025
I'm running some 🗺️ #MapsInServices sessions for #ServicesWeek 2025! Running 17-21 March, there will be 5 sessions, running from 9.30am-10.30am Monday-Friday. We'll be aiming to draft a page of Map Design principles for the GOV.UK Service Manual. 🎟️ Sign up: www.eventbrite.co.uk/e/maps-in-se...
eventbrite.co.uk
Maps In Services: Services Week workshops
Join our Services Week workshops and help us create some design principles for the use of maps in public services.
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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 10/03/2025
🎉 We've just published big new Service Manual guidance, defining what a government service is. This helps people know when their work is part of a service, and what standards and guidance apply. 💪 www.gov.uk/service-manu... #govdesign #gds
gov.uk
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Lisa Jeffery @lisajeffery.bsky.social · 10/03/2025
#ServicesWeek 2025, 17-21 March, will feature around 80 sessions from 20+ organisations. Great the annual event series for people working in the public sector is returning for the seventh year to grow skills, knowledge and networks 👍 Get involved: services.blog.gov.uk/2025/01/30/g...
services.blog.gov.uk
Get involved with Services Week 2025
Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people nee...
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Priyanca a11y 🌈 @priyanca.bsky.social · 12/01/2025
Devastated by the sudden loss and passing of our dear friend Vicky. She was a kind, thoughtful and all round amazing person. So much integrity and sincerity Thinking of you Vicky ❤️ @vickytnz.bsky.social
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James Arthur Cattell @jacattell.bsky.social · 07/01/2025
Hello 🙂 I'm looking for my next public sector role and would appreciate your support. Let me know if you hear of anything or wanna catch up. #OpenToWork 💼 Preferably agile delivery manager. 📜 Open to contract, permanent or temporary roles. 🌎 Remote or based in Manchester, London or Sheffield.
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Lisa Jeffery @lisajeffery.bsky.social · 19/12/2024
#ServicesWeek to return for its seventh year ✨ Please share and save the date: 17 to 21 March 2025 This event series aims to grow service literacy and is open to all UK public servants. Take part if you can! #ServiceDesign #GovDesign #LocalGov #LocalDigital services.blog.gov.uk/2024/12/19/s...
services.blog.gov.uk
Services Week is back for 2025
Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector.
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Si Manby @cthimon.bsky.social · 21/11/2024
It's me! And, more importantly, my Policy colleague Holly. Because Policy should be embedded in every cross-functional team in gov.
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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 19/11/2024
We're expanding the Service Manual on GOV.UK to all user groups + all service transformation topics. It needs to be broader to be effective. And gaps to fill include leadership, sustainability, continuous improvement when live... Help keep it up to date: www.gov.uk/service-manu... #govdigital
gov.uk
Propose a change to the Service Manual - Service Manual - GOV.UK GOV.UK
How to suggest an addition or improvement to the Service Manual.
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Liam Hawkes @liamhawkes.bsky.social · 14/11/2024
I'm excited to share that we're looking for 2 passionate and motivated senior service designers to join the Home Office Policy and Innovation Lab (CoLab). One is a permanent role, and the other is a fixed-term 12-month role. Apply by Wed 27th Nov www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
civilservicejobs.service.gov.uk
Policy Lab Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 15/10/2024
5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology £56,353 (National) / £60,373 (London) With up to an allowance of up to £19,400 capability-based pay. See advert for more information. Closes 30th October 2024 www.civilservicejobs.service.gov.uk/csr/index.cg...
civilservicejobs.service.gov.uk
Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024
Designer Becky Miller from Defra writes about the challenges and opportunities of designing greener public policies and services 🌱 #GovDesign #ServiceDesign #SystemsThinking publicpolicydesign.blog.gov.uk/2024/09/26/h...
publicpolicydesign.blog.gov.uk
How can we design greener policies?
Designer Becky Miller from Defra writes about the challenge of designing greener public policies and services.
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Ben Holliday @benholliday.com · 09/10/2024
This is great from Defra - "In Defra we’re testing a new approach to service ownership […] This is our priority, to better understand whole services, how they’re performing and how we’ll make strategic decisions about how best to deliver them to our users" defradigital.blog.gov.uk/2024/10/08/d...
defradigital.blog.gov.uk
Defra group digital and data transformation strategy: how we’re making our services better
David Caldwell, Defra’s Deputy Director for Digital Transformation, provides an update on the work underway to transform digital services in Defra. It has been a while since we last shared what we’re ...
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Sharon Dale (she/they) @pixlz.com · 06/10/2024
Some reckons tl;dr capability building is Change. E-learning, memorising terminology from Agile Frameworks or chalk and talk will not get us where we need to be. medium.com/21st-century...
medium.com
What should Digital* Government do next
My Reckons for Jeni
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Jeni Tennison @jenitennison.com · 07/10/2024
Trying to pull all/most of the responses to this together, I've put together some of my own reflections on the big questions around the "digital centre" here: connectedbydata.org/blog/2024/10...
connectedbydata.org
Digital Centre of Government: first reflections
I’ve been appointed to an external advisory panel to support the design of the “digital centre” in DSIT (currently a smooched together combination of GDS, CDDO and i.AI). I put out a call on Bluesky f...
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Digital Inclusion Toolkit @diginclusionkit.bsky.social · 03/10/2024
Hi everyone, it’s our first post 😀 We’re here to talk about digital inclusion. We offer advice for councils, by councils. Looking forward to sharing in this space.
media.tenor.com
a blue bird with an orange beak is standing in front of a blue sky with the words " hehelooo " on it
ALT: a blue bird with an orange beak is standing in front of a blue sky with the words " hehelooo " on it
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Jukesie @jukes.ie · 02/10/2024
[blogpost] Ideas for the new Digital Centre Design Panel digitalbydefault.com/2024/10/02/i... (sorry @jenitennison.com but you asked 😆)
digitalbydefault.com
Ideas for the new ‘Digital Centre Design Panel’
Yesterday DSIT announced a panel of 12 digital professionals and academics will help the government make better use of technology across the public sector as part of the ‘digital centre’ work to de…
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Jeni Tennison @jenitennison.com · 01/10/2024
So, gang, I am in this group helping DSIT put some flesh on the bones of a future vision for digital public services, and what being the digital centre for government means. Hit me up with your reckons / pointers. www.gov.uk/government/n...
gov.uk
Tech experts to shape government digital vision to drive innovation and boost public services
Millions are set to benefit from reduced waiting times and improved public services, as technology experts, advocates, and academics come together to shape the government's new 'digital centre.
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Martin Jordan @martinjordan.com · 01/10/2024
Important reminder from Judith Mühlenhoff: “Our thinking does not match our reality”, talking about #SystemThinking at the Intl #GovDesign #Helsinki Conference 2024
A woman with bright skin presenting in front of an audience in a business setting, standing in front of screens showing a cartoon of 4 people in room where they look at a causal link between A and B, indicated by a straight line; 1 of them opens the door of the room seeing many messy arrows and says “Um…”
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Jeffrey Allen @jallen300.bsky.social · 01/10/2024
A vision for joined-up government that's centred around people's needs... 🙏 Finnish design leader Anni Leppanen opening the international #govdesign conference in Helsinki.
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Nikola Goger @nikolagoger.bsky.social · 27/09/2024
Happy Friday! We are recruiting midlevel Service Designers! Are you looking for a new exciting role in a department where you can really make a difference? We'd love to see your application. www.jobtrain.co.uk/justicedigit...
jobtrain.co.uk
Service Designer:National
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Lisa Jeffery @lisajeffery.bsky.social · 27/09/2024
It would be great if this definition can help further grow our focus on users while enabling the scope of a service to be more well-defined by outcomes. Especially if a mission-led gov can bring new opportunities for designing *whole services* services.blog.gov.uk/2024/09/25/h...
services.blog.gov.uk
How government defines a service
The Central Digital and Data Office (CDDO) is introducing a cross-government definition of a service.
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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 25/09/2024
What a government service is: "When we talk about a service, we mean all the things that government collectively provides to deliver an outcome for all of its users, through any path a user takes to reach their goal." #govdesign #govdigital #services #servicedesign
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Ned Gartside @nedgartside.bsky.social · 20/09/2024
@lisajeffery.bsky.social hello I am on this thing
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Lisa Jeffery @lisajeffery.bsky.social · 20/09/2024
Also, new here is @nedgartside.bsky.social 👏
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Dean Vipond @deanvipond.bsky.social · 20/09/2024
While chatting with @priyanca.bsky.social and @vickytnz.bsky.social at #SDinGOV yesterday, we landed on a great talk title: “Dangerous dogs and high-risk cheese - a day in the life of DEFRA” – can someone make this happen next year, please?
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Lisa Jeffery @lisajeffery.bsky.social · 20/09/2024
Glad I did the walk up Arthur’s Seat yesterday 👋🌞 I’d recommend it if you can. Now looking forward to the final day at #SDinGov
Looking out from a trig point on a hill at sunset. Lots of people sit atop the hill
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Lisa Jeffery @lisajeffery.bsky.social · 19/09/2024
In the greener services workshop in a lovely setting at #SDinGov 🌱🌞 When and how might we consider environmental impacts in a service project lifecycle? Ned Gartside from Defra outlining 10 principles for greener services #GovDesign
Person in front of a screen that reads:

When and how might we
consider environmental impacts in a service project lifecycle?
A workshop @ SDin
18 Sept
14:00 - 16:00
TransformA beautiful old building in the sunshinePerson in front of a screen that reads:

What's the goal of this workshop?

For us: to gather feedback to help us develop the prototype of the 'Greener Service Principles.

For you: an opportunity to reflect upon the challenges of designing 'greener services' and take away ideas of what you can do to be more planet centred!

10 principles for greener services
1. Work with policy to define green
2. Understand the problem (system)
3. Partner with greener suppliers
4. Design for efficient journeys acr
5. Design for efficient architecture
6. Develop efficient software
7. Set up for greener operations &
8. Apply circular thinking to hardware
9. Work as greener teams
10. Measure and publish the impact
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Lisa Jeffery @lisajeffery.bsky.social · 18/09/2024
Looking forward to my very first #SDinGov and re/connecting with all the good people and things here 🌞💚
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Lisa Jeffery @lisajeffery.bsky.social · 18/09/2024
A Serbian Bellflower growing here in stone in Scotland feels somehow symbolic of service design in gov 😉
A small purple flower with green leaves grows out of a grey rock wall
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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 16/09/2024
A blog post in which Connie Briggs talks about redesigning CDDO's 200+ products & services (incl standards & guidance) that support the UK government with its service delivery. And how they must be up to date & reflect good practice. services.blog.gov.uk/2024/09/10/a... #govdesign
services.blog.gov.uk
Addressing the gaps in service delivery content
A blog for people who are transforming services across the public sector
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Lisa Jeffery @lisajeffery.bsky.social · 10/09/2024
Addressing the gaps in service delivery content, by Connie Briggs and @benaldo.bsky.social Find out why they want to focus on priority topics, including types of services, large transformation projects, and continuous improvement. And get involved if you can 👇 services.blog.gov.uk/2024/09/10/a...
services.blog.gov.uk
Addressing the gaps in service delivery content
A blog for people who are transforming services across the public sector
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Matt Edgar @mattedgar.social.coop.ap.brid.gy · 22/08/2024
Friends using #bluesky, thanks to the wonderful #BridgyFed, you can now follow and interact with my #fediverse posts. From BSky, just follow this account: @mattedgar.social.coop.ap.brid.gy
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Martin Jordan @martinjordan.com · 10/08/2024
6 years in, #ServicesWeek still goes strong as a cross-gov event series. We created the format in late 2018 and launched it in spring 2019 to accompany the rollout of version 3 of the UK #ServiceStandard and increase service literacy across the Civil Service and beyond. About the 2024 edition:
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