Reposted by Cactrot
Under Japan's new customer-harassment rules, customers "must endeavor to exercise the necessary care" not to harm workers' working environment. It's a good-faith obligation; the national law sets no penalty for committing kasuhara itself.
unseen-japan.com
From October 1, Every Employer in Japan Must Protect Its Workers From Customer Harassment
The new national legal requirement doesn't carry any direct fines, and customers face no potential punishment for crossing the line.