Hi everyone,

Test results are available to many patients using the NHS Wales App. The ambition is to ensure all patients have access to this feature, and increase the range of results that can be accessed.

It’s been a while since my last monthnotes in May, and those came two months after the previous ones.

That’s a wrap.

February has been intense.

An argument for state capacity and civil service reform

This week the For Wales See Wales podcast interviewed Eluned Morgan, the First Minister of Wales. In it, she expressed her frustration at the speed of digital transformation in Wales. We agree. Howeve...

Read the book online for free.

Apparently this end-of-year review format was created by Molly Steenson in 2005. I came across it via content designer Luis Montanha´s End…

December was short work‑wise, but intense. I wrapped up around mid‑month and headed to Spain to spend the holidays with family.

November felt long and short at the same time — a month where a lot moved, some visibly and some quietly in the background.

Maintenance is work, but it’s also care.

Back from the annual raclette weekend in West Wales and somehow it’s already November. October disappeared fast — spooky season came and…

The last time I finished a role, I wrote about it. It was a useful thing to do and look back on. So, here I am again — I’ve been a…

Slack is a new way to communicate with your team. It’s faster, better organized, and more secure than email.

It’s been over a month since my last weeknote, so this time it’s a monthnote.

A lived-experience-led role to shape how we show up in the world

Be part of the conversation about digital in Wales. Subscribe to the Transform Wales newsletter for: updates on our work and report a monthly roundup of digital news in Wales opportunities to get inv...

YouTube video by We Are Content Club

Join us for July 2025's Design System Chat to discuss Service Patterns. Hosted by the GOV.UK Design System.

YouTube video by Alastair Somerville

Someone recently asked me how I make content accessible. That’s a short, important question with a big answer. And, it gets harder to…

YouTube video by thestrokesVEVO

Feeling a bit flat this week. It’s been meeting-heavy, so not much space or focus time for the doing — I’ve been reviewing content in…

It’s been a few weeks since my last notes again — maybe I should give up and start publishing monthnotes?

Perhaps the biggest shift we’ll see in content design will be from designing for humans who read, to the systems that act for them.