By Gavin Freeguard and Jeni Tennison

Caution is itself dangerous, and we need our politicians to show the same boldness as Attlee and Thatcher

How to make government work again.

Rewiring the state requires institutional rebirth.

Back in March, I was beaten by the bins. I’d spent a happy few evenings (and a great many tokens) trying to build a simple web app: share any UK address, find out which bins to put out, and w…

Back in 2016 I published the definition of digital that I’d been using for several years. Digital: Applying the culture, processes, operating models & technologies of the internet era to respond to pe...

The second act of Test, Learn and Grow

Plus why to fix the civil service, we need to build something new

David French recently drew attention to what authors and editors sometimes call the ‘Chapter 10 problem’.

An argument for state capacity and civil service reform

It's unusual to come across a truly bad new digital service these days. People now praise the online passport service for speed and ease of use, the same for Jobseeker's, voter registration. Most online public services delivered since the establishment of the Government Digital Service are at least functional and many are best of breed. So it is interesting to find yourself trying to use a brand new online service which is a complete failure.

I'm actually serious.

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A discussion focused on going beyond traditional legislative training to address the critical but often overlooked issues with implementation across the Executive branch.

As demand outstrips budgets, the head of the National Audit Office calls for Whitehall to take risks and innovate — but to learn quickly from its failures

Every few months or so, somebody asks on social media why a particular DVLA digital service is turned off over night. Rather than answering it every time, I’ve decided to write this post, so I can poi...

Report by Andrew Greenway and Jennifer Pahlka

Over the years in the teams I’ve led and supported, I’ve observed a unique skill-set in the designers with transformation experience. They’ve learnt how to do design in challenging, high-pressure envi...

A blog explaining the concept of Test and Learn in organisational change

Technical, design, commercial and policy challenges with putting medical records in the hands of NHS patients

Too many people might be left out of its revolution.

Universities may talk about digital transformation, but are yet to translate it into action. Here’s how to start building the momentum for change, instead of standing still