iiinova — where your digital self keeps evolving

Nia Campbell @niacampbell.bsky.social · 02/10/2026

Out of interest, what do you say? Doctor's surgery GP surgery GP practice Something else? I live in Wales and tend to say "doctor's surgery".

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Nia Campbell @niacampbell.bsky.social · 01/10/2026

Another post from the NHS Wales App team on what we learnt from our 'Authorised access' pilot, and the pain points we're aiming to address for both patients and practice staff before wider rollout. dhcw.nhs.wales/news/behind-...

dhcw.nhs.wales

Why we're expanding our 'Authorised access' pilot before wider rollout

Why we're expanding our 'Authorised access' pilot before wider rollout By the NHS Wales App team Giving trusted family members or carers access to someone else's NHS Wales App account is one of the ...

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Dan @dandoescontent.bsky.social · 28/09/2026

Questions I like to ask during content design job interviews, a thread...

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Mike Gallagher @mikegallagher.bsky.social · 28/09/2026

A weeknote about the incentives that shape org behaviour and the weird stuff it causes teams to do mikegallagher.org/posts/mistak...

mikegallagher.org

Mike Gallagher: Mistakes were made

Some of the reasons it is hard to construct an app that is cohesive

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Nia Campbell @niacampbell.bsky.social · 25/09/2026

What nice things have happened this week?

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Nia Campbell @niacampbell.bsky.social · 24/09/2026

A great example of why content or information design matters. Labeling government spending clearly for the public could help reduce FOI requests. Nice to see this raised and discussed sensibly in the Senedd. 🌟 nation.cymru/news/welsh-g...

nation.cymru

Welsh Government to review spending data after minister handed 'impenetrable' spreadsheet

Emily Price The Welsh Government has committed to reviewing how it presents publicly accessible spending data after a minister was handed an “impenetrable” spreadsheet of codes during a committee mee...

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Nia Campbell @niacampbell.bsky.social · 22/09/2026

Trio gweud "resilience" yn Gymraeg. Beth yw'r gwahaniaeth rhwng "gwytnwch" a "gwydnwch"? termau.cymru#resilience

termau.cymru

Porth Termau Cenedlaethol Cymru

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Gavin Freeguard @gavinfreeguard.com · 18/09/2026

A huge thank you to our friends & co-organisers @transform.wales; Cath & Damien (Welsh Revenue Authority), Bec & Lee (Shared Resource Service), @daivaughan.uk & @jocarter.bsky.social for great presentations; & everyone who came to @transformgovtalks.bsky.social Cymru last night Diolch yn fawr iawn!

medium.com

TGT Cymru: TransformGov Talks x Transform Wales September 2026

Hi everyone,

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Nia Campbell @niacampbell.bsky.social · 18/09/2026

Friday afternoon meetings with "issue" in the title can get in the bin.

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Huw Marshall 🏴󠁧󠁢󠁷󠁬󠁳󠁿 @huwmarshall.substack.com · 17/09/2026

in Cardiff for the first Welsh Trabsform Gov Talks. Perfect timing for what's happening in Wales with a new Government in place.

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Nia Campbell @niacampbell.bsky.social · 17/09/2026

Working for the NHS is basically just asking "what does [insert acronym] mean?" over and over.

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Adrián Ortega 🗺️🧭 @adrianortega.bsky.social · 13/09/2026

It's been a while! But I wrote some weeknotes - this time on: - Service Patterns and the Lab - what gets in the way - governing change - designing the conditions around delivery, and the spaces the work needs bit.ly/4it1rpB

bit.ly

Weeknotes: 13 September 2026

It’s been a while since my last monthnotes in May, and those came two months after the previous ones.

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Ann Kempster @annkempster.com · 11/09/2026

You still have plenty of time to sign yourself up for our @transform.wales event next week - in person or online. You'll hear from us and from two fabulous teams from the Welsh Revenue Authority and SRS talking about the work they have been doing. Food and drink and chat to follow.

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BookwormVaught - Dr Anna Vaught @bookwormvaught.bsky.social · 10/09/2026

Delighted to share that Writing While Caring is now available to buy. I’m anti-Amazon but we must acknowledge that unpaid carers are frequently poor and housebound so here: www.amazon.co.uk/dp/1804472352/ We’re keeping the cost as low as we can. May it give you strength and comfort and please share

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Nia Campbell @niacampbell.bsky.social · 09/09/2026

When I'm having one of those weeks and the public sector makes me question my sanity, it's good to remind myself that I work with an awesome little UCD team. From Amy, our lead service designer: dhcw.nhs.wales/news/behind-...

dhcw.nhs.wales

Designing the bigger picture

Lead Service Designer, Amy Richards reflects on seven months working on the NHS Wales App, and why we have to think beyond the app to improve patients' experiences. When I joined DHCW seven months ag...

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Gavin Freeguard @gavinfreeguard.com · 08/09/2026

CARDIFF, Thu 17 Sep, 6pm - @transform.wales: conditions for digital transformation - Welsh Revenue Authority: their user-centred approach to designing the visitor accommodation register - Shared Resource Service: tackling the 'demand cycle' in local govt, inc redesigning forms luma.com/gaq6niit

luma.com

TGT Cymru: TransformGov Talks x Transform Wales · Luma

We're delighted to be working with Transform Wales to bring TransformGov Talks to Wales for the first time. Join us for three talks: The Welsh Revenue…

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Nia Campbell @niacampbell.bsky.social · 08/09/2026

I absolutely promise you that another app is not the answer. #PublicSectorLife

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Nia Campbell @niacampbell.bsky.social · 08/09/2026

Please can we stop referring to Welsh language public services as "translations" and start talking about bilingual design? 🏴󠁧󠁢󠁷󠁬󠁳󠁿

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Nia Campbell @niacampbell.bsky.social · 08/09/2026

My favourite type of morning is a Windows update type of morning.

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Ann Kempster @annkempster.com · 03/09/2026

Coming soon - our first event and with the lovely folks at TransformGov talks - sign up now. Join us in person in Cardiff or online We're putting the final touches on lining up some great speakers - names coming soon!

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Transform Wales @transform.wales · 02/09/2026

After a summer break, we’re excited to be back with something new. Our first Transform Wales event! We’re teaming up with @gavinfreeguard.com and @transformgovtalks.bsky.social for an evening exploring what we need to create the conditions for digital transformation in Wales. luma.com/gaq6niit

luma.com

TGT Cymru: TransformGov Talks x Transform Wales · Luma

We're delighted to be working with Transform Wales to bring TransformGov Talks to Wales for the first time. Join us for two presentations - one from…

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Nia Campbell @niacampbell.bsky.social · 18/08/2026

"We have reached the maximum number of calls in the queue. Please try again later." How do you get a GP appointment by calling at 8am when you can't even get into the queue? (So frustrating to work on an app that could help solve this.)

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Nia Campbell @niacampbell.bsky.social · 14/08/2026

Teeny emotional support tictacs. Instructions for use: Take one in each hand Marvel at how adorable they are Take a deep breath Scream into the void, as needed

An open hand holding 2 miniature tictac containers. One is orange, the other is mint.

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Nia Campbell @niacampbell.bsky.social · 13/08/2026

One of my side quests at work is to help the NHS Wales app team work more openly. This week, we shared how we're using in-app surveys to understand where the app adds value and what can be improved. dhcw.nhs.wales/news/behind-...

dhcw.nhs.wales

Why continuous discovery matters

Building and improving digital health services is not a one-off activity. Patients and their needs evolve, expectations change and services continue to grow long after they go live.

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steve @visitmy.website · 07/08/2026

We used a hackathon kindly organised by another team to explore a couple of hypotheses in our alpha, utilising some of the expertise around us. design-history.prevention-services.nhs.uk/managing-my-...

design-history.prevention-services.nhs.uk

Combining test results from multiple sources

What we learned about combining data from different systems into one easy-to-view feed at a hackathon.

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Nia Campbell @niacampbell.bsky.social · 04/08/2026

"Every time we disband a delivery team at the end of a project, we risk losing something much harder to replace than technical knowledge. We lose the relationships, context, decision-making history and shared understanding that allow a service to evolve." 💥 medium.com/@ayalagordon...

medium.com

Why we need more enduring service teams

This week I’ve been wrestling with a key conundrum — what happens after we deliver ‘a thing’? We implement a technology, capture hundreds…

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Nia Campbell @niacampbell.bsky.social · 31/07/2026

If you could open a small 2-room museum, who or what would you dedicate it to?

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Nia Campbell @niacampbell.bsky.social · 19/07/2026

Madre mía, this is painful. 🫣

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Dafydd Vaughan @daivaughan.uk · 18/07/2026

When organisations face a major transformation, the default instinct is to plan a massive, multi-year roadmap. But all-or-nothing plans multiply your risk and starve projects of their most critical currency: trust. If you want to succeed, you must break the problem down into small slices.

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Nia Campbell @niacampbell.bsky.social · 17/07/2026

Haleliwia, mae'n bwrw hen wragedd! ☔

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Emily Webber @ewebber.bsky.social · 17/07/2026

As I’ve just had my annual screening, it’s a good time to remind y’all to take a moment to check yourself. Early detection is so much better e-mail.breastcancernow.org/c/1UHd0YE5ee...

e-mail.breastcancernow.org

Touch Look Check

Get to know your normal by checking your breasts regularly. Touch your breasts. Look for changes. Check anything new or unusual with a GP. What’s your normal?

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Nia Campbell @niacampbell.bsky.social · 15/07/2026

How might one get a job creating new characters with fun back stories for Animal Crossing?

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Nia Campbell @niacampbell.bsky.social · 14/07/2026

Lordy. So *that's* why it's called a "body conditioning" class. Ouch. 😳

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Nia Campbell @niacampbell.bsky.social · 14/07/2026

Any recommendations for lovely things to do, see and eat in Shropshire?

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Nia Campbell @niacampbell.bsky.social · 10/07/2026

Having a haunted room is great in the heat.

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Jack Garfinkel @curiousscutter.bsky.social · 08/07/2026

Lauren Pope, once again standing on the intersection of destiny, in the shitstorm of AI hype, wearing a sturdy cagoule with a hefty torch that can cut through the darkness and smash in windows of overturned vehicles, with the courage to ask "WTF is actually going on?"

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Nia Campbell @niacampbell.bsky.social · 07/07/2026

Advocating for the work and doing the work and socialising the work is hard work.

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Nia Campbell @niacampbell.bsky.social · 06/07/2026

I love football talk. "Pockets of space" would be a great name for a comic about a kid who finds a little galaxy in an old coat pocket at the back of a wardrobe. 🌌 (I'm not annoying to watch sports with, obvs)

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Frankie Roberto @frankieroberto.com · 05/07/2026

Weeknotes this week are about designing the digital equivalent of the tear-off strip: frankieroberto.github.io/nhsnotes/pos...

frankieroberto.github.io

Week 102: Designing the digital tear-off strip

Notes from our alpha kick-off

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Nia Campbell @niacampbell.bsky.social · 02/07/2026

Love this piece, and it got me thinking whether we could use the slow load time of the NHS Wales app for something. Displaying public health info? Or facts and figures about health and care in Wales? 🤔 medium.com/@mark_74548/...

medium.com

The Beautiful Accident

How the PlayStation’s limitations became the best tool horror ever had

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Nia Campbell @niacampbell.bsky.social · 25/06/2026

A heatwave is a terrible time to be a laptop.

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Nia Campbell @niacampbell.bsky.social · 19/06/2026

Genuinely love that there's a Schitt's Creek gif for every possible work chat and situation.

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Jack Garfinkel @curiousscutter.bsky.social · 04/06/2026

Do you have a lot of cables or know someone who does? Then you may enjoy my new series of short videos - Emotional Support Cables. Episode 1 is live now! youtu.be/ejV8Sbv9ZbY?...

youtu.be

USB A to B, 1.5m

YouTube video by Emotional Support Cables

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Nia Campbell @niacampbell.bsky.social · 22/05/2026

No idea what I'm doing, but the rose bush is bloomin' lovely.

A huge rose bush in bloom against a blue sky.

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