When it comes to public incident write-ups, GitHub continues to be the gift that keeps on giving. They keep suffering collateral damage from the AI boom, as more developers using AI means more load…

A hallway in a tech company office. A and B are standing in the hallway. B is holding a multiple page document. A: Wow, that incident from a couple of weeks ago was a real doozy. Do you know how it…

On July 8, 2026, the Australian telecom company Telestra experienced a significant outage related to an NTP issue. Telestra hired a consulting firm to do an incident review, and a couple of weeks a…

The other day, I wrote about a GitHub Actions incident. But GitHub Actions isn’t the only CI-as-a-service out there. Buildkite, which is another CI company, recently released a public write-u…

Last week, GitHub Actions experienced another incident. As is typical of a GitHub public writeup, it was published very soon after the incident, but there also aren’t isn’t a lot of det…

I’m using this post to gather together some common threads I’ve noticed after reading write-ups of major cloud software incidents. By cloud software, I’m referring to software-as-…

While Dolly Parton was universally admired among Democrats and Republicans, Mark Zuckerberg is universally reviled.

Buildkite's Status Page - Buildkite service disruption.

In the wake of an incident, we want to answer the questions “What happened?” and, afterwards, “What should we do differently going forward?” Invariably, this leads to people…