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Resilience engineering views incidents through a different frame than the conventional approach in the software industry, which tends to treat incidents as an i

Consider the following scenario: A set of automated tasks has somehow failed to run to completion. Because a thorough fix will take some time and the tasks you need run are time-sensitive, you complet...

In 2012, John Allspaw (then CTO of Etsy) wrote a seminal blog post on the need for what he called Blameless Postmortems. Built off the notion of a “Just Culture” from the research of Sidney Dekker, he...

Saturation Every system has its limits. If you keep throwing more and more at a system, at some point it will no longer be able to function properly. The term saturation refers to the state of a syste...

Ed note: The first time I read Dr. David Woods' paper Four Concepts for Resilience Engineering, I felt so many things click in my brain. While the field of Resilience Engineering is not new, those of ...

(Originally posted at Surfing Complexity) FAA data shows 30 near-misses at Reagan Airport – NPR, Jan 30, 2025 The amount of attention an incident gets is proportional to the severity of the incident: ...

Software failures are inevitable. No matter how hard we try, we can’t make our systems flawless, nor can we predict every possible problem. The systems we’re building today are beyond the mental model...