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@jpaulreed

@jpaulreed.com
673 followers 295 following 372 posts

Incident response & management+human factors in software development & operations. “How many incidents does it take to get to the center of a sociotechnical system?" (Yes, that @jpaulreed on The Old Bird Site/Mastodon)

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@jpaulreed @jpaulreed.com · 9h
Does no one actually put the work in anymore?
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@jpaulreed @jpaulreed.com · 29/09/2026
A reminder: never underestimate the value of an operator saying "Huh... something looks weird here..."
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@jpaulreed @jpaulreed.com · 27/09/2026
Air Force One and The Fifth Element double feature!
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Peter Fletcher @rectapete.bsky.social · 27/09/2026
With the A.I. companies buying up all of the computer storage these days, I'd like to offer up the solution we used in the 1980's to double our storage for free. You are welcome. #old
5 1/4" single sided diskDisk notcher in actionNotch installed. Storage doubled.
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@jpaulreed @jpaulreed.com · 22/09/2026
Looks like the agenda for incident retros where we spend the first half reading a partially-filled out template doc and then spend the second arguing about action items…
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Kevin Riggle @kevinr.free-dissociation.com · 21/09/2026
Big 2026 mood
An ad for an AI company, name redacted. It reads, “Everyone dreams of going fast. 6000+ teams already are.” Beside it, an MTA safety poster reading “Please slow down. Avoid Slips, Trips, and Falls”A closer crop of the same image. Only “dreams, fast, and already are” remain visible from the ad. Next to it, an MTA safety poster reading “Please slow down. Avoid Slips, Trips, and Falls”A yet closer crop of the safety poster. The small text is now visible

• Walk carefully on stairs, keep to the right and hold the handrail
• Face forward on escalators
* Never run in the subway
• Always watch the gap as you enter and exit trains
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ACARS Drama @acarsdrama.bsky.social · 21/09/2026
Air to Ground Message: BIRTHDAY WISH IS THE ONE THING GOING POSITIVE FOR THIS FLIGHT Area: Austin, TX, USA Type: Airbus A320 A: #ae90374a05d F: #f1803e00061
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@jpaulreed @jpaulreed.com · 18/09/2026
I’m actually offended, @nytimes.com
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@jpaulreed @jpaulreed.com · 11/09/2026
To be fair, I wish I'd never heard of EITHER of them...
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@jpaulreed @jpaulreed.com · 11/09/2026
TIL: Cigna apparently is unaware that OneMedical exists. Agent: "Is that like a group practice?" Me: "Yeah. But like with hundreds of doctors. In multiple states. You've never heard of them?" Agent: "No."
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@jpaulreed @jpaulreed.com · 11/09/2026
A friend of mine has been rereading The Rise and Fall of The Third Reich, and honestly… in this economy, it’s been the gift that keeps on giving…
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ACARS Drama @acarsdrama.bsky.social · 04/09/2026
Air to Ground Message: CLEVELAND CENTER SAYS KLGA WILL NOT BE TAKING ANY MORE ARRIVALS..... MIP4 IS CLOSING DOWN DUE TO WX..... GAPS ARE CLOSING SO THEY WILL PROBABLY SHUT DOWN KLGA EARLIER. THOUGHTS Area: Cleveland, OH, USA Type: Boeing 737-800 A: #ad570f10130 F: #f6ccae57cb7
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@jpaulreed @jpaulreed.com · 31/08/2026
#humanfactors
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@jpaulreed @jpaulreed.com · 28/08/2026
It's like vintage car fans showing off their latest mods or pilots talking in the hanger about their close calls. You LITERALLY cannot shut them up about this stuff. If your incident commanders consistently avoid talking about their work, it may be a signal they don't really want to be on the bench
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@jpaulreed @jpaulreed.com · 28/08/2026
Good incident commanders LIKE incidents. They'll find ANY excuse to talk about their favorites, how they unfolded, and the thorny, weird edges that no one could make up even if they tried.
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Liz @phetch.bsky.social · 27/08/2026
Can some Canadians translate on a scale of 1-10 how angry a Premier has to be to call someone “buddy” on main?
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Rodger Sherman @rodger.bsky.social · 26/08/2026
Just dawned on me that we lost two officers of the Red October in a month
Tim Curry saying “you’ll receive the order of Lenin for this, Captain!Sam Neill saying “I would have liked to have seen Montana”
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Lorin Hochstein @norootcause.surfingcomplexity.com · 26/08/2026
Every risk register should have an entry that reads “we have misjudged the risks” which is in the “likelihood: high” and “impact: high” region of the risk matrix.
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John Mullinax @johnmullinax.bsky.social · 07/08/2026
Correlation is not cognition.
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Sam Biddle @sambiddle.com · 23/08/2026
The death of folk graphic design in favor of AI slop across our country's delis is leading to some incredibly Lovecraftian food horrors
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@jpaulreed @jpaulreed.com · 19/08/2026
OH: "We don't do counterfactuals in the incident review, but they certainly may come up with your boss the next day!"
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@jpaulreed @jpaulreed.com · 15/08/2026
Sometimes, the airlines do try…
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Ryan Frantz @ryanfrantz.bsky.social · 14/08/2026
The time cost for generating code keeps dropping thanks to LLMs. Code is important in a sociotechnical system, but the more crucial bit has always been socializing the work. As in, you need folks that know the thing deeply enough to operate it and address novel failures.
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@jpaulreed @jpaulreed.com · 13/08/2026
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@jpaulreed @jpaulreed.com · 13/08/2026
Please stop exactly describing my childhood kthxbye
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@jpaulreed @jpaulreed.com · 13/08/2026
Oohhhhhhh 💯
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@jpaulreed @jpaulreed.com · 13/08/2026
“Vibe flyin’”
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@jpaulreed @jpaulreed.com · 12/08/2026
And this is not the first time this has happened!
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Ramin Nasibov @nasibov.me · 12/08/2026
If you missed the solar eclipse, this is what it looked like:
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tallestdude @coreyc.bsky.social · 10/08/2026
Happy Zero Cool Day to all who celebrate #hackers
Screenshot of the scene in the movie "Hackers" about Zero Cool crashing 1507 systems on Aug 10, 1988
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@jpaulreed @jpaulreed.com · 09/08/2026
Uber has been sending me emails warning me they’re going to close my account in 30 days for the better part of the last decade.
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Ian Coldwater 🧊🚫 @lookitup.baby · 09/08/2026
Came across a dev saying they couldn’t do their job without LLMs now just like they wouldn’t have been able to do their job without being able to copy and paste from Stack Overflow 5 years ago
There’s a lot to unpack here
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@jpaulreed @jpaulreed.com · 09/08/2026
AI could subsume this code all day long and still wouldn’t get the artistic significance…
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@jpaulreed @jpaulreed.com · 07/08/2026
Sounds like drag queens weren’t involved…
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Katherine the Sixth @luigithirty.bsky.social · 05/08/2026
if your government software looks like this, it will never break, never need replacement, and will work on every computer since we landed on the moon
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@jpaulreed @jpaulreed.com · 05/08/2026
I love both versions, but for different reasons
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@jpaulreed @jpaulreed.com · 04/08/2026
Have you heard Adele’s cover of Fastlove?
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@jpaulreed @jpaulreed.com · 03/08/2026
OH: "It's all priced in. It always was."
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@jpaulreed @jpaulreed.com · 03/08/2026
Evergreen words.
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Anthony Edwards @edwardsanthonyb.bsky.social · 03/08/2026
88°F atop Mt. Tam 58°F on Panoramic Highway A 30-degree difference in just three miles, but the 1,585 feet of elevation gain is key. Temperature inversions are a remarkable thing and Marin County shows them off in a stunning way.
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@jpaulreed @jpaulreed.com · 02/08/2026
OH: “People don’t necessarily want to go from zero to your face.”
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@jpaulreed @jpaulreed.com · 31/07/2026
If you’re gonna do a layoff, it’s always prudent to have a sense of who happens to be on-call that day…
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@jpaulreed @jpaulreed.com · 30/07/2026
Bless everyone who brings extra ice to the party…
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@jpaulreed @jpaulreed.com · 29/07/2026
OH: "I don't think there's any blood left in the 'GitHub Outage Incident Review' rock..."
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@jpaulreed @jpaulreed.com · 25/07/2026
static.klipy.com
Mr. Bean's Shocked Expression
ALT: Mr. Bean's Shocked Expression
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Nothings Monstered @nothingsmonstrd.bsky.social · 23/07/2026
Efficiency looks like an unmitigated good right up to the moment when efficiency looks like a synonym for fragility.
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BitterOldPunk @bitteroldpunk.bsky.social · 23/07/2026
these Young Male Christians should form some sort of Association, then they could offer services beyond gymnasiums and shower facilities, such as short-term lodging at which it might be fun to stay
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@jpaulreed @jpaulreed.com · 22/07/2026
Telling someone they’re the expert on a topic, arguing with them about said topic, and then saying “Well, let’s agree to disagree” is… a choice.
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@jpaulreed @jpaulreed.com · 20/07/2026
Correctly used (possessive) "its" are the new em dash.
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Emily (spooky) @emilyrose.bsky.social · 17/07/2026
It’s worth noting that Taco Bell identified the source before the FDA did, and promptly pulled it from their stores. The FDA didn’t even name the source until Taylor Farms outed themselves, and hasn’t issued a recall. Basically, Taco Bell is now a more reliable authority than the FDA.
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