No one likes portals, one-stop shops, single front doors or gateways, so why are they the go-to solution for so many large organisations?

Common sense isn't common. Assuming your audience knows more than they do can wreck your ability to communicate. Don't blame ignorant people before examining your own biases for the curse of knowledge...

If LLMs make decision makers feel stupid, maybe they'll stop using them?

On the epistemplogy of design and the importance of making things to think through problems

Our SDinGov call for sessions is now open

On the challenge of using these methods here

Check out Margaret Calvert: Woman at Work - <b>The first book dedicated to Margaret Calvert, pioneer of design for public service, a groundbreaking typographer and recipient of 2024’s New York Type Di...

Strasbourg 23 February 2026

Code was never the blocker in delivering customer value — and the easier writing code becomes, the more it distracts from the work we must do to unblock productivity.

YouTube video by Digitalscreening

Merry Christmas one and all!

I was up until midnight last night trying to battle a local …

AI transcription tools are not currently mature or reliable enough to be regarded as an always on, single-source of truth for meeting notes. Nine common risks, and six possible mitigations.