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Cindy

@cxbizanalyst.bsky.social
257 followers 681 following 65 posts

Program manager, service design modelling for better team workflows & customer outcomes. Curious analyst by nature. Humanist at heart. Visual Thinker & Sketchnote nerd. #ServiceDesign #CX #EmployeeExperience #ChangeManagement

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Reposted by Cindy
Work Chronicles @workchronicles.bsky.social · 17/02/2026
(comic) Data vs. Intuition
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Indi Young @indiyoung.bsky.social · 06/11/2025
There are teams that are innovative, and there are teams that stay focused on the features of their solutions. The innovative teams rely on durable knowledge that was built earlier about people’s personal rules, emotional states, and thinking style.
People gain the best outcomes when solutions align with their cognitive approach
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Cindy @cxbizanalyst.bsky.social · 18/11/2025
"On the human side [of AI], it’s about understanding how people are actually using the new technology, and why" Business transformation and AI transformation are about human behaviour & change management. Pragmatic tips to develop your own AI viewpoint, outside the noise. hbr.org/2025/11/maki...
hbr.org
Making Sense of Research on How People Use AI
This year, three major studies have examined the human behavioral side of AI. OpenAI’s usage report, Anthropic’s Economic Index, and the author’s own social listening research, each shed a different l...
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aakashgupta.bsky.social @aakashgupta.bsky.social · 29/09/2025
Platform product management is as valuable as ever:
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Parv @parvsondhi.bsky.social · 27/08/2025
Good design isn’t just about looks. It’s about understanding how people think, feel, and behave. Design with empathy, simplicity, and clarity. Every button, color, and layout tells a story. Make sure it’s one that resonates.
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Parv @parvsondhi.bsky.social · 22/08/2025
the world doesn’t need more beauty, it needs more people who actually notice it
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MIT OpenCourseWare @mitocw.bsky.social · 29/05/2025
MIT OpenCourseWare is a website that provides course materials from MIT's actual classes...for free for anyone in the world. There is no sign-up or registration. Visit ocw.mit.edu to get started! (Image by Gretchen Ertl/MIT).
A crowd of students walking on the campus of MIT with a banner stating "MIT OpenCourseWare is free and open to all! ocw.mit.edu" visible over the image.
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Brendan Nyhan @brendannyhan.bsky.social · 28/07/2025
The universities are indoctrinating students! Actual universities:
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Ruth Malan @ruthmalan.bsky.social · 13/08/2025
System Design and Software Architecture Workshop: Sept 22-24 and Sept 29-Oct 1, 2025 at 11 am - 3:30 pm Eastern Time; remote (zoom, miro, slack) Info/enroll: ti.to/bredemeyer/s... Enroll soon for early bird pricing.
cover of student ebook for the workshop.

In the spirit of “insides make their way to outsides” (Barbara Tversky), it has a composite image of some of the pages of the workbook, and covers of Thinking in Systems by Donella Meadows and Design It! by Michael Keeling.
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ttunguz.bsky.social @ttunguz.bsky.social · 11/08/2025
The expense of serving content to the AI crawlers may not be huge if it’s mostly text. The bigger point is AI systems disintermediate the user & publisher relationship. Users prefer aggregated AI answers over clicking through websites to find their answers.
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Antonio Grasso @antgrasso.bsky.social · 11/08/2025
Digital access is not merely a matter of credentials and permissions but a dynamic responsibility that requires organizations to treat identity as a living asset, adapting it continuously to people, context, and risk. #CyberSecurity #DigitalTrust #IAM
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Reworked @reworked.bsky.social · 30/07/2025
#DigitalWorkplace #EmployeeExperience
reworked.co
Can't Miss Digital Workplace Events & Employee Experience Conferences
Your ultimate guide to employee experience and digital workplace events for the rest of 2025. Learn, network and earn credits. Continue reading...
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Brent Toderian @brenttoderian.bsky.social · 04/05/2025
Being able to identify hoaxes, avoid scams & debunk propaganda is a civic skill required in today's information society. That's why curriculum of students in Finland includes media literacy lessons, aimed at safeguarding a precious resource: the truth.
youtube.com
Finland teaches media literacy to fight fake news and disinformation
YouTube video by Al Jazeera English
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Indi Young @indiyoung.bsky.social · 25/07/2025
1/2 How is supporting #human complexity & variety valuable to orgs? - the future of #business won't belong to the speediest; it will belong to the deepest listeners - orgs can escape the trap of collapsing to one average solution
youtu.be
Podcast Snippet | How is supporting #human complexity & variety valuable to orgs?
YouTube video by Indi Young
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Indi Young @indiyoung.bsky.social · 21/07/2025
How can we bring the business value they want? Humans are intelligent. Employees are intelligent. We adapt to changing contexts. When teams expect that intelligence, the org can get ahead in the market. Support the human intelligence, rather than constrain it. (or #addict it)
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Parv @parvsondhi.bsky.social · 10/06/2025
Communication issues can derail even the best product plans
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Indi Young @indiyoung.bsky.social · 10/07/2025
We want good outcomes for people. Measuring checkpoints by outcomes, according to thinking style. Map the problem space, not just the "user experience."
indiyoung.com
1: Stabilize Your Strategy
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Reworked @reworked.bsky.social · 15/07/2025
#AIGovernance #ArtificialIntelligence
reworked.co
AI Governance Success: A Roadmap
In this final article in the AI governance series, you'll learn how to tie together all of the elements into an actionable AI governance roadmap. Continue reading...
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Antonio Grasso @antgrasso.bsky.social · 02/07/2025
Smart cities cannot simply layer security onto infrastructure—they must embed cybersecurity into their design logic, ensuring confidentiality, integrity, availability, safety, and resilience are proactively addressed from the outset. #CyberSecurity #SmartCities
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Antonio Grasso @antgrasso.bsky.social · 03/07/2025
A company that truly leads with technology doesn't treat IT as an add-on but as a strategic compass, where each tech choice reflects a clear intent to adapt, differentiate, and deepen its capacity to create lasting value across the board. #Technology #DigitalLeadership #BusinessStrategy
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Hà Phan @hpdailyrant.bsky.social · 10/07/2025
Denmark is changing copyright laws to prevent deep fakes and to “ensure that everybody has the right to their own body, facial features and voice.”
theguardian.com
Denmark to tackle deepfakes by giving people copyright to their own features
Amendment to law will strengthen protection against digital imitations of people’s identities, government says
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CMSWire @cmswire.bsky.social · 08/07/2025
#CustomerExperience #FeedbackLoops
dlvr.it
Feedback Loops, Not Dashboards, Drive Real CX Insights
Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact. Continue reading...
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Brian Merchant @bcmerchant.bsky.social · 30/06/2025
If *you* have dealt with AI in your workplace—if your boss is forcing it on you or your team, if it's causing your freelance work to dry up, if a manager is threatening to replace you with it, or even if it's made your life wonderful!—I want to hear about it. Send stories to AIkilledmyjob@pm.me.
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WIRED @wired.com · 27/06/2025
The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made public. www.wired.com/story/openai...
wired.com
OpenAI’s Unreleased AGI Paper Could Complicate Microsoft Negotiations
The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made...
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BetaKit @betakit.com · 25/06/2025
Breaking: AI Minister @evansolomon.bsky.social‬ announces at #TorontoTechWeek that applications for Canada’s #AI Compute Access Fund are now open until July 31. More details here: betakit.com/canadian-gov...
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Work Chronicles @workchronicles.bsky.social · 10/06/2025
(comic) Wonder why
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George from 🕹️prodmgmt.world @nurijanian.bsky.social · 09/05/2025
I lost a major product initiative because I couldn't "prove the ROI." If you're a PM dealing with ROI pressure, this will save you a lot of pain. After helping a few fellow PMs with this, here's what actually works 🔍
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George from 🕹️prodmgmt.world @nurijanian.bsky.social · 09/05/2025
If you inherit a product with massive tech debt, then your first 30 days will define if your engineers stay or quit. I've watched 5 engineering teams implode because their PMs made the same mistakes. For 4 years, I had to fix a few such disasters. Here's what actually works:
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MIT Technology Review @technologyreview.com · 21/05/2025
Yesterday, MIT Technology Review published a first-of-its-kind look at AI’s energy use and the resulting climate impact. Here’s how our reporters waded through a mess of data and hidden variables to calculate all of it.
technologyreview.com
Everything you need to know about estimating AI’s energy and emissions burden
Here’s how MIT Technology Review waded through a mess of data and hidden variables to calculate the individual and collective energy demand from AI.
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MIT Technology Review @technologyreview.com · 21/05/2025
AI data centers are driving a surge in new natural-gas power plants around the country. What does that mean for our clean-energy aspirations?
technologyreview.com
AI could keep us dependent on natural gas for decades to come
AI data centers are driving a surge in new natural-gas power plants around the country. What does that mean for our clean-energy aspirations?
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Big Think @bigthink.com · 21/05/2025
The healthy solution to conflict
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superhackers @superhackers.bsky.social · 15/05/2025
I can study all my life: Denmark pays students $1,000 a month to go to universities, with no tuition fees
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BetaKit @betakit.com · 17/03/2025
Shopify acquires #AI search startup Vantage Discovery for undisclosed amount. #CDNtech
betakit.com
Shopify acquires search startup Vantage Discovery for undisclosed amount
Shopify CTO hints that Vantage’s AI-powered platform could help merchants advertise.
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GitHub @github.com · 14/03/2025
We'll commit to a slice 🥧 Happy Pi Day!
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lukelukeluke @lukelukeluke.bsky.social · 25/02/2025
Congratulations to @flashes.blue for their official launch on the App Store 🎉🎉🎉 It’s an instagram alternative built on the AT protocol 🙌 all the visual scrolling with none of the Meta algorithm
A cropped screenshot of the Flashes app in the App Store
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Dan Hon @danhon.com · 22/02/2025
I was fortunate enough to work with Bracy a long time ago at Code for America so I can easily and without reservation say that this book will be both brilliant and essential.
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Tech Transparency Project @ttp-updates.bsky.social · 21/02/2025
Content moderation policies aren’t just guidelines, @arianaaboulafia.bsky.social writes in @techpolicypress.bsky.social. “Instead, they are a set of normative decisions that reflect and contribute to senses of right and wrong, of what belongs and what does not.”
techpolicy.press
Amidst Flurry Of Anti-DEI Measures, Meta’s Content Moderation Policies Will Harm People With Disabilities | TechPolicy.Press
Ariana Aboulafia writes that rather than aiding a culture of exclusion, tech platforms can use content moderation decisions to create safe spaces for all.
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Bluesky @bsky.app · 17/02/2025
📢 App Version 1.98 is rolling out now, including: (1/5) • a new option for who can reply to your posts • search posts by a user • lots of little improvements to make the app feel better!
Bluesky 1.98. Improvements: You can now restrict replies to "Followers only". New settings page: Post Interaction Settings. Added "Search posts" to user profiles. Improvements to the search page. New translation: Interlingua
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Adam Grant @adamgrant.bsky.social · 09/02/2025
How to be a critical thinker: 1. Be 10% more skeptical of people you agree with—and 10% more charitable to those you disagree with 2. Find flaws in ideas you like—and strengths in views you dislike 3. Discount sources that peddle one narrative—and learn from those that explore competing ideas
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Adam Grant @adamgrant.bsky.social · 31/01/2025
It takes curiosity to learn. It takes courage to unlearn. Learning requires the humility to admit what you don't know today. Unlearning requires the integrity to admit that you were wrong yesterday. Learning is how you evolve. Unlearning is how you keep up as the world evolves.
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Teresa Torres @producttalk.bsky.social · 04/02/2025
Find "All Things Product with Teresa and Petra" wherever you get your podcasts. YouTube: www.youtube.com/@allthingspr... Spotify: open.spotify.com/show/6ke77wq... Apple: podcasts.apple.com/us/podcast/a...
youtube.com
All Things Product with Teresa & Petra
All Things Product – Unfiltered, insightful, and straight to the point. Join Teresa Torres and Petra Wille as they dive into the world of product management—one topic at a time. No long interviews, n...
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Technology Connections @techconnectify.bsky.social · 03/02/2025
What I hope you take from this is that you actually need to help people get to where you're at. That is work which *you* have to do. You cannot simply say "it's not my job to educate you" I understand it's exhausting and many people truly should not have to take that on. But those who can should.
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Teresa Torres @producttalk.bsky.social · 03/02/2025
"When we work in silos, we do more work, we take longer to complete that work, and we often build sub-optimal solutions." 💡 Want to build better products faster?
"The intent with a product trio is not to exclude other roles from discovery. It’s to highlight the need for cross-functional collaboration when building digital products" by @ttorres.
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Obsidian @obsidian.md · 30/01/2025
Obsidian 1.8 is now available to all for desktop and mobile! A few highlights: - Web viewer. New core plugin lets you open external links in Obsidian on desktop for web research. - iCloud sync should load faster on mobile. - New "Download attachments for current file" command.
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Gianluca Brugnoli @low-resolution.bsky.social · 30/01/2025
Good design is often invisible. But its impact can be really tangible.
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MIT Technology Review @technologyreview.com · 30/01/2025
A Canadian startup called Xanadu has built a new quantum computer it says can be easily scaled up to achieve the computational power needed to tackle scientific challenges ranging from drug discovery to more energy-efficient machine learning.
technologyreview.com
This quantum computer built on server racks paves the way to bigger machines
A Canadian startup called Xanadu has built a photon-based quantum computer it says should easily scale up.
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Rachel Happe @rhappe.bsky.social · 30/01/2025
Communities are the "operating system" for humans. We thrive or falter based on the strength of our communities; they set the floor and ceiling for what we believe is possible.
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Reworked @reworked.bsky.social · 30/01/2025
reworked.co
The Focus of AI Innovation Should Be on Better Outcomes by @karlchanlf
Innovation isn't just revolutionary breakthroughs, but the ability to make positive change. So don't get distracted by shiny new tools, focus on outcomes. Continue reading...
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