Sign in

U.S. Digital Response

@usdigitalresponse.org
373 followers 15 following 33 posts

USDR works alongside state, local, and tribal governments to modernize how they deliver digital services and better meet the public's needs. www.usdigitalresponse.org

PostsRepliesMedia
Reposted by U.S. Digital Response
Mary S Butler @marysbutler.bsky.social · 31/03/2026
1/2: In 2024-2025 I was fortunate to have the chance to volunteer with @usdigitalresponse.org, which helps state and local governments modernize how they deliver digital services. One recent example: USDR just created a SNAP playbook to help gov leaders and #civictech, based on discovery research.
usdr.gitbook.io
U.S. Digital Response SNAP Payment Accuracy Playbook | USDR Benefits Resource Hub
111
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 26/03/2026
I'm delighted to announce that the State Software Collaborative, that Robin Carnahan and I started in 2020, is growing up and leaving its @beeckcenter.bsky.social nest— @csgovts.bsky.social is taking it on as a major new initiative, building and supporting shared intergovernmental software.
csg.org
CSG Expands Support for States as New Home of Intergovernmental Software Collaborative - The Council of State Governments
A national, multi-state software collaborative addressing shared government policy and operational challenges is joining CSG under its National Center for Interstate Compacts (NCIC), transitioning fro...
67226
Reposted by U.S. Digital Response
Code for America @codeforamerica.org · 24/11/2025
Nominations for the Code for America Innovator Awards and the call for proposals for Code for America Summit both close on Monday! Share your award nominations and proposals by 11:59 p.m. ET on Monday, November 24, 2025. summit.codeforamerica.org/call-for-… #CfASummit
031
Reposted by U.S. Digital Response
Natalie Alms @almsnatalie.bsky.social · 24/11/2025
NEW: DOGE no longer exists as a "centralized entity," according to the head of the government’s personnel agency --- But the longstanding White House tech team Trump used to house DOGE continues to work on tech projects throughout federal agencies. www.nextgov.com/digital-gove...
nextgov.com
DOGE no longer has ‘centralized leadership’ under White House tech team, personnel head says
The team that was altered to house DOGE — formerly the U.S. Digital Service — is also still doing its own technology work across agencies.
0147
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 21/11/2025
Come work for me! I'm hiring at @usdigitalresponse.org—somebody with experience as a government procurement FTE who wants to join me in providing pro bono support to governments in the U.S. who want to move to a user-centered, Agile software procurement approach. Remote, full-time, $145–165k.
us-digital-response.breezy.hr
Procurement Specialist at U.S. Digital Response
About U.S. Digital Response U.S. Digital Response (USDR) is a nonprofit, nonpartisan organization dedicated to helping governments and civic institutions respond quickly and efficiently to support the...
02413
U.S. Digital Response @usdigitalresponse.org · 04/11/2025
🏆 Join us Dec 2 for the Digital Service Champions Awards! Celebrating government teams & civic tech champions transforming how digital services meet community needs. Free virtual event, 12 PM PT / 3 PM ET RSVP: usdigitalresponse-org.zoom.us/meeting/regi... #CivicTech #GovTech #DigitalGovernment
043
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 31/10/2025
Periodic reminder: I hold weekly open office hours at @usdigitalresponse.org. If you're a government employee in the U.S. with questions about procurement, budgeting, or oversight of custom software, I'm available to talk—there's no catch. That's every Wednesday from 3–4 PM ET (12–1 PT).
docs.google.com
U.S. Digital Response’s Custom Software Procurement Office Hours
If you have questions about procuring custom software in government, U.S. Digital Response is available to answer them. I hold weekly office hours for any employee of any level of government in the Un...
0145
Reposted by U.S. Digital Response
StateScoop @statescoop.bsky.social · 28/10/2025
42 million Americans, including low-income families, seniors and children are at risk of going hungry as SNAP benefits set to expire November 1. 🥫 As we approach this lapse in funding, state IT offices are already struggling. Learn more 📹⬇️ 📰 ➡️ statescoop.com/snap-benefit...
011
Reposted by U.S. Digital Response
FedScoop @fedscoop.bsky.social · 29/10/2025
The Recoding America Fund, led in part by Jennifer Pahlka, is looking to build government “radically better — not incrementally better." via @madialder.bsky.social + @colinwood.me fedscoop.com/in-the-age-o...
fedscoop.com
In the age of DOGE, new venture aims war chest at government efficacy
The Recoding America Fund, led in part by Jennifer Pahlka, is looking to build government “radically better — not incrementally better.”
032
Reposted by U.S. Digital Response
Alt18F @alt18f.bsky.social · 08/10/2025
Our friends at @usdigitalresponse.org are hosting the 2025 Digital Service Champions Awards to recognize folks doing great work in #civictech. Nominations close this Friday, October 10. ⏳ Government awards: usdr.link/champions-government Individual awards: usdr.link/champions-individual
0252
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 25/09/2025
Sure! I led this project earlier this year, which was based on a great user research effort led by three @usdigitalresponse.org volunteers last summer and fall. Those findings are a good example of how to improve the user experience of reading RFPs.
nascio.org
Improving RFPs with User Research" How “Summary Sheets” Can Improve Solicitations - NASCIO
State government technology RFPs often suffer from inefficiency due to outdated templates and inconsistent structure, making it difficult for vendors to quickly identify relevant information. Based on...
131
U.S. Digital Response @usdigitalresponse.org · 09/09/2025
🏆 The 2025 Digital Service Champions Awards are accepting nominations! We're celebrating government teams & civic tech individuals modernizing digital services. Know someone who: Built solutions helping multiple jurisdictions? Delivered impact at lightning speed? Innovated despite constraints?
152
U.S. Digital Response @usdigitalresponse.org · 27/08/2025
See how government teams across America are modernizing the way they serve their communities through digital services 🏛️✨ www.youtube.com/watch?v=gQtz...
youtube.com
How communities and government partners are building a better future together | 5 Years of USDR
YouTube video by US Digital Response
121
U.S. Digital Response @usdigitalresponse.org · 20/08/2025
🚀 State governments: Applications open for Data & Impact State Action & Innovation Lab! Funding + training to build solutions that integrate health, human services & workforce programs 📆 Info webinar THIS Thursday Register: aphsa.zoom.us/meeting/register/KIuSIRP5Shy3L048FVbwPQ
aphsa.zoom.us
Welcome! You are invited to join a meeting: Data SAIL Request for Proposal Webinar. After registering, you will receive a confirmation email about joining the meeting.
Learn more about APHSA's Data & Impact State Action & Innovation Lab - "Data SAIL" - Request for Proposal. Attendance is limited to only current state-level public agency employees. Webinar recording...
000
U.S. Digital Response @usdigitalresponse.org · 22/07/2025
During the Eaton Fire, Pasadena became the regional hub for emergency response. Their website needed to serve thousands of panicked residents. See how USDR volunteers helped transform their emergency communications and created a template for future crises. www.usdigitalresponse.org/resources/wh...
usdigitalresponse.org
Discover new tools and services to improve your election administration
091
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 03/07/2025
If you’re with a state agency or legislature who needs help figuring out how you’re going to modify your benefits systems to deal with federally mandated changes (e.g. employment verification), contact us at @usdigitalresponse.org. We can help for free, thanks to grant funding. There’s no catch.
usdigitalresponse.org
Contact Us - U.S. Digital Response
Reach out to us with requests for government support, volunteer sign-ups, funding proposals, media inquiries, and more.
17237
Reposted by U.S. Digital Response
StateScoop @statescoop.bsky.social · 24/06/2025
PDFs aren’t usually an exciting topic—but state and local governments have just 10 months to review every PDF on their websites. For GA, that's 50,000 PDFs on *one* website, and @codeforamerica.org says AI can help. Learn more from @colinwood.me 📽️ ⬇️ 📰 statescoop.com/code-for-ame...
031
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 13/06/2025
In March, @usdigitalresponse.org and @nascio.bsky.social recommended that govt include a page at the front of their IT services RFPs, listing the info our UXR found vendors most need. This week, the NY Higher Education Services Corporation published an RFP using that! www.hesc.ny.gov/RFP2025-01
Summary Sheet
Issue Date: 6/12/2025
Deadline for Questions: 6/25/2025
Proposal Deadline: 8/6/2025
Period of Performance:  One year, with up to two optional one-year periods.

Executive Summary:
HESC is seeking Proposals from responsible bidders to develop a web-based portal that will provide HESC staff with a consolidated view of financial aid applications, to make application processing more efficient. This includes reviewing, updating, and verifying information using supporting documentation and data from multiple data sources; where possible the portal will streamline and automate processes to help make eligibility determination and reporting easier. The proposed application environment should be either a cloud-native .NET environment or a low-code development platform (LCDP).

Contacts:
New York State Finance Law §139-j and §139-k impose certain restrictions on communication between the Agency and Bidders during a procurement. Bidders should email all RFP inquiries, questions, or comments to RFP@hesc.ny.gov.

Minimum Qualifications:
The bidder must have completed at least two (2) successful implementations of comparable size and scope within the last five (5) years, one (1) of which must be a public-sector implementation.

The system implementations of comparable size/scope must have met the following:
• managed various file transmissions daily;
• implemented an application lifecycle inclusive of user roles and permissions for workflow management and had the ability to ingest a data set of approximately 100-150 fields per program, not submitted simultaneously.

The customers for these projects must be verifiable.

Budget:
Up to $2 million for the one-year period of performance and up to $2 million for each optional one-year periods upon successful performance of the vendor and available funding.
2221
Reposted by U.S. Digital Response
Civilla Detroit @civilladetroit.bsky.social · 05/06/2025
Join our next Civilla Chats with our CEO @thejuliadale.bsky.social and @usdigitalresponse.org's CEO Tina Walha on leading boldly in a shifting government. Register below!
eventbrite.com
CEO to CEO: Leading Boldly in a Shifting Government
In this 60-minute virtual session, Julia Dale and Tina Walha share candid reflections on what it takes to lead boldly in this moment.
021
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 11/06/2025
Maybe the most important part of my job at @usdigitalresponse.org is teaching leadership in government agencies how software is built, so they can understand a) what's a fair price to pay and b) how long it should take to create. It's such a simple intervention, but wow it does a lot of good.
512016
Reposted by U.S. Digital Response
Melissa House @mkinthehouse.bsky.social · 12/05/2025
@usdigitalresponse.org has a new blog post: Raised hands, changed lives: five years of USDR volunteer impact. I started as a volunteer in 2020, and now I'm staff and still working on projects that spark joy while helping partners. Glad our volunteer program is still strong and many others can, too.
usdigitalresponse.org
Discover new tools and services to improve your election administration
031
U.S. Digital Response @usdigitalresponse.org · 08/05/2025
We're thrilled to announce that Tina J. Walha has been appointed as U.S. Digital Response's new CEO! As we celebrate our 5th anniversary of building government capacity, we're excited for this next chapter of impact under Tina's leadership. 🎉
110
U.S. Digital Response @usdigitalresponse.org · 23/04/2025
USDR has officially transferred our federal grants tools to Nava🎉 After helping 530+ government agencies w/ grant discovery and reporting, we're thrilled these tools have found their perfect home More on this milestone and what it means for public servants www.usdigitalresponse.org/resources/tr...
usdigitalresponse.org
Transforming federal grants access: USDR's tools find a new home with Nava PBC
USDR officially transfers its federal grants tools to Nava, celebrating the impact of serving 530+ government agencies while ensuring these valuable resources continue to simplify grant discovery and ...
041
Reposted by U.S. Digital Response
Krista Canellakis @kristallakis.bsky.social · 07/04/2025
Hi! @usdigitalresponse.org just published a blog post on language access in unemployment insurance systems featuring the personal experience of a former colleague helping her Spanish-speaking mother navigate UI benefits during the pandemic. www.usdigitalresponse.org/resources/th...
usdigitalresponse.org
Discover new tools and services to improve your election administration
022
U.S. Digital Response @usdigitalresponse.org · 24/03/2025
New research by USDR & Service Design Collective explores how technologists navigate the transition to civic tech and government roles. If you're hiring for civic tech or considering a career shift to public service, this is worth your time! www.usdigitalresponse.org/resources/un...
usdigitalresponse.org
Understanding public sector job seeker's motivations & experiences
New research brings to light what's keeping talented technologists from entering government service and how we might fix it
021
Reposted by U.S. Digital Response
Mary S Butler @marysbutler.bsky.social · 18/03/2025
Proud 2 be part of @usdigitalresponse.org as we celebrate 5 years! As tech becomes more critical 2 public services, USDR remains committed to helping governments deliver for all. Happy 2 have worked on a service resource hub 4 a large metro area last year + now on election admin platform #CivicTech
usdigitalresponse.org
How one organization has helped governments respond to the urgent needs of the public
USDR is turning five years old, here's a look back at how they've evolved.
142
U.S. Digital Response @usdigitalresponse.org · 17/03/2025
This week marks 5 yrs since USDR's founding. What began as an urgent response to COVID-19 has evolved into a sustainable model for strengthening government digital capacity Through nearly 600 projects nationwide, we've seen firsthand the dedication of public servants and their impact on communities
152
U.S. Digital Response @usdigitalresponse.org · 13/03/2025
🚨 Tech professionals: Local + state government agencies need your skills, but their hiring process is... different. USDR's new blog shares expert advice on navigating public sector applications. Ready to make an impact? www.usdigitalresponse.org/resources/bu...
usdigitalresponse.org
How to write a government resume if you're in tech
Writing a government resume takes an understanding of how the hiring process works. Check out this blog for more.
042
U.S. Digital Response @usdigitalresponse.org · 12/03/2025
📣 NEW RESEARCH: USDR + NASCIO found a simple fix for complex gov tech RFPs Our "summary sheet" puts critical info up front, helping vendors quickly evaluate opportunities & agencies get better responses. "This would be a dream," said one vendor. Read more: www.usdigitalresponse.org/resources/im...
usdigitalresponse.org
Discover new tools and services to improve your election administration
010
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 05/03/2025
PA's Gov. Shapiro just signed an executive order directing agencies to prioritize the recruitment of federal employees, notably presenting all state positions in federal terms. Saying that an IT position is the equivalent of a GS-13 Supervisory IT Specialist is really helpful! pa.gov/content/dam/...
Executive Order
Commonwealth of Pennsylvania
Governor’s Office
Executive Order 2025-01 – Filling Critical Public Service Vacancies
by Recruiting Federal Government Talent and Expertise
Date: March 5, 2025
By Direction of:
WHEREAS, WHEREAS, WHEREAS, WHEREAS, WHEREAS, WHEREAS, WHEREAS, Josh Shapiro, Governor
the Commonwealth recognizes that a workforce of dedicated and talented
public servants is the backbone of a responsive government that can ensure
the efficient and effective delivery of services for Pennsylvanians; and
it is imperative that the Commonwealth attract and retain qualified
employees who are drawn to a career in public service to fill its existing
vacancies; and
approximately 103,700 Pennsylvanians were employed with the Federal
Government in 2024, according to the Pennsylvania Department of Labor &
Industry; and
individuals with experience working in the Federal Government may possess
valuable knowledge, skills, and expertise that could significantly benefit the
Commonwealth; and
due to recent events many experienced and talented public servants within
the Executive Branch of the Government of the United States (hereinafter
“Federal Government”) may be unemployed or seeking new employment;
and
many of the job titles within the Federal Government’s classification plan
perform the same or a similar function as job titles within the
Commonwealth’s Classification Plan; and
increasing awareness of Commonwealth employment opportunities for
individuals with unique skills and specialized experience who have worked in
the Federal Government may help fill critical vacancies and strengthen the
Commonwealth’s workforce.
672553684
U.S. Digital Response @usdigitalresponse.org · 05/03/2025
Take a listen to @waldo.net on the research that led to a simple solution to make RFP's more actionable and understandable for vendors. As one participant said: "This is everything we look for - it's right here!"
000
U.S. Digital Response @usdigitalresponse.org · 03/03/2025
🌟 Seeking gov partners! Learn how your agency can expand language access in benefits through AI solutions. 2 spots open for April 2024 - includes free workshops, tools & support. Join our info session w/ NJ DOL to learn more! usdigitalresponse-org.zoom.us/meeting/regi...
usdigitalresponse-org.zoom.us
Welcome! You are invited to join a meeting: Info Session: Partnering with USDR to Expand Language Access in Public Benefits Through Generative AI. After registering, you will receive a confirmation em...
Are you looking to make your benefits programs more accessible to residents with limited English proficiency (LEP)? Join U.S. Digital Response (USDR) and Gillian Gutierrez, Senior Advisor and Director...
100
U.S. Digital Response @usdigitalresponse.org · 02/03/2025
ICYMI: 2024 year was a huge year for USDR and our partners. Take a look at the highlights as we gear up for our 5 year anniversary this month:
000
U.S. Digital Response @usdigitalresponse.org · 01/03/2025
Our government partners work tirelessly to serve their communities. We want to emphasize that USDR remains committed to supporting effective service delivery for all people. www.usdigitalresponse.org/resources/su...
usdigitalresponse.org
Supporting government partners through change: What we're hearing and how we can help
Through conversations with dozens of government partners nationwide, we explore common challenges and collaborative solutions for continuing to serve communities effectively in 2025
031
Reposted by U.S. Digital Response
Waldo Jaquith @waldo.net · 28/02/2025
Government RFPs for big tech projects are famously awful. They're often hundreds of pages long, absolutely impenetrable, and it's hard to figure out what they're even trying to buy. Yesterday @usdigitalresponse.org and @nascio.bsky.social published a report about a simple intervention for this.
govtech.com
NASCIO, U.S. Digital Response Want to Help Create Better RFPs
A new report by the National Association of State Chief Information Officers and U.S. Digital Response outlines how public-sector agencies can improve their requests for proposals — and get more suita...
2164
U.S. Digital Response @usdigitalresponse.org · 12/02/2025
📊 The Council of State Governments partnered w/ USDR to build a shared infrastructure for interstate licensing compacts that saves an estimated $1.1M per new system build 💡 Smart tech solutions = major cost savings for state governments Read how we did it: www.usdigitalresponse.org/resources/bu...
usdigitalresponse.org
Building Compact Connect: Revolutionizing interstate professional licensing
USDR partners with The Council of State Governments to create shared licensing infrastructure
030
U.S. Digital Response @usdigitalresponse.org · 07/02/2025
How do residents actually experience city services? We worked with the City of Long Beach to find out, conducting user research that revealed powerful insights: 🎯 Simple changes → big impact 👂 Listen to residents first 🤝 Clear communication builds trust www.usdigitalresponse.org/resources/li...
usdigitalresponse.org
Discover new tools and services to improve your election administration
030
U.S. Digital Response @usdigitalresponse.org · 06/02/2025
After 550+ projects across 50+ states and territories, USDR is seeking our next CEO to lead our next chapter of impact. Read why our founding CEO Raylene Yung is excited about this moment for government innovation: www.usdigitalresponse.org/resources/lo...
usdigitalresponse.org
Looking forward: USDR's next chapter of impact
Raylene Yung, U.S. Digital Response’s founding CEO, shares why she’s excited for USDR’s future, and why the timing is right for USDR’s next leader
010
U.S. Digital Response @usdigitalresponse.org · 30/01/2025
Today, our CEO Hillary Hartley announced her transition from USDR. Under her leadership, we've grown to support nearly 600 projects nationwide, helping governments better serve their communities. Read her letter to the USDR community: www.usdigitalresponse.org/resources/le...
usdigitalresponse.org
Letter to the community
A letter to our community from Hillary Hartley, CEO of USDR
010
U.S. Digital Response @usdigitalresponse.org · 24/01/2025
Our 2024 Year in Review is live! What began as crisis response has evolved into a sustainable model for strengthening government capacity. This year alone, our volunteers contributed 50,000 hours helping governments tackle complex challenges nationwide. ⤵️ www.usdigitalresponse.org/resources/20...
usdigitalresponse.org
USDR 2024 Year in Review
Highlights from 2024 at U.S. Digital Response
110
U.S. Digital Response @usdigitalresponse.org · 23/01/2025
Want to transform how government hires talent? U.S. Digital Response is looking for HR + recruiting professionals to volunteer their expertise Our volunteers have helped reimagine hiring practices, develop modern jds, & build inclusive recruitment strategies ➡️ www.usdigitalresponse.org/volunteer
usdigitalresponse.org
Volunteer - U.S. Digital Response
We’re looking for empathetic, communicative, and organized professionals to volunteer their time to support U.S. Digital Response (USDR) projects. Great candidates bring experiences from a variety of ...
020