Reposted by U.S. Digital Response
1/2: In 2024-2025 I was fortunate to have the chance to volunteer with @usdigitalresponse.org, which helps state and local governments modernize how they deliver digital services.
One recent example: USDR just created a SNAP playbook to help gov leaders and #civictech, based on discovery research.
usdr.gitbook.io
U.S. Digital Response SNAP Payment Accuracy Playbook | USDR Benefits Resource Hub