Join Civilla designers for a 90-minute, interactive Zoom workshop diving into one of Civilla's core design tools: journey maps.

Designing Medicaid Applications That Don’t Push People Off Coverage When Congress passed H.R. 1 and its new Medicaid work requirements, states faced a ticking clock. They had a limited window to imple...

Research conducted by our Family Benefits Lab in California explores how lived experience shapes access to public benefits programs.

RCPA Presents HR 1 Medicaid Summit RCPA would like to thank our members and stakeholders for joining the RCPA HR 1 Medicaid

Young adults are grappling with sweeping changes to the U.S. benefits system. This paper offers recommendations that can help young adults.

How listening to what young adults face when navigating public benefits can lead to better public services for all.

We worked with Minnesota to build and launch an integrated benefits application—and enabled government staff to continue innovation on their own

H.R.1 work requirements put Medicaid coverage at risk for millions. Civilla's implementation guidance could help avoid loss of coverage.

H.R.1 work requirements put Medicaid coverage at risk for millions. Civilla's implementation guidance could help avoid loss of coverage.

H.R.1 work requirements put Medicaid coverage at risk for millions. Civilla's implementation guidance could help avoid loss of coverage.

New policies put low income workers in jeopardy of losing vital supports

Hear from two senior non-profit leaders with decades of experience working on complex, long-haul change within the U.S. and Canada.

Safety Net Response Network Supporting States with SNAP and Medicaid Implementation The Safety Net Response Network is a group of nonprofits currently

Hear from two senior non-profit leaders with decades of experience working on complex, long-haul change within the U.S. and Canada.

Liao’s focus to be reimagining the way residents and businesses interact with city government from accessing basic services to licensing and permitting Liao previously led successful restructuring of ...

Civilla is Rethinking How Detroit's Institutions Serve People

The Urban Institute, along with partners MEF Associates and the Adjacent Possible, developed a toolkit that compiles resources and strategies state and local…

At Civilla, we're looking for an Executive Assistant to join our team.

A reflection on the past year in public-serving institutions

Marin County, California, has been updating its digital services for years, but it was only recently that officials began focusing heavily on the people behind the services.

States can substantially mitigate coverage loss by choosing policies that minimize burden, streamlining verification processes, and creating accessible and user-friendly forms, portals, and communicat...

Our interactive Public Sector Service Design Kit helps you choose the tools most suited for common service-delivery challenges. The kit is made up of twenty-five cards, each one introducing a useful m...

new jersey’s approach to unemployment insurance modernization and sustained culture change

Mark your calendar for the ultimate deep dive into government’s favorite tool: forms!

Integrating thoughtful design into government

Maryland residents have a new resource to digitally apply for multiple benefits programs, which one official says helps streamline the process and reduces in-person transactions.

On a mission to build a world-changing workplace. Join a diverse and talented team at Civilla working across research, design, leadership, and operations.

Ecosystem Directory Search the directory or browse and filter by organization type, type of work, and benefit programs. Update existing organizational information or submit your organization to be inc...