Civilla celebrates co-founders Lena and Adam Selzer as they begin a new chapter

Learn How Journey Mapping Uses Human-Centered Design to Improve Customer Experience, Uncover Barriers, and Drive Change

Annie Lowrey, the author of “The Time Tax,” explains how the government steals Americans’ time — on purpose.

A Live Demo of Civilla's Work Requirements Implementation Strategy & Tools

Research conducted by our Family Benefits Lab in California explores how lived experience shapes access to public benefits programs.

On rough waters in leadership.

We keep propping up a system that’s run out of time to adapt

H.R.1 work requirements put Medicaid coverage at risk for millions. Civilla's implementation guidance could help avoid loss of coverage.

Civilla's user-tested application templates can help states reduce paperwork and keep eligible residents covered

Hear from two senior non-profit leaders with decades of experience working on complex, long-haul change within the U.S. and Canada.

Hear from two senior non-profit leaders with decades of experience working on complex, long-haul change within the U.S. and Canada.

Liao’s focus to be reimagining the way residents and businesses interact with city government from accessing basic services to licensing and permitting Liao previously led successful restructuring of ...

Civilla is Rethinking How Detroit's Institutions Serve People

A reflection on the past year in public-serving institutions

A reflection on the past year in public-serving institutions

YouTube video by Code for America

States can substantially mitigate coverage loss by choosing policies that minimize burden, streamlining verification processes, and creating accessible and user-friendly forms, portals, and communicat...

A new report indicates that improving customer experience for those interacting with their benefit systems can help alleviate some pressure on states looking to upgrade them ahead of new federal rules...

Integrating thoughtful design into government