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Tom Steel

@tomsteel.co.uk
353 followers 118 following 182 posts

Doing digital things for the public sector iam.tomsteel.co.uk

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Reposted by Tom Steel
dxw @dxw.com · 27/08/2026
We're hiring for a number of roles here at dxw, including: - Developer - Senior Developer - Lead Technologist - Product Manager/Senior Product Manager Find all the info on the roles and how to apply here 👉 www.dxw.com/careers/#ope...
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Tom Steel @tomsteel.co.uk · 06/08/2026
At the moment it’s skewed toward people with ££,£££ to throw at it, AI agents will broaden access a little at first, but when software is built to utilise them fully at a CONSIDERABLY lower cost to legal teams, then the floodgates will open. “SEN-AI Ltd will guarantee an EHCP for only £50 a month…”
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Tom Steel @tomsteel.co.uk · 06/08/2026
LOVE THIS
static.klipy.com
Waving Rocky
Alt: Alien character “Rocky “ waving his rocky claw arms saying “amaze amaze amaze”
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Tom Steel @tomsteel.co.uk · 06/08/2026
“If you don’t make your service easier to use today, the machines will come tomorrow, and they’ll chew through your friction and cause you much, much, much bigger problems.” blog.tomsteel.co.uk/2026/08/04/f...
blog.tomsteel.co.uk
Friction is dead. Deal with it. – Tom blogs
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Tom Steel @tomsteel.co.uk · 05/08/2026
@willguv.bsky.social - Get it on the backlog!
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Tom Steel @tomsteel.co.uk · 05/08/2026
It also made me think of Sarah Connor: “Watching John with the machine, it was suddenly so clear. The terminator would never stop… ..this thing, this machine, was the only one who measured up. In an insane world, it was the sanest choice.” blog.tomsteel.co.uk/2026/08/04/f...
blog.tomsteel.co.uk
Friction is dead. Deal with it. – Tom blogs
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Tom Steel @tomsteel.co.uk · 05/08/2026
Great piece, especially as it unearthed your earlier post on AI destroying demand management. So many LA services rely on layer upon layer of bureaucratic friction to put of users off accessing statutorily services. (I’m especially looking at you, SEN Teams, with your 99% rate of tribunal failures)
loosemore.com
‘Demand Management’ is doomed. Here’s how to get over it.
Anyone responsible for a public service needs to start modelling how to adapt their policies and processes for the scenario when AI Agents reduce the cost to citizens of appeals, challenges, recalc…
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Tom Steel @tomsteel.co.uk · 05/08/2026
This is a project that Local Gov Drupal localgovdrupal.org would be perfect for - a module which could ingest bin data from different systems and publish a unified format for humans and machines to use.
localgovdrupal.org
Web publishing for Councils | LocalGov Drupal
LocalGov Drupal is a publicly owned asset that delivers a better digital experience for citizens, improves service outcomes, and saves money.
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Reposted by Tom Steel
Tom Loosemore @tomski.com · 04/08/2026
I've written a long blog post about AI Agents and the need for those running services to prepare - technically, operationally, commercially, strategically, legally and in terms of policy. AI Agents could be a properly huge deal. There. I wrote it. loosemore.com/2026/08/04/k...
loosemore.com
Know Your Agent: Why you should act now, to avoid playing catch-up later
Back in March, I was beaten by the bins. I’d spent a happy few evenings (and a great many tokens) trying to build a simple web app: share any UK address, find out which bins to put out, and w…
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Tom Steel @tomsteel.co.uk · 02/08/2026
Would a £2/year subscription make it worth while?
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Reposted by Tom Steel
Tom Loosemore @tomski.com · 24/07/2026
Termsync.co.uk is most excellent, not least it's running on an open weight LLM hosted under the maker's desk.
termsync.co.uk
TermSync — School term dates, nailed
Subscribe to your child's school term dates. Terms, half-terms, INSET days and holidays land in your calendar and stay up to date on their own.
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Tom Steel @tomsteel.co.uk · 06/07/2026
Worth a read: the Digital Poverty Alliance’s latest report examines accessibility across UK government services, highlighting where barriers remain and opportunities to improve digital inclusion. digitalpovertyalliance.org/wp-content/u...
digitalpovertyalliance.org
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Reposted by Tom Steel
Allen Holub @allenholub.bsky.social · 30/06/2026
Regarding the speed of an AI and the volume of code it can create: None of that matters.
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Tom Steel @tomsteel.co.uk · 25/06/2026
Thanks 🥰
static.klipy.com
Tom Hanks Says Thanks
Alt: Tom Hanks Says Thanks
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Tom Steel @tomsteel.co.uk · 25/06/2026
Looks interesting. If it was actually a book, it’d be good if it was in an ebook format, and not just a pdf of a print booklet :/
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Tom Steel @tomsteel.co.uk · 12/06/2026
Not sure I can help, but these people at this friendly website might be able to.
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Tom Steel @tomsteel.co.uk · 25/05/2026
Oh, well done. And thank you.
static.klipy.com
Tom Hanks: T. Hanks / Thanks Pun
ALT: Tom Hanks: T. Hanks / Thanks Pun
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Reposted by Tom Steel
James East @jameseast.online · 24/05/2026
I was responsible for this (it was literally my idea while I was Product Manager for Media Playout at the BBC) and it is still my proudest achievement ever
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Tom Steel @tomsteel.co.uk · 17/05/2026
I would highly recommend a Shokz OpenComm headset - uk.shokz.com/products/ope... You’ll be able to find them cheaper than this rrp, but they are great if you spend all day on calls as you’ll forget you’re even wearing them.
uk.shokz.com
OpenComm2 UC Bone Conduction Bluetooth Headset - Shokz UK
Shokz OpenComm 2UC is designed to enhance productivity and efficiency, whether in the office or working from home, with crystal-clear open-ear comfort.
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Reposted by Tom Steel
Kriszta Satori @fulelo.bsky.social · 15/05/2026
#BBCNews - 'Millions' of pounds saved by replacing Palantir tech in refugee system www.bbc.co.uk/news/article...
bbc.co.uk
UK saves 'millions' of pounds by ditching Palantir for refugee system
The government said its in-house IT system was
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Reposted by Tom Steel
Randall Munroe @xkcd.com · 12/05/2026
Pullback Drive xkcd.com/3244/
Comic. [Person 1 with short hair gestures to car while talking to Person 2.] PERSON 1: You won’t have to worry about gas pries *or* electricity prices with our new pullback drive model. At the factory, we put the car on the ground and tow it all the way backward until it starts clicking. To drive forward, you just release the brake and it goes.
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Reposted by Tom Steel
Duille @duille.com · 12/05/2026
Design legend Margaret Calvert is 90 today. Look at that cake! If you've ever admired a road, rail or metro sign in Britain it's likely she had something to do with it. One of Britain's design heroes - happy birthday to her. Photo by: @oshgallerylondon (IG) Cake by: mybaker.co
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Tom Steel @tomsteel.co.uk · 21/04/2026
Have you paired ALL your socks though?
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Tom Steel @tomsteel.co.uk · 08/04/2026
The one disappointment is the lack of integration with any kind of Goodreads equivalent app. I now use a combination of Storygraph and PastReads which is rather clunky.
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Reposted by Tom Steel
The School of Good Services @theschoolofgood.bsky.social · 08/04/2026
We’ve got a new podcast! Bad Services is out on the 20th of May, but if you can't wait to get stuck in, we’ve just launched a podcast so you can dive into the book early, and listen along as we talk about each chapter over the next few months. good.services/badservicesp...
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Tom Steel @tomsteel.co.uk · 08/04/2026
I switched to a Kobo Libra last year and love it. Biggest difference is that it’s focused on my books, and not constantly trying to sell me stuff. I used Calibre to convert my Kindle library (bit of a faff), and have connected it to my library account to ‘borrow’ books.
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Tom Steel @tomsteel.co.uk · 19/03/2026
Everything can be improved with maps. Good work @colinstenning.bsky.social 👏
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Reposted by Tom Steel
Guy Shrubsole @guyshrubsole.bsky.social · 18/03/2026
VICTORY! Government to open up the Land Registry - bringing to an end a thousand years of secrecy shrouding who owns England. I’ve been campaigning for this for ten years: the new Land Use Framework, published later today, makes it government policy. 1/ www.theguardian.com/environment/...
theguardian.com
Government to lift paywall from large parts of the Land Registry
Exclusive: finding out who owns land will become simpler under plans to make the best use of green spaces and hit net zero targets
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Reposted by Tom Steel
Tom Loosemore @tomski.com · 17/03/2026
Brilliant analysis of what went wrong with the expensive redesign of Australia's version of the met office app. leisareichelt.substack.com/p/what-went-...
leisareichelt.substack.com
What went wrong with the BoM Redesign?
A Post-Mortem on Judgement, Usability, and Redesign at Scale
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Reposted by Tom Steel
Lou Downe @loudowne.bsky.social · 17/03/2026
Good Services came out 6 years ago and I am SO excited to finally announce that the Sequel - Bad Services - will be out in late May!
A green book that says Bad Services: How to fix services that don't work
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Tom Steel @tomsteel.co.uk · 07/03/2026
💯
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Tom Steel @tomsteel.co.uk · 07/03/2026
Great article Will. From our experience starting up Local Gov Drupal, I’d say the first point would be “Identify impactful shared needs” - in public sector work there’s so much overlap and duplication, is actually hard NOT to do something that isn’t needed or hasn’t been done before by someone else!
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Reposted by Tom Steel
Terence Eden @edent.tel · 01/03/2026
We've hit FORTY-THOUSAND entries on openbenches.org 🥰 All contributed by people like you. Thank you to all our wonderful supporters, brilliant photographers, and open source coders.
Map showing 40,001 entries on our map.
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Reposted by Tom Steel
Richard Pope @richardpope.org · 24/02/2026
In September, I was asked to give some thoughts about the NHS 10-year plan based on some of the principles in Platformland. Here are the slides and speaker notes: www.rpp.works/ways-of-d…
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Tom Steel @tomsteel.co.uk · 26/11/2025
I feel your pain. Every aspect of the EHCP process feels like deceptive design to put off engagement. But parents are stubborn buggers who care a lot about their kids. You need next-gen resilience, good luck to you 🤞👍
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Tom Steel @tomsteel.co.uk · 31/10/2025
The other good analogy (but more complex to visualise) is a restaurant - the user is focused on enjoying a meal, but there needs to be a building, staff, ingredients, fire safety, furniture, payments system, alcohol license, plates and cutlery, cold storage, gas and electric supplies etc.
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Tom Steel @tomsteel.co.uk · 31/10/2025
Would something like this help? For users, they see a rope, but in government, a service is comprised of many different threads which may be visible to different extents.
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Tom Steel @tomsteel.co.uk · 25/10/2025
All careers lead to tech. (If you want them to)
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Reposted by Tom Steel
Allen Holub @allenholub.bsky.social · 22/10/2025
"Fail fast" is not a viable approach to software construction. There's no benefit in constant failure. What we want to do is succeed fast. Do that with small batches and frequent corrections based on feedback. That's not "failure," it's just part of the process. 1/2
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Matt Burgess (WIRED) @mattburgess1.bsky.social · 15/10/2025
“There are few things more dehumanizing than being told by a machine that you’re not real because of your face" For the last month, I've been speaking to people living with facial differences and disfigurements about how face verification tech is failing them. Spoiler: things aren't going well
wired.com
When Face Recognition Doesn’t Know Your Face Is a Face
An estimated 100 million people live with facial differences. As face recognition tech becomes widespread, some say they’re getting blocked from accessing essential systems and services.
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The Register @theregister.com · 24/09/2025
Europe's largest city council delays fix to disastrous Oracle system once more
dlvr.it
Europe's largest city council delays fix to disastrous Oracle system once more
System meant to go live in 2021 costing £20M awaits reimplementation with new £170M price tag Europe's largest local authority has delayed the introduction of a vital income management system (IMS) amid confirmation that total spending on a disastrous Oracle implementation could hit £170 million (c $230 million).…
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The Register @theregister.com · 25/08/2025
The air is hissing out of the overinflated AI balloon
dlvr.it
The air is hissing out of the overinflated AI balloon
Are tech giants getting nervous? They should be Opinion  There tend to be three AI camps. 1) AI is the greatest thing since sliced bread and will transform the world. 2) AI is the spawn of the Devil and will destroy civilization as we know it. And 3) "Write an A-Level paper on the themes in Shakespeare's Romeo and Juliet."…
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John Cutler @johncutle.fish · 17/08/2025
Trust Day 1/30 sharing my favorite doodles and drawings.
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The Leyton Orientear @leytonorientear.com · 28/07/2025
GREATNESS IS SERVING Read the full story of a very special evening at Leyton's Coach & Horses, where some very special guests helped us tell the full story behind the fantastic new #LOFC mural - and all in a very deserving cause...
theleytonorientear.substack.com
Greatness Is Serving
the real story behind Orient's newest mural: a picture of compassion, loyalty and gratitude
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Tom Steel @tomsteel.co.uk · 26/07/2025
What checks? Some bsky.app/profile/f0p....
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The Register @theregister.com · 25/07/2025
Microsoft admits it 'cannot guarantee' data sovereignty
dlvr.it
Microsoft admits it 'cannot guarantee' data sovereignty
Under oath in French Senate, exec says it would be compelled – however unlikely – to pass local customer info to US admin Microsoft says it "cannot guarantee" data sovereignty to customers in France – and by implication the wider European Union – should the Trump administration demand access to customer information held on its servers.…
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Tom Steel @tomsteel.co.uk · 22/07/2025
At least you didn’t get covered in everyone’s beer when that equaliser went in!
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Anon Opin @anonopin.bsky.social · 01/07/2025
Conspiracy theorists should be required to do work experience in government departments so they can see firsthand the impossibility of any vast secret government conspiracies.
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Tom Steel @tomsteel.co.uk · 01/07/2025
Cheerleading is a team sport.
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Reposted by Tom Steel
Randall Munroe @xkcd.com · 19/06/2025
David R. Hagen just solved a small mystery that I mentioned 13 years ago in the mouseover text of a comic drhagen.com/blog/the-mis...
drhagen.com
The Missing 11th of the Month - David R Hagen
Personal website of David R Hagen, scientific software engineer
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