YouTube video by CSEL BackChannel

Consider the following scenario: A set of automated tasks has somehow failed to run to completion. Because a thorough fix will take some time and the tasks you need run are time-sensitive, you complet...

Accountability vs. Punishment The biggest misunderstanding is that it seems like you’re conflating "blameless" with "no accountability." Your post claims that blameless cultures mean "people believe...

Join us for a short-but-sweet live session that focuses on the role of executives during incident management. Although the session is prerecorded, our experts will participate in a Q&A in the comment...

YouTube video by Uptime Labs

Why do we retrospect on our incidents? Why spend the time doing those write-ups and holding review meetings? We don’t do this work as some sort of intellectual exercise for amusement. Rather,…

One of the most famous physics experiments in modern history is the double-split experiment, originally performed by the English physicist Thomas Young back in 1801. You probably learned about this…

YouTube video by thisisfinepodcast

YouTube video by thisisfinepodcast

Ed note: The first time I read Dr. David Woods' paper Four Concepts for Resilience Engineering, I felt so many things click in my brain. While the field of Resilience Engineering is not new, those of ...

Instead of finding the ‘root cause’ to incidents and issues, @allspaw says it’s more accurate to try and break down what created the ‘perfect storm’:

YouTube video by thisisfinepodcast

YouTube video by Tyrell Edwards

This article explores understanding what makes incidents so rare (when and how they do not happen) and so minor (over how much worse they can be) and deliberately enhancing what makes that possible.