Reposted by Sharon O'Dea
"Quite often the technology is simply the place where a much messier organisational problem has chosen to make itself visible."
@sharonodea.com in characteristic top form on what ineffective search demonstrates about intranets and their organisations - much of which resonates much more widely
sharonodea.com
Intranet Findability: Why Employees Can’t Find Information
Better search won't fix an intranet nobody can find anything on. Here's why findability fails in complex organisations, and how to diagnose it with research, card sorting and tree testing.
