Better search won't fix an intranet nobody can find anything on. Here's why findability fails in complex organisations, and how to diagnose it with research, card sorting and tree testing.

Organisational dark matter: 99 hypotheses, content nobody reads, a Saturday spent escaping Teams, improv in Dutch, and Kusama at the Stedelijk.

ALT: Waiting

Meet The Authors: Sharon O'Dea and Jonathan Phillips on how to design digital channels that boost employee engagement and experience

ALT: Sure Jan

ALT: Jimmy Hill's Chinny Reckon

Samuel bought his first home aged 17 with a 100% mortgage.

Princess Diana's brother says she was "really brought low by all that criticism" and he saw her in "tears of despair".

Most workplace tech is bought by people who sit at desks, for people who sit at desks. Which is awkward, given how much of the workforce doesn’t. #advertentie | Paid partnership with @Flip On 20 Oct...

Amsterdammers lining up to begin the City Swim (Photo: me) We place far too much faith in the first verb. Launch the intranet. Start the business. Join the platform. Introduce flexible working. Tak…

Social platforms reward outrage and certainty. Financial services need caution and nuance. On the mismatch, and what you can do about it.