Another #integratedITSM insight Your customers probably don't know what Problem Management is, but they certainly know when the same issue keeps happening. Bringing them into the conversation shows I...

An incident tells you what went wrong. The patterns across incidents tell you what needs to change. Are we using that data to improve services, or just counting tickets? #integratedITSM #ITSM #Incide...

Process Spotlight #6:: Release and Deployment Management The gap between "it works on my machine" and "it works in production" is where this process lives. Get it right and releases stop being events...

Another integratedITSM Essentials Insight Change Management is about managing risk but it also should ensure we are making changes that ultimately support the business objectives #ChangeManagement ...

Another integratedITSM Essentials Insight Problem Management turns recurring incidents into lasting improvements by finding and addressing the causes behind the disruption. #ProblemManagement #ITSM ...

For IT Asset Management, the most important questions are less about “Do we have an asset inventory?” and more about whether you can trust the information enough to make operational, financial, securi...

Another integratedITSM Essentials Insight Understanding what is working well and not so well in your request management process is crucial for continual improvement. #RequestManagement #ITSM #Custom...

This week two conversations about AI safety went viral that demonstrate just how hard it is to discern AI fact from fiction.

Process spotlight #3: Problem Management Fixing the incident stops the bleeding. Problem management stops it from happening again. Most organizations are great at the first and terrible at the second...

Process spotlight #2: Request Management This is the process most users actually touch the most, and the one most often left informal. A clear request process is one of the fastest wins in ITSM matur...

Process spotlight #1: Incident Management Getting things back up and running is the visible part. Getting good at it; consistently, with the right escalation and communication, is what separates reac...

Oxford is one of the world's great centres for philosophy. More than one hundred and fifty professional philosophers work in the University and its colleges, between them covering a vast range of subj...

I ran thirteen AI governance controls against my own digital twin. Four of them I had never taught. Here is what a one-agent audit reveals at enterprise scale.

Why commoditized foundation models make proprietary operational context your true competitive moat.

YouTube video by Roy Atkinson

Following 404 Media's reporting on how LinkedIn is full of AI slop, the platform is giving users a chance to report it when they see it.

Why Organizations Misprice, Mismeasure, and Misunderstand the Value Services Create

Discover the Top 50 on IT Strategy. Connect with key opinion leaders for B2B thought leadership & influencer marketing campaigns. Drive brand awareness & industry authority.

Business Podcast · On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered trademar...

Why Modern Organizations Fail Between Systems, Teams, and Decisions

The AI backlash is really a trust crisis — and consumer-friendly AI is how we defuse it. This week The Economist put the AI backlash on its cover, and the numbers are sobering.

Podcast Episode · Reach Your Do Point® · May 10, 2025 · 32m

YouTube video by Roy Atkinson

YouTube video by Roy Atkinson

Andy Konwinski is building an open counterweight to the big AI labs. Also: Midjourney tea, Amazon's chip move, and concepts of a plan.

YouTube video by Roy Atkinson

YouTube video by Roy Atkinson

"Agentic" AI has shined a spotlight on the value of personal data for an audience far bigger than the usual portability crowds, writes DTI's Chris Riley.