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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 07/10/2026

QUI TAKEAWAY: When a customer complains, be the CEO of the Moment. To a complaining customer, you are not the company's representative. You ARE the company. So, own it. Be the CEO of the Moment. Take it personally. Take it professionally. Take it responsibly. Just don’t take it home. #custserv

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 30/09/2026

“All the world’s a stage.” William Shakespeare QUI TAKEAWAY: Whenever you’re serving customers, you are always onstage. Instead of the theatrical idiom to "Break a leg," remind yourself to "Break a smile." Always remind yourself, "Don't be good. Be GREAT out there!" #customerservice #custserv

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 23/09/2026

QUI TAKEAWAY: In the CX business world, "This is our time for a TEA Party Revolution!" Spread the word. Literally and figuratively. #artificialintelligence #customerexperience #customerservice #custserv #CX

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 16/09/2026

“All the world’s a stage.” William Shakespeare QUI TAKEAWAY: Whenever you’re serving customers, you are always onstage. Don’t be just good. Be GREAT out there! #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 09/09/2026

QUI TAKEAWAY: Leaders set the tone for organizational culture by shifting from “Listen to the Voice of Customers” to “CARE with the People First.” #custserv #custexp #cx #employeeengagement #employeeexperience

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 02/09/2026

QUI TAKEAWAY: Customer CARE excellence education (Training is for pets) is not just a "Day One and Done" kind of orientation. Learning about customer CARE cannot be viewed as a one-time event; it must be an ongoing, frequent, interactive, and educational process. #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 27/08/2026

QUI TAKEAWAY: Your customer service team should be seen as a long-term investment in your business, not a short-sighted labor expense. #customerexperience #customerservice #employeeengagement #employeeexperience #custexp #custserv #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 19/08/2026

This Week’s QUI Rule of The Three BE's to Deliver the World's Best Customer Experience: QUI Rule #1: BE the Customer. QUI Rule #2: BE Magnificently Boring. QUI Rule #3: BE the Bonus: Think RELATIONSHIPS or Go Broke. Literally. #customerexperience #customerservice #custexp #custserv #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 29/07/2026

THE QUI CARE Rule Don't serve to satisfy customers. Serve to WOW them. Serve to CARE. Communicate. Acknowledge. Respond. Enrich. When you CARE, each customer feels respected, appreciated, valued & WOWED, intent on returning & raving to others. #customerexperience #customerservice #custserv #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 22/07/2026

QUI TAKEAWAY: It’s not the one big WOW to one customer that wins the day. It is the one little WOW delivered consistently to every customer. So, Be Magnificently Boring! Deliver consistency MAGNIFICENTLY! Don't be just good. Be GREAT out there! #customerexperience #customerservice #custserv #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 15/07/2026

QUI TAKEAWAY: Advertising is a promise to customers. Customer loyalty is not built on promises. It’s built on the consistent delivery of that promise. #customerexperience #customerservice #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 08/07/2026

QUI TAKEAWAY: Thinking about customer service excellence does not make it happen. Doing something does. Customer service excellence is action, not attitude. #customerexperience #customerservice #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 02/07/2026

QUI TAKEAWAY: Listen to your customers’ complaints with the intention of taking action, not to provide an explanation. To a customer, when something is wrong, your explanation is an excuse. Customers want action, not excuses. #customerexperience #customerservice #custexp #custserv #CX

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 14/02/2026

QUI #CX TAKEAWAY on Valentine's Day: to earn customer loyalty, don’t get inside their heads. Get inside their hearts. Create an emotional connection Don’t just serve to sell your products or services to customers. And don’t just serve to satisfy customers. Instead, serve to WOW them. Serve to CARE

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 01/01/2026

HAPPY NEW YEAR! May your life in 2026 be filled with small acts of kindness, #BlueCrew

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 24/12/2025

QUI QUOTE: The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best." With that in mind, with appreciation & gratitude, may your Holiday, Christmas, & New Year’s celebrations, & 2026 be your World’s Best!

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 11/12/2025

This Week's QUI TAKEAWAY to Deliver the World's Best Customer Experience: If, at first, you don't succeed, innovate until you do. #customerservice #customerexperience #custserv #custexp #cxm #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 27/11/2025

Many of you will be celebrating Thanksgiving all weekend. So … On this #Thanksgiving, I wish you and your family GREAT health, happiness, success, and prosperity. May your Thanksgiving be GREAT out there! With gratitude, Happy Thanksgiving! #appreciation #gratitude #HappyThanksgiving

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 26/11/2025

This Week's Rule of Three QUI TAKEAWAYS to Deliver the World's Best #CustomerExperience 👇 Why only three? Because nobody can remember Number Four. 1. TECHNOLOGY 2. VENT 3. “WORLD’S BEST” #customerservice #customerexperience custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 19/11/2025

This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience Why only three? Because nobody can remember Number Four. 1. Nobody raves about average. 2. Overpromise 3. Perception is reality #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 18/11/2025

This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best!" 1. Keep Find 2. Loyalty 3. Magnificently Boring! #custserv

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 22/10/2025

This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience. The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best." 1. Be GREAT out there! 2. H to H 3. Innovation #custserv

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 08/10/2025

This Week's Rule of Three QUI QUOTES to Deliver the World's Best Customer Experience. The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best." 1. Dissatisfiers 2. Emotional Connection 3. Fine #custexp

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 01/10/2025

I'm proud to be nominated for the Contact Center World.com Industry Champion Awards for 2025! www.contactcenterworld.com/icv.aspx?nm=... #contactcenter #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 24/09/2025

The Rule of Three QUI QUOTES to deliver the World's Best #CustomerExperience. 👇 The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best." Why only three? Because nobody can remember #4. #customerservice #custserv #custexp

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 17/09/2025

The Rule of Three QUI Principles to Deliver the World’s Best Customer Experience. 1. Be the Customer. 2. Create Their Experience. 3. Be Magnificently Boring! and Be Magnificently Boring to CARE! #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 10/09/2025

QUI QUOTE: To a complaining customer, you are not the representative of the company. You ARE the company. So own it. Be the CEO of the Moment. Take it personally. Take it professionally. Take it responsibly. Just don’t take it home. #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 27/08/2025

QUI TAKEAWAY: Future-proof the Future of the #CustomerExperience. In addition to asking, “What happened?” to your ppl serving customers, ask your TEA humanoids, “What if?” Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 20/08/2025

QUI QUOTE Customer loyalty to a company starts w/ the company’s loyalty to its people. QUI TAKEAWAY Focus on creating a GREAT experience for your people first, and they will do the same for customers. #customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 06/08/2025

The QUI Rule of the Top Three Reasons Why Customers Hate Your #CustomerService. Why only 3? Because nobody can remember #4.🤔 1. Not living up to your promises. 2. An attitude of indifference among your employees. 3. Not saying “Thank you.” Instead, serve to WOW them! Serve to CARE. #custserv #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 30/07/2025

QUI TAKEAWAY: It's essential to model a "life balance" by striking a balance between work & personal & social activities, rest, proper nutrition, & adequate sleep. Revolutionary today, but soon "life balance" & work will be "business as usual." #leadership #employeeengagement #employeeexperience

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 23/07/2025

THE QUI RULE OF THREE CUSTOMER SERVICE #LEADERSHIP QUESTIONS: (Why only three? Because nobody can remember Number Four) "What are you hearing from our customers?" "What can I do to help?" “What if?” #customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 04/07/2025

QUI TAKEAWAY: The very best emotional value in your customers’ experiences is in your personalized interactions with them, not their “cash or credit” transactions with you. QUI QUOTE: Think RELATIONSHIPS or Go Broke. Literally. ##customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 03/07/2025

QUI TAKEAWAY: Be the Customer. Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there! #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 02/07/2025

QUI #CUSTSERV FORBIDDEN PHRASE: “This is my first time,” or “I’m new here.” Be the customer. If you’re going to pay with your money, do you want to be served by a rookie? PROPER: Don’t use these phrases. The customer seeks a GREAT experience, and you want to give it to them as best you can. #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 01/07/2025

THE RULE OF 3 STEPS OF CX SUCCESS: Select for passion. Educate with CARE. Empower for excellence. QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there! #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 30/06/2025

TODAY’S QUI TAKEAWAY: Loyalty Points are a marketing ploy to offer incentives to customers for returning. Customer loyalty is not earned by giving points to customers for making purchases from you. It’s about delivering service so GREAT that you don’t need to. #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 27/06/2025

BUSINESS LEADERS’ QUI FORBIDDEN PHRASE: “We’ve always done it that way.” Business competitors would say to their people, “Well, if they’ve already done it that way, then we’ll just do a little better to WOW their customers with us.” #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 26/06/2025

QUI #CUSTOMERSERVICE FORBIDDEN PHRASE: Frontline You may reasonably think your customer service people are the frontline because they are front and center with customers. However, customers emotionally feel that they are "doing battle" with the #custserv “frontline.” #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 25/06/2025

QUI TAKEAWAY: “People need to be reminded more often than they need to be instructed.” TODAY'S QUI QUOTE: GREAT customer CARE is never about what YOU THINK you did. It’s about how happy YOUR CUSTOMERS FEEL because of what you did. #CX is NEVER about you. It’s ALWAYS about them #custserv #custexp

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 24/06/2025

QUI TAKEAWAY: “People need to be reminded more often than they need to be instructed.” I encourage you to remind yourself: TODAY’S QUI REMINDER: You can't even begin to satisfy customers until you remove all the potential sources of dissatisfaction. Start there first. #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 23/06/2025

The Rule of THREE QUI TAKEAWAYS of Customer CARE and CX 1. Customers pay for their experience, not your product or service. 2. Think RELATIONSHIPS or Go Broke. Literally. 3. Being Magnificently Boring! #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 20/06/2025

The QUI Rule of Three Worst Forbidden Phrases: Why only three? Because nobody can remember Number Four. Third Worst: "There's nothing I can do." Or "I can't help you." Second Worst: "You're wrong." And THE Worst Forbidden Phrase: "Calm down." #customerservice #customerexperience #custserv #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 19/06/2025

QUI BUSINESS LEADERS’ QUESTION: “We have the best employee wages and benefits among our competitors. Isn’t that good enough?” QUI ANSWER: “If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed.” #employeeexperience #employeeengagement

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 18/06/2025

QUI TAKEAWAY: "Life balance." Instead of prioritizing a work-life balance, set the tone for a work culture that models “life balance.” Revolutionary today. But soon, no more “work-life balance”. It’s ALL about a person's “life balance.” “Work” is simply “business as usual.” #employeeexperience

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 17/06/2025

QUI CUSTOMER SERVICE FORBIDDEN PHRASE: “I don’t know.” Be your customer. When you hear, “I don't know,” what you feel they say is, “I don’t know. This company always keeps me in the dark.” PROPER PHRASE: “That’s a great question. Let me find out for you.” #customerservice #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 16/06/2025

QUI CUSTOMER SERVICE FORBIDDEN PHRASE: “That’s not my job.” Be the customer. “Well, it looks like you work here. Why isn’t it your job, and why don’t you find the person who does?” PROPER PHRASE: “That’s a great question. Let me find out for you.” #customerservice #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 14/06/2025

QUI TAKEAWAY: You know you have customer CARE right when your customers don’t tell others what they bought. They tell others who they bought it from. Don’t be just good. Be GREAT out there!#customerservice #customerservice #customerexperience #custserv #custexp #cx

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 13/06/2025

QUI TAKEAWAY: English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” TODAY’S QUI REMINDER: Your responsibility as a business leader is not to build your #business. It’s to develop their people. #custserv #custexp #cx #employeeengagement

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Bill Quiseng, Customer CARE expert @billquiseng.bsky.social · 12/06/2025

QUI TAKEAWAY: Future-proof CX. Ask "What happened?" to your people after they’ve engaged with customers. Then ask your agentic #AI bot, "What if?" Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX. #custserv #custexp

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