iiinova — where your digital self keeps evolving

Lisa Jeffery @lisajeffery.bsky.social · 21/08/2025

@jukes.ie In case of interest for your fab newsletter 🤞

Lisa Jeffery @lisajeffery.bsky.social · 21/08/2025

Read more about the work of the team and how we’re growing understanding of how services enable us to achieve outcomes while meeting user needs in Defra 🌱 defradigital.blog.gov.uk/2025/07/31/b... defradigital.blog.gov.uk/2024/10/08/d...

defradigital.blog.gov.uk

Building a shared understanding of services

Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Lisa Jeffery, Design Manager, reflect on the work being done to build a shared understanding of services within Defra’s Digital, ...

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Lisa Jeffery @lisajeffery.bsky.social · 21/08/2025

It was lovely to see you. And I must visit Bluesky more often. Hope all is well

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Lisa Jeffery @lisajeffery.bsky.social · 21/08/2025

👋 An important new role here: Principal Service Designer - Service Transformation, to join a supportive team in the Chief Digital Office at Defra. The closing date to apply is 3 September. Do take a look or share 👀 #GovDesign #ServiceDesign www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

civilservicejobs.service.gov.uk

Quick Check Needed

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transformgovtalks.bsky.social @transformgovtalks.bsky.social · 09/06/2025

🚨 6PM, WED 25 June 🚨 Join us for the seventh TGT at the MoJ or online, with: * Antonio Weiss on his new book, "AI Demystified" * Becky Miller, Defra, on designing policy with complex evidence lu.ma/jkd8jbzu Please share! Thanks 🙏.

lu.ma

TransformGov Talks : Seventh event · Luma

Speakers Antonio Weiss on his new book, "AI Demystified" Becky Miller, Defra, on designing policy with complex evidence live stream will be here : …

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Janet Hughes @janethughes.bsky.social · 20/05/2025

Afternoon all :) After 5 years in my role in Defra, I'm going to be leaving this June to take up a new role as Director General of Civil Service Reform and Efficiency in the @cabinetofficeuk.bsky.social

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Lisa Jeffery @lisajeffery.bsky.social · 09/05/2025

Great question. Lately, I’ve noticed a few posters in public places asking people to be civil to employees. Gives cause for pause within the system

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Lisa Jeffery @lisajeffery.bsky.social · 09/05/2025

Good blog post by Becky, Anne and Robin at Defra: ‘Designing policy with complex evidence’ Shows the value design can co-create in the policy space when tackling ‘wicked problems’ (and aren’t they all in government). publicpolicydesign.blog.gov.uk/2025/05/08/d...

publicpolicydesign.blog.gov.uk

Designing policy with complex evidence

Farming policy design experts from Defra get to grips with making sense of complexity.

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Lisa Jeffery @lisajeffery.bsky.social · 04/04/2025

If you want to take action on the new point then also check out the Greener Services Principles being developed by @nedgartside.bsky.social and collaborators as referenced in the blog post greenerservices.github.io

greenerservices.github.io

Greener Service Principles

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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 02/04/2025

✨ The Government Design Principles have been updated, adding 'Minimise environmental impact' 🌳 🪨 They are an invaluable cornerstone for government's user-centred digital work. 👀 Blog post: services.blog.gov.uk/2025/04/02/a... 👀 Principles: www.gov.uk/guidance/gov... #govdesign

services.blog.gov.uk

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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 27/03/2025

GDS is hiring a senior content designer to work on the Service Standard and Service Manual. £56,070 - £70,219 Deadline end of Wednesday. www.civilservicejobs.service.gov.uk/csr/jobs.cgi... #govdesign

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Gavin Freeguard @gavinfreeguard.com · 27/03/2025

🚨 ONE WEEK TODAY 🚨 Data Bites #54, an environment/sustainability special! With: - DWP's Ishmael Burdeau on digital sustainability - @climateemergencyuk.bsky.social @mysociety.org on climate scorecards - @lizlutgendorff.bsky.social on tracking waste Join us: www.eventbrite.co.uk/e/data-bites...

eventbrite.co.uk

Data Bites #54

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Cathy Dutton @cathydutton.co.uk · 25/03/2025

I am looking for a Lead Product Manger to come and work with us on the Funding service. The Funding Service is the whole end-to-end system for delivering education funding to providers. This year, the service will play a role in delivering £76bn to 25,000 education providers. lnkd.in/eTEZhm7H

lnkd.in

This link will take you to a page that’s not on LinkedIn

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Lisa Jeffery @lisajeffery.bsky.social · 19/03/2025

Service patterns can offer ways to design services more effectively and efficiently. Read more in this new ‘Services in Government’ blog post by #GovDesign collaborators and feedback on the prototype they are sharing this #ServicesWeek services.blog.gov.uk/2025/03/19/d...

services.blog.gov.uk

Developing service patterns - reusable designs for building government services

This blog post describes what a service pattern is, how this one was made, how we think it could help design better services, and what we’d like to do next.

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Si Manby @cthimon.bsky.social · 18/03/2025

Brilliant and insightful #ServicesWeek session on 'designing for people who've experienced domestic abuse' by @peterscottreid.bsky.social and the LAA team today. Services Week is such a valuable way of learning about what work is being delivered across public sector, from the teams actually doing it

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Kerry Lyons @kerry1yons.bsky.social · 19/03/2025

DfE has published a plain language standard to support teams in digital delivery. We worked in the open, shared with GDS, and are exploring whether it can help add weight to the use of plain language: dfedigital.blog.gov.uk/2025/03/19/i...

dfedigital.blog.gov.uk

Introducing the DfE Plain Language standard

In digital, data, and technology in DfE, we’ve published a Plain Language standard. The Plain Language standard ensures that users can: The standard incorporates our ways of working and best practis...

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Martin Jordan @martinjordan.com · 19/03/2025

How can we protect our practice in these unsettling times? In our opening talk at the #UserNeedsFirst Amsterdam conference, @karakane-kk.bsky.social and I will be talking about how not to let things get undone. Join us and hundreds of #GovDesigners on 9 April! userneedsfirst.yellenge.nl/program/

Promotion for the 'User Needs First' International Conference 2025, happening on April 9-11 in Amsterdam, Netherlands. Features keynote speakers Kara Kane (Head of Design, Public Sector Reform, UK Government) and Martin Jordan (Head of Design & User Research, German Digital Service). Organized by the Ministry of the Interior and Kingdom Relations.

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Kara Kane @karakane-kk.bsky.social · 14/03/2025

The Cabinet Office Test, Learn and Grow team are hiring 11 roles across product, delivery management, data analysis and design. Come work with us on public sector reform! www.civilservicejobs.service.gov.uk/csr/index.cg...

civilservicejobs.service.gov.uk

Quick Check NeededGOV.UK

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Imran Hussain @imhuyorks.bsky.social · 11/03/2025

I'm running some 🗺️ #MapsInServices sessions for #ServicesWeek 2025! Running 17-21 March, there will be 5 sessions, running from 9.30am-10.30am Monday-Friday. We'll be aiming to draft a page of Map Design principles for the GOV.UK Service Manual. 🎟️ Sign up: www.eventbrite.co.uk/e/maps-in-se...

eventbrite.co.uk

Maps In Services: Services Week workshops

Join our Services Week workshops and help us create some design principles for the use of maps in public services.

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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 10/03/2025

🎉 We've just published big new Service Manual guidance, defining what a government service is. This helps people know when their work is part of a service, and what standards and guidance apply. 💪 www.gov.uk/service-manu... #govdesign #gds

gov.uk

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Lisa Jeffery @lisajeffery.bsky.social · 10/03/2025

#ServicesWeek 2025, 17-21 March, will feature around 80 sessions from 20+ organisations. Great the annual event series for people working in the public sector is returning for the seventh year to grow skills, knowledge and networks 👍 Get involved: services.blog.gov.uk/2025/01/30/g...

services.blog.gov.uk

Get involved with Services Week 2025

Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people nee...

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Lisa Jeffery @lisajeffery.bsky.social · 13/01/2025

A huge loss to so many people. The extensive outpouring of love for Vicky shows how she lived: making an incredible impact on design and on the people she met. Vicky’s legacy is as remarkable as she was. ‘Links-a-plenty’ always ✨

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Priyanca a11y 🌈 @priyanca.bsky.social · 12/01/2025

Devastated by the sudden loss and passing of our dear friend Vicky. She was a kind, thoughtful and all round amazing person. So much integrity and sincerity Thinking of you Vicky ❤️ @vickytnz.bsky.social

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James Arthur Cattell @jacattell.bsky.social · 07/01/2025

Hello 🙂 I'm looking for my next public sector role and would appreciate your support. Let me know if you hear of anything or wanna catch up. #OpenToWork 💼 Preferably agile delivery manager. 📜 Open to contract, permanent or temporary roles. 🌎 Remote or based in Manchester, London or Sheffield.

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Lisa Jeffery @lisajeffery.bsky.social · 19/12/2024

#ServicesWeek to return for its seventh year ✨ Please share and save the date: 17 to 21 March 2025 This event series aims to grow service literacy and is open to all UK public servants. Take part if you can! #ServiceDesign #GovDesign #LocalGov #LocalDigital services.blog.gov.uk/2024/12/19/s...

services.blog.gov.uk

Services Week is back for 2025

Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector.

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Si Manby @cthimon.bsky.social · 21/11/2024

It's me! And, more importantly, my Policy colleague Holly. Because Policy should be embedded in every cross-functional team in gov.

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Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 19/11/2024

We're expanding the Service Manual on GOV.UK to all user groups + all service transformation topics. It needs to be broader to be effective. And gaps to fill include leadership, sustainability, continuous improvement when live... Help keep it up to date: www.gov.uk/service-manu... #govdigital

gov.uk

Propose a change to the Service Manual - Service Manual - GOV.UK GOV.UK

How to suggest an addition or improvement to the Service Manual.

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Liam Hawkes @liamhawkes.bsky.social · 14/11/2024

I'm excited to share that we're looking for 2 passionate and motivated senior service designers to join the Home Office Policy and Innovation Lab (CoLab). One is a permanent role, and the other is a fixed-term 12-month role. Apply by Wed 27th Nov www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

civilservicejobs.service.gov.uk

Policy Lab Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK

Search and apply for jobs in the UK Civil Service

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 15/10/2024

5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology £56,353 (National) / £60,373 (London) With up to an allowance of up to £19,400 capability-based pay. See advert for more information. Closes 30th October 2024 www.civilservicejobs.service.gov.uk/csr/index.cg...

civilservicejobs.service.gov.uk

Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK

Search and apply for jobs in the UK Civil Service

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Lisa Jeffery @lisajeffery.bsky.social · 10/10/2024

You’re right about consistency. And I’ve not yet seen accountability for whole services in these roles. As Cathy says, that’s key... Hey, it's ambitious. Lots to learn either way. These conversations are good 👍

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

I get you. I guess the main thing is trying to grow roles that really do own 'whole services' and can get things done.

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

Hi. In this context, the senior service owner role is not the DDaT capability framework role. It is a broader senior civil servant role.

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

Designer Becky Miller from Defra writes about the challenges and opportunities of designing greener public policies and services 🌱 #GovDesign #ServiceDesign #SystemsThinking publicpolicydesign.blog.gov.uk/2024/09/26/h...

publicpolicydesign.blog.gov.uk

How can we design greener policies?

Designer Becky Miller from Defra writes about the challenge of designing greener public policies and services.

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

Feels like it speaks for a lot of us 🤣

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

Nice 🦛 Acknowledging difficulty 🤣

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

Thanks. Love it. Also, Cartman to close 🙌

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Ben Holliday @benholliday.com · 09/10/2024

This is great from Defra - "In Defra we’re testing a new approach to service ownership […] This is our priority, to better understand whole services, how they’re performing and how we’ll make strategic decisions about how best to deliver them to our users" defradigital.blog.gov.uk/2024/10/08/d...

defradigital.blog.gov.uk

Defra group digital and data transformation strategy: how we’re making our services better

David Caldwell, Defra’s Deputy Director for Digital Transformation, provides an update on the work underway to transform digital services in Defra. It has been a while since we last shared what we’re ...

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Lisa Jeffery @lisajeffery.bsky.social · 09/10/2024

I am intrigued by all the Trojan things but especially cats 😻

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Sharon Dale (she/they) @pixlz.com · 06/10/2024

Some reckons tl;dr capability building is Change. E-learning, memorising terminology from Agile Frameworks or chalk and talk will not get us where we need to be. medium.com/21st-century...

medium.com

What should Digital* Government do next

My Reckons for Jeni

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Jeni Tennison @jenitennison.com · 07/10/2024

Trying to pull all/most of the responses to this together, I've put together some of my own reflections on the big questions around the "digital centre" here: connectedbydata.org/blog/2024/10...

connectedbydata.org

Digital Centre of Government: first reflections

I’ve been appointed to an external advisory panel to support the design of the “digital centre” in DSIT (currently a smooched together combination of GDS, CDDO and i.AI). I put out a call on Bluesky f...

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Lisa Jeffery @lisajeffery.bsky.social · 05/10/2024

It's kind of that. And a court drama. It's a kooky kind of art. But I liked it. I realise most people will not like it... Check out: open.spotify.com/album/3X2oYJ... Also, out now, by Gaga: open.spotify.com/album/6eKdAM...

open.spotify.com

Joker: Folie à Deux (Music From The Motion Picture)

Joaquin Phoenix · Album · 2024 · 16 songs

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