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Andy Jones 🏳️‍🌈

@andyjones.bsky.social
409 followers 249 following 145 posts

Head of Design (Content, Service and Interaction Design) - Dept for Education. Ex-Dog dad, plant dad. Lover of coffee, cake, all things Scandinavian, design and architecture. Neurospicy, ADHD and colourblind. Can’t get messages.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/05/2025
Want a nifty little tool to help you understand how many people who use your website, app, product, or service that might have a disability or impairment? Try our calculator out* accessibility.education.gov.uk/app/how-many... *it’s not a replacement for doing testing with real users.
accessibility.education.gov.uk
Find out how many people might have a disability or impairment, who could use your service
Estimate how many people might have a disability, impairment or other characteristics which might affect how they use your service.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 23/04/2025
Great response to a team getting their service assessment report :)
The slack message says: I LOVE YOU.....

Cheers dude, really appreciate all your time and effort on this! its been a really good end to end experience for us.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 20/04/2025
@kerry1yons.bsky.social and I were asked to write an article for #servicegazette about our work on standards and accessibility guidance over the last couple of years. We're pleased to say you can now read the online version that was in the recent print version. medium.com/the-service-...
medium.com
Developing standards and accessibility guidance
Improving services by making standards and accessibility simple
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 28/02/2025
I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.
Screenshot of EE app saying “there’s a problem getting your updates right now”
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 23/02/2025
Have you recently given feedback to a product or service as an end user, about an accessibility issue? Either through contact info on their accessibility statement or other contact route? If so, would you mind having a quick chat with me or answer a few questions?
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 19/02/2025
We're recruiting for a content designer to join our teacher services division in the fantastic schools group. SEO / £41,458 / London, Manchester, Coventry or Sheffield Closes at 11:59pm on 2 March www.civilservicejobs.service.gov.uk/csr/jobs.cgi... #Jobs #CivilServiceJobs #Design #ContentDesign
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/02/2025
We've launched our intermediate accessibility training module in the DfE Accessibility and inclusive design manual this morning. Working in the open means anyone can complete it regardless of who you are or where you work or what you do. accessibility.education.gov.uk/training #accessibility
accessibility.education.gov.uk
Training
Online training for learning about, and developing accessibility awareness and knowledge.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 14/02/2025
What does it take to do things well? The right people, leadership, care, culture, tools, support, resources. A failing in one or more (often more) results in poor user experiences, technical debt, excuses, and waste of time and money. Pisses me off when I see it happening when it doesn’t have to.
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Reposted by Andy Jones 🏳️‍🌈
Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 11/02/2025
Valuable time with DfE's @andyjones.bsky.social, @kerry1yons.bsky.social & @debblanch44.bsky.social today, seeing their great work filling gaps in Service Transformation standards, looking at how GDS might do this but whole-public-sector. #govdesign #govdigital
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Jo Carter @jocarter.bsky.social · 31/01/2025
Considering a career in Service Design and want to skill up? Maybe you're already in a service design role and want to gain confidence? Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks. www.weareserviceworks.com/blog/become-...
weareserviceworks.com
How to become an accredited service designer in the UK
In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 31/01/2025
We're hiring 4 Senior service designer roles (G7) £56,353 (National) £60,373 (London) With additional capability-based pay allowance of up to £19,400 Apply before 11:55 pm on Thursday 13th February 2025 Read the advert for locations. www.civilservicejobs.service.gov.uk/csr/index.cg...
civilservicejobs.service.gov.uk
Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/01/2025
I could say something about these specific bullets….
Haggle over precise wordings of communications, minutes, resolutions.”
“‘Misunderstand’ orders. Ask endless questions or engage in long correspondence about such orders. Quibble over them when you can.”
“In making work assignments, always sign out the unimportant jobs first. See that the important jobs are assigned to inefficient workers of poor machines.”
“To lower morale and with it, production, be pleasant to inefficient workers; give them undeserved promotions. Discriminate against efficient workers; complain unjustly about their work.”
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 25/01/2025
EE’s web and app user exp is atrocious, it’s slow, buggy, and often just get this when trying to do the simplest of things like view a bill. This isn’t even a new thing, for years it’s been crap.
EE website showing a message saying the service isn’t working right now.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/12/2024
Want to eat better in 2025? Here’s a night Gousto link for you Here’s my link to try Gousto! Use it to get 65% off your first box, PLUS 25% off all other boxes in your first two months. gousto.co.uk/raf?promo_co...
gousto.co.uk
Gousto
Get 65% off your first box plus 25% off other boxes in your first two months
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/12/2024
Great post from Rob in the Vulnerable Children and Families team about the power of design histories. They aren’t just for working in the open, but help tell the story of changes to a product or service over time, and that all important, “why”. dfedigital.blog.gov.uk/2024/12/04/m...
dfedigital.blog.gov.uk
Making the most of design histories
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking through design histories.  Design...
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 07/12/2024
Same. …. a "frustration, a genuine annoyance" according to another source, about how hard it seems to be to get things done. www.bbc.co.uk/news/article...
bbc.co.uk
Laura Kuenssberg: No more Mr Nice Guy for Keir Starmer
The prime minister set out his
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 03/12/2024
Fancy coming to work in DfE as Lead Service Designer (G6) with capability-based pay allowance? Apply before 15th December (Salary £68,623 and up to additional £20,750 CBP allowance) Locations: Coventry, Manchester, Darlington, Sheffield. www.civilservicejobs.service.gov.uk/csr/index.cg...
civilservicejobs.service.gov.uk
Lead Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
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Reposted by Andy Jones 🏳️‍🌈
Jeni Tennison @jenitennison.com · 28/11/2024
Hearing about a public body that's just bought Microsoft Copilot licenses – because a senior leader thinks everyone should be using AI! – and told their staff to tell them what they could be used for. No policies, no training, no method of assessment about impact or for learning about what works.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/11/2024
Getting back into Weeknotes again weeknot.es/weeknotes-69...
weeknot.es
Weeknotes
18th to 29th November 2024
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Reposted by Andy Jones 🏳️‍🌈
Kerry Lyons @kerry1yons.bsky.social · 28/11/2024
I'm part of a group of content designers across DfE services and GOV.UK content that are drafting a plain language standard. We've based this on need and xgov conversations. Today we shared with our community. Feeling invigorated for the next stage #standards #servicestandards
Screenshot of a lucid board of a heading stating Draft DfE plain language standard with several post it notes with comments.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 21/11/2024
When you get asked this kind of question in a work survey... Do you feel Copilot has had a meaningful impact on your wellbeing?
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 18/11/2024
Lots of new people following me from the twitter / x-odus. What do followers want to see from me?
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 18/10/2024
As we're recruiting for 5 senior service designers in DfE, I've had a lot of people ask about the roles and what it's like here. I can't answer everyone, so I've written about what service design in DfE is, the kind of things we are working on, and our plans. www.linkedin.com/posts/andyjo...
linkedin.com
Andy Jones on LinkedIn: Service Design in the Department for Education
As we're recruiting for 5 senior service designers, I've had a lot of people ask about the roles and what it's like. I can't answer or talk with everyone, so…
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 15/10/2024
5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology £56,353 (National) / £60,373 (London) With up to an allowance of up to £19,400 capability-based pay. See advert for more information. Closes 30th October 2024 www.civilservicejobs.service.gov.uk/csr/index.cg...
civilservicejobs.service.gov.uk
Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
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Reposted by Andy Jones 🏳️‍🌈
Janet Hughes @janethughes.bsky.social · 06/10/2024
16. Not ‘just’ UCD. Let’s reset our ambition on putting users and careful design at the heart of all the things. Co-design and delivery, proper meaningful engagement, social research, policy not just digital iteration, a mature / grown up relationship with stakeholders...
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 26/09/2024
First 3 service designer roles are now live. These are SEO grade. There will be G7 (senior) roles coming out next week. www.civilservicejobs.service.gov.uk/csr/index.cg...
civilservicejobs.service.gov.uk
Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 21/09/2024
Bluesky now has over 10 million users, and I was #1,694,129!
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 26/08/2024
Run 10k today in 1h 2min - first “longer” distance since 2018. Getting closer to the Manchester Half Marathon in October and more confident in my time and pace. You can donate if you like, as I’m running for CRUK fundraise.cancerresearchuk.org/page/andyjon...
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 19/08/2024
Nice to see an influx of amazing people from across the design community joining here.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 18/07/2024
The EE app is possibly one of the worst examples of poor UX - it’s always flky and in my own experience, add to plan added a 12 month plan to a plan which was due to end because of the wrong number being associated with the order meaning I have had an expired contract longer than necessary
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 27/06/2024
If you saw this online, for £28 would you expect something coffee table esque to turn up, something A4 sized, A5 or Postcard sized???
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 11/06/2024
This is why chatbots need to be banned. No use to anyone.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 05/06/2024
I’ve had a heavy cold for nearly 2 weeks now, I’m pretty tired, sinus-y and have a suspected perforated ear drum. I used to get them a lot as a kid, the whistling noises and tuning fork sounds, popping and cracking are unreal, I’d forgotten about that symptom.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/05/2024
When you ARE your user!! For context, we built this service to manage service assessments and allows assessors to volunteer to assess services. I’ve Just volunteered to assess a service through it.
A webpage which confirms I have submitted a request to volunteer to be an assessor for a service assessment
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 16/05/2024
This is why we talk about our work in the open, why we build the tools people need, why our code is open source, so others can repeat it for their own situation. Excellent work @martinjordan.com @digitalservice.bund.de
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 09/05/2024
Massive fire in Cannock this morning from 6:30 to just now This view from Solihull #cannockfire
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 08/05/2024
As someone who is also working through developing this in DfE - I am so here for this to learn and have a different viewpoint @katyarnie.bsky.social
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 01/05/2024
We published a blog about our work on assessments. dfedigital.blog.gov.uk/2024/05/01/m...
dfedigital.blog.gov.uk
Making the service assessment process easier and more consistent
News and updates from the Department for Education Digital, Data and Technology team
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 18/04/2024
The good weeks are the ones that fly by. This week has been awesome, good meet up with some service designers in Manchester after work on Tuesday, we’re on track with our service assessment service implementations great replies and support for a LinkedIn post on UCD getting back to basics.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 13/04/2024
I led an assessment this week and one thing that stood out was a comment from research that is key for anyone creating services. “Don’t make it obvious you have designed for a disability” Keep things simple Start with content Use progressive enhancement only if you need to Test with your users
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 03/04/2024
It’s like watching my intrusive thoughts in action www.instagram.com/reel/C5THEMd...
instagram.com
Henry Nelson-Case on Instagram:
191 likes, 4 comments - thatcorporatelawyer on April 3, 2024:
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 27/03/2024
I get this ad on insta all the time and every time I see it, I think, I wish they’d done the reg plate input the right length. (I know it’s total click bait and they are preying on people to think it’s a legit gov looking service etc etc etc, before anyone starts.)
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 24/03/2024
I’d have no friends left!! and also, deputy director? No thanks - my job is tough enough already.
A screenshot of an email subject which says, “Andy, apply now to Deputy Director, Digital. Change at Ofsted”
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 21/03/2024
Some great talks so far from HSBC and Skyscanner today at Naidex around accessibility
A slide showing a digital accessibility maturity modelA screenshot of a slide showing HSBC’s apprenticeship
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 20/03/2024
Anyone else feel like they are in a revolving door of perpetual shit??? I’m utterly disillusioned by so much at the moment.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 19/03/2024
If you want to see our book, manage, and assess a service (Service Assessment Service) in action Kerry Lyons and I doing a services week session at 1pm today (Tuesday 19th March) where we’re going through the end to end service. Get your invite: events.teams.microsoft.com/event/6d0ba5...
events.teams.microsoft.com
Microsoft Virtual Events Powered by Teams
Microsoft Virtual Events Powered by Teams
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 11/03/2024
We’ve kicked off a discovery focusing on problems around accessibility, (specifically in digital delivery) and the supporting and enabling processes, knowledge, training, assurance, governance - all that stuff. I’d love to hear people’s experiences, problems, wins and failures on this topic.
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 05/03/2024
If you have a sodastream or aarke carbonate, this swapover service is fantastic - C02 canister delivery. £39 every 3 months for 4 cylinders. Same cylinders as sodastream. That’s £10 per cyclinder rather than £22 for sodastream refills. I don’t get commission. co2you.co/products/gas...
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 28/02/2024
Services Week 2024 (18-22 March) is fast approaching you can see what's going on and more importantly, sign up to events through the agenda that's available in this blog. DfE Digital have 5 events alone in the week, from journey management to universal barriers and designing whole services.
linkedin.com
Andy Jones on LinkedIn: Showcase your work at Services Week 2024
Services Week 2024 (18-22 March) is fast approaching you can see what's going on and more importantly, sign up to events through the agenda that's available in…
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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 02/02/2024
Read about Services Week 2024
linkedin.com
Andy Jones on LinkedIn: Showcase your work at Services Week 2024
Really pleased that Services Week is here for 2024 (18 to 22 March) and to be involved in the planning of it. It's a fantastic opportunity to share across…
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