iiinova — where your digital self keeps evolving

Claire Reynolds @claireereynolds.bsky.social · 02/12/2024

Great piece by @kirstywrites.bsky.social. We covered this exact topic in our recent research into #AI in support #ServiceDelivery in UK charities. For more case studies, plus insights, tips and principles for using AI in service delivery see www.healthia.services/insight/ai-r...

healthia.services

Healthia - service design and digital change

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Claire Reynolds @claireereynolds.bsky.social · 29/11/2024

Not come across Rally Reads before, but as a book 🐛 I love the concept. @zoeamar.bsky.social has some great and varied recommendations in this one (covering AI, dance music, time management and hope).

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Claire Reynolds @claireereynolds.bsky.social · 28/11/2024

Great round-up of podcasts from @sophiedrouet.bsky.social for anyone working / interested in the user-centred design of charity and public sector services. Great to see Healthia's new podcast, Problems Worth Solving featured 🥳 #podcast #UserCentredDesign #ServiceDesign #Charity #PublicServices

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Claire Reynolds @claireereynolds.bsky.social · 26/11/2024

A new Problems Worth Solving #podcast is here 🎧 We talk to Rochelle Gold, Head of #UserResearch & #UserCentredDesign at NHS England about the challenge of making #digital services more human. Access this & past episodes 👉 www.healthia.services/insight/podc... #ServiceDesign #Healthcare #Podcast

healthia.services

Healthia - service design and digital change

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Reposted by Claire Reynolds

Leonora Merry @leonoramerry.bsky.social · 22/11/2024

I’ve added more health journalists to this list. Let me know if I’ve missed anyone (and ignore me on there - I can’t remove myself) go.bsky.app/C6xCi2q

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Reposted by Claire Reynolds

Katherine Wastell @kwastell.bsky.social · 21/11/2024

Why do so many strategic initiatives fail? Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.

Photo of a green post-it with a hand drawn sketch.

The sketch shows a horizontal arrow with the words ‘E2E experience’. Underneath is a vertical arrow with the words ‘E2E org design + op model’.

Photo of a green post-it with a hand drawn sketch.

The sketch shows 4 overlapping circles of different sizes. Inside the circles it says ‘Create an account’, ‘Order a card’, ‘Manage your finances’ and ‘Get financial advice’.

Photo of a green post-it with a hand drawn sketch.

The sketch shows a cluster of 4 circles, with arrows going round the outside. It says ‘E2E customer experience’.

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Reposted by Claire Reynolds

Madeleine Sugden @madlinsudn.bsky.social · 20/11/2024

Looking to find charities to follow? Start here - My starter pack 1 of the early adopters: go.bsky.app/UVMCfpi And now starter pack 2: go.bsky.app/7mP5Af9

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Claire Reynolds @claireereynolds.bsky.social · 20/11/2024

Loved being part of this research to help unlock the potential of #AI in third sector support service delivery. Read the report for inspiration, practical tips & resources www.healthia.services/insight/ai-r... #AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign #Healthcare

healthia.services

Healthia - service design and digital change

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Claire Reynolds @claireereynolds.bsky.social · 20/11/2024

I resisted BlueSky for a while - having already backed off from using Twitter/X, it was actually nice to have one fewer platform to check / post / comment on. But, I'm finding the rapid uptake absolutely fascinating, both in relation to the decline of X and BlueSky overtaking Threads in the US.

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Reposted by Claire Reynolds

Jay 🦋 @jay.bsky.team · 19/11/2024

Bluesky now has over 20M people!! 🎉 We've been adding over a million users per day for the last few days. To celebrate, here are 20 fun facts about Bluesky:

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Claire Reynolds @claireereynolds.bsky.social · 19/11/2024

👋🏻 I’m Claire, a consulting director at Healthia (formerly Mace & Menter). We deliver service co-design & digital innovation with charities & public services. I was previously an in-house charity digital & transformation lead. I’m Mum to Edie👇🏻, a book worm, mentor, swimmer & occasional runner.

A woman with short brown hair wearing a pink t-shirt smiles. A young blond girl wearing glasses and a white t-shirt, smiles whilst leaning against the woman. They are seated on plane seats.

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Reposted by Claire Reynolds

RNIB @rnib.bsky.social · 14/11/2024

New to @bsky.app? We’ve got some etiquette just for you! Turn on the little feature that reminds you to post alt text with your images. Alt text allows blind and partially sighted people to understand what's in your images using screen readers. Without alt text, it just says "image".

Screen shot of "Accessibility Settings" with two main categories: "Alt text" and "Media." Under Alt text, there are two toggle options labelled "Require alt text before posting," which is switched on. “Display larger alt text badges" Under Media, there’s an option labelled "Disable autoplay for videos and GIFs," which is switched on.

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