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Chris Oliver

@chrisoliver.co
53 followers 50 following 232 posts

Service designer interested in movies, TV, gaming, tech, and photography | Created Monster List of UX Books: colvr.co/uxbks | Portfolio: chrisoliver.co | Social: linksta.cc/@chrisoliver | he/him #ServiceDesign #UserResearch #CX #UX #design #accessibility

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Chris Oliver @chrisoliver.co · 28/09/2026
This is a long but very excellent read about how finding the root cause of a weird government rule (like foster parents must have recycling bins), which prevents relative caregivers from receiving financial support, and… 1/3 #GovDesign #PolicyDesign #co-design www.eatingpolicy.com/p/how-to-pee...
eatingpolicy.com
How to Peel a Banana
Riding the cascade of rigidity to the third horizon
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Per Axbom @axbom.com · 25/09/2026
New post/newsletter: Harms of the AI ​​ecosystem – infographic A visual aid for discussions and learnings about the impact of AI development on everything from individual to global to planetary wellbeing. #DigitalEthics #AIEthics axbom.com/aieco/
axbom.com
Harms of the AI ecosystem – infographic
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Rowenna. 2 ‘n’s. Ro-WEN-na. @missiggeek.bsky.social · 24/09/2026
I have a story about automation bias… Many years ago, I took a trip to St Lucia, which has a very small airport with only 2 baggage carousels. The carousel marked “1” was cordoned off and in pieces - obviously out of service. The one marked “2” was happily trundling around and around….
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Chappell Ellison @chappelltracker.bsky.social · 23/09/2026
I am so sorry
Screenshot of a message reading, “yeah, you could say I love RATS,” followed by the acronym spelled out vertically: “Retrievable, Architecture, Taxonomy, Semantics.”
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Lou Downe @loudowne.bsky.social · 22/09/2026
Bad Services is out internationally today! To celebrate I'm hosting two conversations on local time zones. I thought I'd give time for the book to get out there, and then discuss your reflections and questions on the themes in the book (1/1)
Person in a white shirt, bright green tie and socks sitting between two green chairs, holding a whiteboard that reads "BAD SERVICES" to convey a negative review of service.
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Chris Oliver @chrisoliver.co · 26/08/2026
“employees’ email accounts and Microsoft files included deeply sensitive personal and medical information shared with the airline as part of their employment and insurance agreements” #privacy #AI www.wired.com/story/spirit...
wired.com
Spirit Airlines Wants to Sell Its Data to Google. Former Flight Attendants Are Freaked Out | WIRED
“It never crossed my mind that they would be so bold as to sell our private data for AI,” says one former Spirit Airlines flight attendant.
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Cyd Harrell @cydharrell.bsky.social · 18/08/2026
I’m awfully excited that my team is releasing a new RFI with the SF County Clerk - we want to improve a number of aspects of marriage & vital records, an unshiny but essential government function If you’re nerdy enough that that’s intriguing, please hop over to LinkedIn for more lnkd.in/p/gwws5uAf
lnkd.in
SF RFI - County Clerk Modernization | Cyd Harrell
Very very excited about this RFI my team is releasing in partnership with the SF County Clerk!! In most US counties, there is an office that manages vital records (births & deaths), marriages, busines...
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Chris Oliver @chrisoliver.co · 15/08/2026
#LetterboxdFriday #LastFourWatched #FilmSky
Recent activity from Letterboxd. Posters for 4 movies: Hoppers (3 stars), Mother (4.5 stars), Spider-Man: Brand New Day (4 stars), The Drama (3.5 stars)
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Lou Downe @loudowne.bsky.social · 14/08/2026
At the Bad Services Corporation we have 15 principles of Bad Service Design We’re rolling out our training today over the next few months, principle by principle Take a seat, grab a pen+paper Principle #1: A bad service is hard to find good.services/writing/a-ba...
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Chris Oliver @chrisoliver.co · 13/08/2026
“you can’t collaborate with #AI in the same way you can’t collaborate with a bus.” “when we let a computer think for us, we put a gun to the head of civilization.” www.theguardian.com/books/ng-int...
theguardian.com
‘I hate what AI is doing to the minds and happiness of the young’: Katherine Rundell on the view from the classroom | Books | The Guardian
Education is at a crossroads, argues the author and academic. Should we embrace new technology in the name of efficiency, or is it time to fight back?
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Ron Bronson @ronbronson.com · 08/08/2026
In general the amount of steps to unsubscribe for things is the sort of thing I'd have tracked back when I used to post regular on twitter about hostile design patterns. All that dark patterns stuff and we basically lost the plot, hostile interaction architecture won. AI will supercharge it.
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Chris Oliver @chrisoliver.co · 05/08/2026
Findings from digital services retros with 100+ individuals and recommendations for better digital service teams in government #CivicTech #ServiceDesign #DesignSky fas.org/publication/...
fas.org
How to Build Better Digital Service Teams, Initiatives, and Results
The digital government field has an opportunity to build a more responsive and resilient government by pushing into new frontiers, with new tools, approaches, and even organizations that don’t exist y...
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Chris Oliver @chrisoliver.co · 30/07/2026
Colorado published a strategy to reset its Office of Information Technology, moving the state from a project-based operating model governed by time, scope, and budget to a product-based one governed by outcomes and customer value. 1/2 #CivicTech www.eatingpolicy.com/p/the-digita...
eatingpolicy.com
The Digital Service Was Never the Point
Colorado becomes first state to commit to the product model at scale
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Chris Oliver @chrisoliver.co · 29/07/2026
This is a wild read about the strange hell that is training AI models. #AI #GenAI www.wired.com/story/i-work...
wired.com
I Work in Hollywood. Everyone Who Used to Make TV Is Now Secretly Training AI | WIRED
For screenwriters like me—and job seekers all over—AI gig work is the new waiting tables. In eight months, I’ve done 20 of these soul-crushing contracts for five different platforms. It’s bad.
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Deadline @deadline.com · 25/07/2026
It was all knocks on Marvel at the 'Spaceballs: The New Ones' Panel at Comic-Con
bit.ly
'Spaceballs: The New One' Parodies Marvel Panels at Comic-Con
It was all knocks on Marvel at the 'Spaceballs: The New Ones' Panel at Comic-Con
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Chris Oliver @chrisoliver.co · 25/07/2026
Yet another reason not to work in Silicon Valley. It’s becoming increasingly common to use AI apps to record and transcribe every conversation and not always with consent. #AI #privacy www.wsj.com/lifestyle/wo...
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WeRateDogs @weratedogs.com · 22/07/2026
This is Chubbers. He is catching a wave. But more importantly, catching a vibe. 14/10 (IG: nataliepaigebentley)
a yellow lab smiles at us from the middle of a blue-green wave in the ocean. his front paws are mid-paddle. soft seafoam has formed on the beach. the lab is glad you're watching. he wanted you to see him having the time of his life.
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Chris Oliver @chrisoliver.co · 21/07/2026
Wildlife photographers are using generative AI to edit (or completely fabricate) photos of birds, which scientists warn could undermine the credibility of citizen science databases. #AI #genAI #photography #WildlifePhotography #BirdResearch #science petapixel.com/2026/07/20/s...
petapixel.com
Scientists Warn Wildlife Photographers’ AI-Enhanced Bird Photos Could Threaten Research | PetaPixel
'Wildlife photographers can be quite obsessed with getting a beautiful photo.'
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David Barnett @davidmbarnett.bsky.social · 21/07/2026
If anyone who uses Meta smartglasses thinks they look like anything other than this to the rest of us they need to give their head a wobble.
Vintage ad for X-Ray specs from the back of a comic
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Chappell Ellison @chappelltracker.bsky.social · 19/07/2026
Reminder to change your a/c filter after this awful air quality, even if you aren't due for a replacement for a while 🫠
Two HVAC air filters are standing side by side on a hardwood floor against a white wall. The filter on the left is clean, with bright white pleated material. The filter on the right is heavily used, with the pleats dark gray from accumulated dust and dirt. The side-by-side comparison highlights the amount of debris collected by the old filter and the difference between a new and dirty air filter.
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Chris Oliver @chrisoliver.co · 20/07/2026
“Research is not valuable only because it generates insights. It is valuable because it changes the people who participate in it.” Why Human-Led Research Still Matters in the Age of AI #UserResearch #DesignResearch #UX #design #ServiceDesign #HCD #DesignSky www.nngroup.com/articles/hum...
nngroup.com
Why Human-Led Research Still Matters in the Age of AI - NN/G
Even if AI matches researcher-output quality, human-led research will remain essential — the team learning from observing users can't be outsourced.
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Jacob Harris @jacobharr.is · 19/07/2026
From ludic.mataroa.blog/blog/ai-mani... Not surprising for anybody who knows about Goodhart’s Law
Others are being measured on their Al bills with "token leaderboards", where higher is better because I have evidently fallen into the pocket of Hell where the demons torment me by doing elaborate impressions of absolute fucking morons, so the people hired for their freakish ability to perform system optimisation do the obvious thing. They set the LLMs prompting themselves in a semi-plausible loop in case someone inspects the token consumption and then they watch Netflix. Not a single one has been caught, even when their own assessment of the output is that it isn't suitable for deployment.
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Kim Goodwin @kimgoodwin.bsky.social · 18/07/2026
A SaaS company that decides to 10x my subscription cost vastly overestimates their importance in my life.
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hilzoy @hilzoy.bsky.social · 14/07/2026
Don Moynihan. Really good. donmoynihan.substack.com/p/mamdani-in...
donmoynihan.substack.com
Mamdani invests in tech capacity to “solve real problems”
What PIT Crew says about how he is governing, and tech in government
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Chris Oliver @chrisoliver.co · 14/07/2026
NYC is #hiring #CivicTech roles.
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Andy Bell @bell.bz · 14/07/2026
new pervert alarm dropped
techcrunch.com
A new app alerts you if someone nearby is wearing smart glasses | TechCrunch
A hobbyist developer's new app, which can detect nearby smart glasses, comes amid resistance to always-on recording and listening devices that invade people's privacy.
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Andy Adams @flakphoto.news · 12/07/2026
My life in a nutshell 📸✨
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Chris Oliver @chrisoliver.co · 11/07/2026
👍
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Chris Oliver @chrisoliver.co · 07/07/2026
“Putting an early-career researcher on a low [research]-adoption product is not a development opportunity. It is a setup for burnout that leadership will eventually misread as a performance problem.” 1/2 #UserResearch #UX #design #DesignSky www.nngroup.com/articles/ras...
nngroup.com
Using RAS to Guide UX Research Resource Allocation and Strategy - NN/G
RAS helps managers allocate resources based on actual impact, shifting focus from outputs to outcomes and enabling data-driven UX strategies.
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Lou Downe @loudowne.bsky.social · 02/07/2026
WOW!!! Tuesday night was absolutely incredible at our London Launch Party We were completely packed out with standing room only, and it was hotter than the sun but what an amazing evening with such good vibes all round.
Pedestrians waiting outside a city storefront, one checking a phone, beside a bright green sign that reads "I fix bad services," suggesting a business offering customer-service or tech support fixes.Vendor at a purple-lit booth hands a green brochure to attendees across a counter, posters about service design hang above reading "Good services" and "I fix bad services," with a rotary phone and a small "Good Services" booklet on the table.Two people chat in front of a projected slide reading "Party!" while a third person checks a tablet nearby; a table with popcorn boxes, bottles and cups sits in the foreground against a brick-wall venue, suggesting a casual event or reception.Small live event in a brick-walled room: presenters stand by a microphone and keyboards while an audience watches a large neon-green slide titled "Thank yous!" listing contributors.
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Chris Oliver @chrisoliver.co · 02/07/2026
The Recommendation-Adoption Score for tracking the adoption of user research recommendations: www.nngroup.com/articles/rec... #UserResearch #UX #design #DesignSky
nngroup.com
The Recommendation-Adoption Score - NN/G
Use the RAS (Recommendation-Adoption Score) to track how much research value reaches your user.
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Out of Context Simpsons Treehouse of Horror 🎃 @ooccouchgags.bsky.social · 28/06/2026
Happy 100th birthday to Mel Brooks
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Tits McGee @scientits.bsky.social · 28/06/2026
‘Say yes and never do it’ Mel Brooks knew how to deal with the studios
You have some wonderful stories of basically getting away with stuff at the studios.

I’d learned one very simple trick: say yes. Simply say yes. Like Joseph E. Levine, on “The Producers,” said, “The curly-haired guy—he’s funny looking. Fire him.” He wanted me to fire Gene Wilder. And I said, “Yes, he’s gone. I’m firing him.” I never did. But he forgot. After the screening of “Blazing Saddles,” the head of Warner Bros. threw me into the manager’s office, gave me a legal pad and a pencil, and gave me maybe twenty notes. He would have changed “Blazing Saddles” from a daring, funny, crazy picture to a stultified, dull, dusty old Western. He said, “No farting.” I said, “It’s out.”That’s probably the most famous scene in the movie, the campfire scene.

I know. He said, “You can’t punch a horse.” I said, “You’ll never see it again.” I kept saying, “You’re absolutely right. It’s out!” Then, when he left, I crumpled up all his notes, and I tossed it in the wastepaper basket. And John Calley, who was running [production at] Warner Bros. at the time, said, “Good filing.” That was the end of it. You say yes, and you never do it.

That’s great advice for life.

It is. Don’t fight them. Don’t waste your time struggling with them and trying to make sense to them. They’ll never understand.
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Jeff Harris @nemalki.bsky.social · 28/06/2026
The craziest thing you need to know about Mel Brooks is that in 1974, he released two of the funniest and most iconic films of all time. Even wilder (no relation to Gene, who's in both flicks), Mel Brooks began shooting Young Frankenstein less than two weeks after Blazing Saddles opened.
Blazing Saddles, released February 7, 1974, by Warner Bros. Pictures.Young Frankenstein, released December 15, 1974, by 20th Century Fox Pictures.
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Dare Obasanjo @carnage4life.bsky.social · 28/06/2026
Ford has rehired hundreds of senior engineers after replacing them with AI backfired and has cost the company billions of dollars. AI adoption is blamed for Ford being the most recalled automaker in the U.S. with 51 recalls covering over 11 million vehicles in the first half of 2026 alone.
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Adrienne LaFrance @adriennelaf.bsky.social · 28/06/2026
Happy 100th birthday, Mel Brooks! I wrote about the GOAT: www.theatlantic.com/culture/2026...
theatlantic.com
Thank God for Mel Brooks
Happy 100th birthday to the funniest man who ever lived.
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The Guardian @theguardian.com · 28/06/2026
Still blazing after all these years: Mel Brooks at 100
theguardian.com
Still blazing after all these years: Mel Brooks at 100
The director of The Producers hits his century as a uniquely beloved entertainer who embodies his conviction that ‘comedy is the opposite of death’
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Lou Downe @loudowne.bsky.social · 24/06/2026
It’s HEREEEEE!! Bad Services ships tomorrow but here’s a sneak peak of the long awaited sequel to Good Services. good.services/writing/bad-services-has-landed
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Lou Downe @loudowne.bsky.social · 25/06/2026
Bad Services is out today and I'd like to take this opportunity to announce my unwavering support for services that don't work. So much so that I've launched a new sister company - The Bad Services Corporation Welcome to your Bad Services Corporation staff induction. badservicescorp.com
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Chris Oliver @chrisoliver.co · 24/06/2026
“We hope stakeholders will act. We hope they will prioritize the right things. We hope the evidence will be enough. But if you are relying on hope, you are setting yourself up to be fooled.” #UserResearch #DesignResearch #UXDesign #design #DesignSky www.nngroup.com/articles/res...
nngroup.com
Insights Aren’t Outcomes: Research Recommendation Breakage - NN/G
Research recommendations often fail to reach users. Without tracking adoption, teams rely on hope instead of evidence to confirm their work creates change.
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Chris Oliver @chrisoliver.co · 18/06/2026
This is way too accurate. Promo for Lou Downe's new book, Bad Services: www.youtube.com/watch?v=padh... #ServiceDesign #CustomerExperience #CXDesign #design
youtube.com
Bad Services, Phoneline
YouTube video by The School of Good Services
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Lou Downe @loudowne.bsky.social · 18/06/2026
We'll be seeing your for the Bad Services Corporation induction June 25th 2026 badservicescorp.com
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Jyoti Mishra @jyotimishra.bsky.social · 17/06/2026
Well, that was a fucking ride.
A cropped screenshot of an article section titled "Gary Larson cartoon incident" from a Tumblr page. The text describes a controversy involving a Far Side cartoon and Jane Goodall. 

_____________

Gary Larson cartoon incident

_____________

 In 1987 Gary Larson published a Far Side cartoon of two chimpanzees grooming, in which one discovers a blonde hair and says, "Conducting a little more 'research' with that Jane Goodall tramp?"[127] The Jane Goodall Institute called the cartoon an "atrocity" in a letter drafted by its lawyers to Larson and his syndicate. Goodall, who was in Africa at the time, later found the cartoon amusing.[128] 

She went on to name it her favourite depiction of herself in pop culture.[129] Larson offered profits from sales of a shirt featuring the cartoon to the Jane Goodall Institute.[130] 

Goodall wrote the preface to The Far Side Gallery 5, detailing her version of the controversy.[131] She praised Larson's creative ideas, which often compare and contrast the behaviour of humans and animals. 

In 1988 Larson visited Goodall's research facility in Tanzania.[128] While there, he was attacked by a chimpanzee named Frodo.[127][132]
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Sam Ladner @sladner.bsky.social · 03/06/2026
"You think you know what a bald eagle sounds like...but you've been LIED TO" lol
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Chris Oliver @chrisoliver.co · 28/05/2026
I’m in this, and I don’t like it.
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Mondo Mascots @mondomascots.bsky.social · 28/05/2026
Risonya the cat is the mascot for Resona Bank. He appears calm and intelligent, but he can be clumsy and surprisingly prone to tears. He tends to get absorbed in his own world and often finds himself alone. Thus, he is single and inexperienced in romance.
A white cat with a green jacket and tie stands in a bank.
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Per Axbom @axbom.com · 24/05/2026
If you are considering the Kagi search engine, there are aspects you should be aware of from an ethics perspective. Russian ties (Yandex) and support of Grok (yes, the Twitter LLM that promotes fascism): khevans.com/2025/08/21/k...
khevans.com
Ethics of Kagi
Spoiler: Kagi doesn’t seem very ethical
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Hypervisible @hypervisible.blacksky.app · 22/05/2026
It’s going great.
techcrunch.com
You can no longer Google the word 'disregard' | TechCrunch
After Google Search's AI update, the word "disregard" now effectively breaks the search interface.
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Chris Oliver @chrisoliver.co · 22/05/2026
I just backed @pluralistic.net.web.brid.gy 's new book "The Reverse Centaur's Guide to Life After AI" on Kickstarter. #AI www.kickstarter.com/projects/doc...
kickstarter.com
The Reverse Centaur's Guide to Life After AI
Disenshittifying the shitty future that the AI bros dream of, with a new DRM-free audiobook, ebook and hardcover!
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