iiinova — where your digital self keeps evolving

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Ethan Marcotte @ethanmarcotte.com · 02/07/2026

ah yes, tim berners-lee’s famous quote about the world-wide web, THIS IS FOR EVERYONE (WHO CAN SUCCESSFULLY TICK AN “ARE YOU HUMAN?” CHECKBOX)

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Anna Goss @annagoss.co · 23/06/2026

cutesy little musical introductions to corporate how-to videos can do one. I’m not a child needing entertainment, I just need to change someone’s line manager on the HR system

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Anna Goss @annagoss.co · 01/06/2026

just stuck Thursday’s date on a slide deck and thought, I know that date, that’s the date I saw the Pixies at Brixton Academy. a cool 22 years ago. humbled by time once again

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Rob Bowley @robbowley.net · 23/02/2026

Everything I've seen over the last ~20 agrees - the most high performing teams broadly following XP practices (if not in name, at least in practice)

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Anna Goss @annagoss.co · 10/02/2026

"We appointed FF Studio as our partners...This can’t-be-topped team wore their expertise lightly. They operated thoroughly inside the tent as we’d hoped...They delivered at pace, with high standards and most importantly, any problems were shared problems that we figured out together."

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sonia @soniaturcotte.bsky.social · 10/02/2026

Lizzie wrote a very pleasing account of my favourite project of last year with the V&A

medium.com

How to create an intranet

Or ‘How to help staff get stuff done’

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Anna Goss @annagoss.co · 29/01/2026

saw this image from Blue Lug in Tokyo and it just made my heart sing, aren't bikes and all the beautiful things people make for them such a thing of beauty

a Nitto front rack on a light green Brompton with a Kryptonite lock attached to it with a cream coloured voile strap

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Anna Goss @annagoss.co · 11/12/2025

another great piece from @amymcnichol.bsky.social's annual series. the cognitive load involved in becoming a queer parent is immense. www.ithoughtaboutthatalot.com/2025/becomin...

ithoughtaboutthatalot.com

In 2025, I thought a lot about becoming a queer parent – I thought a lot about that

A new anonymous essay published every day in December in the countdown to Christmas.

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Anna Goss @annagoss.co · 25/11/2025

I don't miss Sharepoint but I do miss being able to say "We're working with the V&A at the moment", thanks @soniaturcotte.bsky.social for writing up the work soniaturcotte.com/digital-gard...

soniaturcotte.com

Service design as a Sharepoint site - sonia turcotte

Freelance designer and researcher

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Anna Goss @annagoss.co · 12/11/2025

accidentally bounced civilservicepensions.co.uk offline the other week. back now. haven't updated it since 2018 but hopefully someone somewhere still finds it useful. (not financial advice etc etc)

civilservicepensions.co.uk

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Anna Goss @annagoss.co · 29/10/2025

best bit of the new Lily Allen record is her dropped Ts, 100% London energy

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Anna Goss @annagoss.co · 24/10/2025

Not sure what Martin Keown has to do with all this

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Anna Goss @annagoss.co · 22/10/2025

wrote down some stuff about closing FF Studio, what I was proud of and what I'd do differently if I did it again notes.annagoss.co/closing-ff/

notes.annagoss.co

Designing a design studio

Anna Goss, service designer

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Anna Goss @annagoss.co · 22/10/2025

wrote down some stuff about closing FF Studio, what I was proud of and what I'd do differently if I did it again notes.annagoss.co/closing-ff/

notes.annagoss.co

Designing a design studio

Anna Goss, service designer

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Anna Goss @annagoss.co · 19/08/2025

there was, I am sure, a blog post recently about modular content on GOV.UK. it isn't this post by Markland in 2020. but I cannot find it. does anyone remember where this post was? gds.blog.gov.uk/2020/11/05/n...

gds.blog.gov.uk

New approaches to GOV.UK content

We’re looking at new content models and strategies to support the ways in which GOV.UK is developing to meet changing user needs. Here’s an overview of our thinking and the work we’ve done so far.

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Anna Goss @annagoss.co · 13/08/2025

my dad's visiting and just got a phone call during which he gave whoever it was his email address. "at compuserve.com" tell me you're an internet early adopter without telling me you're an internet early adopter, go on!

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Anna Goss @annagoss.co · 06/08/2025

lovely work by @nickasbury.bsky.social - nearly a decade old but I only just came across it www.asburyandasbury.com/cambridge-un...

asburyandasbury.com

Cambridge University — Asbury & Asbury

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Anna Goss @annagoss.co · 05/08/2025

I got Claude Code to audit my Mac's folder / file structure (because it is a hot mess developed over 20 years). Turns out I hoard copies of Transport all over the place. You never know when you might need it!!

Screenshot of a Mac Terminal with feedback from Claude Code on the folder structure. It says:
Duplicate Content:
- Fonts: Same font files in Downloads AND Library/Fonts (complete duplication)
- Archives: Multiple archive folders with overlapping content
- GDS Transport fonts: Found in 3+ different locations

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Anna Goss @annagoss.co · 31/07/2025

I just really, really love my dog

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Jonty @fairless.xyz · 30/07/2025

Uncharacteristically professional post: I'm looking for experienced, freelancing designers & researchers for a swath of FTC roles my team is trying to fill. You'd be joining our Trusted Talent contracting network, with immediate roles in UX, Content, or Service design, and design research. 🧵 1/3

nilehq.com

Associates - Nile

We work on some of the most significant design and research challenges around. We're proud to be able to call on specialist expertise when we need it.

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Anna Goss @annagoss.co · 25/07/2025

No one's coming, it's up to us (to remember to pay our taxes)

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Anna Goss @annagoss.co · 25/07/2025

DING DING DING! I just remembered I've got to pay some tax to HMRC by 31 July. Have you also forgotten? Consider this a reminder!

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Anna Goss @annagoss.co · 24/07/2025

look dad we got two inbound links

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Anna Goss @annagoss.co · 18/07/2025

felt left out of the vibe coding chat didn't I notes.annagoss.co/2025-07-18/

notes.annagoss.co

Expertise in the vibe-coding era

Anna Goss, service designer

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Martin Price-Phillips @mpricephillips.bsky.social · 15/07/2025

£3,750 could get you several pedal cycles, two e-bikes or a cargo bike. Where’s the grant for them?

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Anna Goss @annagoss.co · 26/06/2025

is there a better book for very small children than Slinky Malinki? if so please let me know, if not I will just read Slinky seven times a day for the next three years (quite happily actually, but variety is nice innit)

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Richard J @preachypreach.bsky.social · 20/06/2025

As a case in point, a certain crowd-funding publisher that went bust recently owed nearly £360k to HMRC in PAYE it had withheld from peoples' payslips but hadn't actually, you know, paid across to HMRC - there are a *lot* of SMEs and this adds up, even disregarding the umbrella scams going round.

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Suzy Wrack @suzywrack.bsky.social · 24/05/2025

Kim Little is a European champion. My heart can’t cope.

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Anna Goss @annagoss.co · 23/05/2025

Absolute cliche to be a govdesigner commenting on the childcare service but...well I have 100 things to say about payments, basically

A screenshot of a GOV.UK page called 'Deposit money into your childcare account' with bank transfer details

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Anna Goss @annagoss.co · 23/05/2025

our poor pup is in dog hospital, it seems like she'll be fine but woweeeeeee the bill is currently one month's salary perhaps, fellow pet owners, take this as a cue to increase your pet insurance cover!

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Anna Goss @annagoss.co · 22/05/2025

quite fun to go back to the comments on early GDS blog posts. "I presume this means merging everything to a single mega-site...this doesn't seem to me to be a very sensible thing to do at all." "Well good luck with that. I hope you have some very good technical folk in amongst your web designers."

gds.blog.gov.uk

Towards a Single Government Domain

<span class="excerpt_part">...so Chris Chant has commissioned a project to test its feasibility. Chris has asked <strong>Tom Loosemore</strong>, formerly of the BBC’s web operation, to pull together t...

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Pavel @spavel.bsky.social · 20/05/2025

This is exactly what I mean when I say that it is impossible to reduce friction, only to move it around. The text-making-up machine dropped the friction of "research" to zero, but every single person downstream of that "research" who has to act upon it now shoulders a double workload.

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Clara Greo @claragt.bsky.social · 20/05/2025

Today is the last day for early bird tickets to Introduction to user-centred design in government training in June 🐥 Tickets for Advocating for UCD training are also available 🦚 Opportunity tickets are also available claragreo.com/training/ --- Illustration by Ayush Kumar on Unsplash

claragreo.com

Training

Designer, researcher and trainer

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Anna Goss @annagoss.co · 14/05/2025

Update on this: I’m in the pub

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Anna Goss @annagoss.co · 13/05/2025

the V&A's order an object service is live: www.vam.ac.uk/info/order-a... so you can get all up close and personal with pretty much anything in their archive 😍

vam.ac.uk

Order an Object · V&A

Book a free appointment to get close to objects of your choice from V&A's Collections nestled within the V&A's stores

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Anna Goss @annagoss.co · 08/05/2025

an email I just received from a charity I've supported for many years (my mum's best friend was a co-founder) "At ABCD Bethlehem, we’ve been working for over 40 years to improve the lives of children with disabilities across Palestine — regardless of faith, race, or gender."

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sonia @soniaturcotte.bsky.social · 07/05/2025

Yo I'm doing starting a new thing. Slow reading! Online! Animals! Open to anyone, with no prior reading or experience needed to join other than an interest in animals and reading with others. soniaturcotte.com/animali/

Animali: A slow reading group
An online reading group meeting on the first Tuesday of every month. It will be an informal space for collectively reading meaningful texts about animals.

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Clara Greo @claragt.bsky.social · 30/04/2025

I'm running a new in-person course! Introduction to User-centred Design (UCD) in Government 1 day, Brighton, 20 June £275/£350 Perfect for: 🌱 People new to user-centred research or design 🐝 Designers new to gov 🪻 Folks who want to work better with UCD people

tickettailor.com

Introduction to User-centred Design (UCD) in Government

1 day training course, Brighton, Friday 20 June £275/£350

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Anna Goss @annagoss.co · 07/05/2025

since the death of Twitter sometimes it's hard for the indie designers & researchers & trainers to get the word out about what they're doing, but if you sign up for updates from Clara & Ignacia you'll never miss a training course again!

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Anna Goss @annagoss.co · 25/04/2025

I still chuckle at this report cover sometimes. Grateful to work with a team who are confident enough to inject personality and wit into the work. What's the point otherwise? cc @soniaturcotte.bsky.social @rodm.bsky.social @eliotf.bsky.social

A report cover with a large image of a child playing tennis, beneath it says "Forms are temporary, class is permanent"

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Anna Goss @annagoss.co · 25/04/2025

can't wait to read Kevin Evers' book on the strategic genius of Taylor Swift, the CEO of one of the world's largest entertainment businesses on.ft.com/4lMl5w1

ft.com

Business books: what to read this month

Taylor Swift, the philosophy of AI, and imagining an anti-capitalist business school

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Louise Amoore @amoorelouise.bsky.social · 23/04/2025

There are those whose words we remember always and across time. For me, Judith Butler is one - their lectures resonating beyond a specific place and time. But then returning at other moments when politics shows just how horribly correct their analysis was.

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Anna Goss @annagoss.co · 22/04/2025

we've written up some work exploring what grants might look like if power between grantseeker:grantmaker got slightly reshuffled, and if the technology UK gov used to give out £46bn of grants was an enabler rather than a constraint. grab a brew, enjoy www.ff.studio/projects/gra...

ff.studio

FF Studio - Why public sector grantmaking needs better tools

FF Studio - Don’t take grants for granted: why public sector funding needs better tools

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Anna Goss @annagoss.co · 22/04/2025

also calling it now that I reckon the Filipino cardinal is gonna be the next pope

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Anna Goss @annagoss.co · 22/04/2025

absolute scoundrels at Miro, just learned they bill for the number of seats / licences you have even if you've deleted the users who were allocated to them. I bet they make hundreds of thousands of dollars a year with this deceptive pattern but does that make it right? IT DOES NOT

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