About 64% of people had difficulties with health service last year relating to communication about care

2 out of 3 people say they've had a problem with NHS admin in the past year. We explore the impact these experiences is having on public perceptions of the NHS and what could be done to make things be...

A survey found 20% of 1,622 patients questioned received a letter for an appointment after it was supposed to take place.

Survey for patient watchdog finds over half of those who made complaint were not satisfied with process or outcome

Everything you need to know about a profound change in the law

Almost two decades after the public lost their right to register permanently with an NHS dentist, our new research shows two-thirds believe this right exists. Find out more about our findings and call...