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Ross Ferg

@rossferg.bsky.social
239 followers 66 following 54 posts

Technology in the service of people. Director with Public Digital.

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Reposted by Ross Ferg
Martin Jordan @martinjordan.com · 11/08/2025
Delighted to see some of our work with open roadmaps listed on @rossferg.bsky.social’s growing reference page. We couldn’t be in better company. sites.google.com/view/public-...
Two links under a German flag emoji:

BMDS (Federal Ministry for Digital Affairs and State Modernization) - Service Standard

BMJV (Federal Ministry of Justice and Consumer Protection) - Rechtsinformationen des Bundes / Federal legal information
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Ross Ferg @rossferg.bsky.social · 31/03/2025
We've opened a ticket ballot for GovCamp Scotland 2025 www.govcamp.scot/tickets. Please register and spread the word 🏴󠁧󠁢󠁳󠁣󠁴󠁿
govcamp.scot
Tickets — GovCamp Scotland
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Reposted by Ross Ferg
Hugh Wallace @tumshie.me · 25/03/2025
🚨 Exciting news 🚨 If you’re in/around service delivery in the Scottish public or third sector, GovCamp Scotland is returning after more than a decade, taking place at Edinburgh Futures Institute on 19 June. Tix available from 31 March. See you there? www.govcamp.scot
Photograph of the Edinburgh Futures Institute on a sunny day.
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Ross Ferg @rossferg.bsky.social · 24/03/2025
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Very excited that GovCamp Scotland will be returning on 19 June at Edinburgh Futures Institute.   If you’re involved in the design and delivery of public services in Scotland, please join us to share stories, ideas and best practice. www.govcamp.scot
govcamp.scot
GovCamp Scotland
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Ross Ferg @rossferg.bsky.social · 21/01/2025
Hurrah! Roadmaps for the win in 'A blueprint for modern digital government' www.gov.uk/government/p...
gov.uk
A blueprint for modern digital government (HTML)
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Reposted by Ross Ferg
Dave Rogers @daverog.bsky.social · 10/01/2025
I've written this about trust between leaders and teams, and why there's often a trap you can fall into. Don't trust your team? Don't trust your leadership? Might be worth a read... public.digital/pd-insights/...
public.digital
The Trust Trap: How Leaders and Teams Can Rebuild Trustpublic digitalpublic digital
Struggling with trust issues at work? Learn how leaders and teams can escape the Trust Trap and rebuild trust for a healthier, more productive workplace culture.
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Ross Ferg @rossferg.bsky.social · 07/01/2025
Very excited to add the oneEdo Roadmap to www.publicbackroads.xyz, which is the first public roadmap from an African government for a digital service as far as I’m aware. Well done the team at Edo State’s Digital Governance and Data Management Agency!
publicbackroads.xyz
Public sector backlogs and roadmaps
This is a list of product and service backlogs and routemaps/roadmaps opened in the public domain by public sector organisations around the world. And some charities and community-interest organisati...
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Reposted by Ross Ferg
Heledd Quaeck @helivans.bsky.social · 19/12/2024
📣 Last blog post for 2024… it’s a biggie. Our journey so far with - and what we’ve learnt. This is prob the hardest blog post yet - as we tried to summarise our journey of testing, learning and forming our approach over the last few years! lnkd.in/dr_VUv-T
lnkd.in
LinkedIn
This link will take you to a page that’s not on LinkedIn
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Ross Ferg @rossferg.bsky.social · 18/12/2024
Tick tick tick tick tick open.spotify.com/prerelease/3...
open.spotify.com
Upcoming album · Colours Revisited
Adam F · Releases on Feb 21, 2025 · 10 Songs
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Reposted by Ross Ferg
Sarah Drummond @rufflemuffin.bsky.social · 13/12/2024
Resharing today, looking for LGBTQ+ young people (and allies) in Scotland/Edinburgh for a day of filming on 8th March 2025 for my doc Age range, 13 up to early 20s Don't need pro actors, but willing to try some scenes that recreate the past More info on the form docs.google.com/forms/d/e/1F...
Blurred out pink face with text that says Call for Scottish LGBTQ+ young people to take part in filming
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Ross Ferg @rossferg.bsky.social · 09/12/2024
Added GOV.UK Forms and Simpler.Grants.Gov as routemaps #20 and #21 to www.publicbackroads.xyz
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Ross Ferg @rossferg.bsky.social · 09/12/2024
'The Radical How' is now in a shiny open, html format. Literally living the 'test and learn' approach... public.digital/the-radical-...
public.digital
Public Digital | The Radical How in a nutshellpublic digitalpublic digital
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Ross Ferg @rossferg.bsky.social · 07/12/2024
Don't let the door hit you on the way out
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Ross Ferg @rossferg.bsky.social · 07/12/2024
Data so good, it's from the future dtechtive.com/topic/62
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Ross Ferg @rossferg.bsky.social · 04/12/2024
Through our work with Kyiv and Bloomberg Philanthropies, Public Digital looked at how governments are making services easier to access through their websites public.digital/pd-insights/...
public.digital
Finding services on government websites: progress, pain points and potentialpublic digitalpublic digital
Earlier this year Public Digital was invited to assist Bloomberg Philanthropies and the Government of Kyiv in making design decisions about web services for citizens and businesses.
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Ross Ferg @rossferg.bsky.social · 03/12/2024
There's a team in Edo State in Nigeria doing some class work to consolidate and transform citizen services under the banner of 'oneEdo'. It's early days for them and they're moving fast. The user research is a highlight. They have started a newsletter on LinkedIn www.linkedin.com/company/edo-...
linkedin.com
LinkedIn Login, Sign in | LinkedIn
Login to LinkedIn to keep in touch with people you know, share ideas, and build your career.
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Reposted by Ross Ferg
Ignacia Orellana @ignaciaorellana.bsky.social · 03/12/2024
Money talks: estimating the cost and value of service design. @ClaraGreo and I wrote an article about this for The Service Gazette. Let us know what you think :) medium.com/the-service-...
medium.com
Money talks
Estimating the cost and value of service design
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Ross Ferg @rossferg.bsky.social · 29/11/2024
And another! Been really looking forward to this one. It’s the routemap for GC Notify - www.publicbackroads.xyz. Nice one team! Thanks for sharing 🍁 La version française est en préparation.

 So. Who is going to be routemap number 20?
publicbackroads.xyz
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Ross Ferg @rossferg.bsky.social · 27/11/2024
Just updated www.publicbackroads.xyz with two new routemap examples which are close to my heart. Register of Interests from UK Parliament, ScotAccount from Scottish Government! Keep them coming folks!
publicbackroads.xyz
Public sector backlogs and roadmaps
This is a list of product and service backlogs and routemaps/roadmaps opened in the public domain by public sector organisations around the world. And some charities and community-interest organisati...
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Ross Ferg @rossferg.bsky.social · 26/11/2024
We need an updated, bolder ambition to accelerate service transformation in Scotland. #digitalscotland24 #ds24 was a good platform for that discussion of where digital comes in. Here are some ideas for the next Scottish Government digital strategy rossferg.medium.com/the-next-sco...
rossferg.medium.com
The next Scottish Government digital strategy
As a digital nation Scotland’s nae bad. But there’s more we can do. Here are some suggestions to consider for our next digital strategy.
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Ross Ferg @rossferg.bsky.social · 26/11/2024
Appreciated lived wisdom from @tumshie.bsky.social at DigitalScotland that no matter how limited your resources, you can still have a progressive digital agenda. Support good ppl, hold agile as a set of principles, prove you can deliver. It's a 'small, boring, impactful' strategy for transformation.
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Reposted by Ross Ferg
Benjamin Welby @bm.wel.by · 25/11/2024
Richard's ask at the weekend sparked a blog post from me: 'Visualising Government as a Platform'
bm.wel.by
Visualising Government as a Platform - bmwelby's blog
In Richard Pope’s essential book Platformland he pitches a new ‘anatomy of public services’ and uses helpful images to dismantle, reconstruct and develop for 2024 ideas that he was first part of putti...
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Ross Ferg @rossferg.bsky.social · 21/11/2024
Over at Cyfoeth Naturiol Cymru there’s some seriously good service delivery that deserves your attention. This post about creating and iterating a catch return form has it all - user needs, hypotheses, user feedback, data-based design, outcomes, cockles! naturalresources.wales/footer-links...
naturalresources.wales
Natural Resources Wales / Blog post: How we created then iterated a form so it better meets user needs and organisation goals
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Ross Ferg @rossferg.bsky.social · 30/10/2024
Government of Iceland has released a 'Benefits of digital processes' calculator. Results draw on very Island-specific data but a handy resource to inspire other jurisdictions. island.is/s/stafraent-...
island.is
Ávinningur af stafrænum ferlum | Stafrænt Ísland
Ísland.is er upplýsinga- og þjónustuveita opinberra aðila á Íslandi. Þar getur fólk og fyrirtæki fengið upplýsingar og notið margvíslegrar þjónustu hjá opinberum aðilum á einum stað í gegnum eina gátt...
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Reposted by Ross Ferg
Chris Fleming @e17chrisfleming.bsky.social · 23/10/2024
Patient records and the NHS App are in the news again. Me and @mattstibbs.bsky.social wrote down some thoughts. TLDR: the perfect architectural approach won’t solve for fundamental environmental challenges that need addressing. public.digital/pd-insights/...
public.digital
Patient records and the NHS Apppublic digitalpublic digital
Technical, design, commercial and policy challenges with putting medical records in the hands of NHS patients
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Ross Ferg @rossferg.bsky.social · 23/10/2024
Search 'give me an example of a public service that consistently puts effort into continuous improvement, to meet user needs, using prototyping, data and working in the open' insidegovuk.blog.gov.uk/2024/10/23/a...
insidegovuk.blog.gov.uk
A new search engine for GOV.UK
We’ve launched a new site search engine for GOV.UK. Read about how it’s making it easier for users to find what they need.
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Ross Ferg @rossferg.bsky.social · 21/10/2024
I was part of a group convened by Scottish Government, NHS Scotland and The Data Lab to create a draft strategy for Public Sector Data in Scotland. The results of the group’s work has been released with a call for feedback and builds on this first iteration community.thedatalab.com/news/2187703
community.thedatalab.com
A Vision For Public Sector Data in Scotland
Public sector data is a vital component in making sure that services for the people of Scotland are delivered efficiently and effectively. Despite a growing awareness of the power of data, feedback fr...
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Ross Ferg @rossferg.bsky.social · 17/10/2024
Roads are set, routes are discovered — making the case for product and service routemaps. Where we're going, we don't need road[maps]. 'Routemap' better represents the direction of product and service delivery. rossferg.medium.com/making-the-c...
rossferg.medium.com
Roads are set, routes are discovered — making the case for product and service routemaps
Language evolves with industry practices and experiences. Let’s shift from fixed roadmaps to flexible routemaps.
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Reposted by Ross Ferg
Public Digital @publicdigital.bsky.social · 03/10/2024
Welcome to @egawen.bsky.social our new Managing Director public.digital/pd-insights/...
public.digital
Announcing Emma Gawen as our new Managing Directorpublic digitalpublic digital
Emma’s career has been focused on helping organisations transform from the UK and New Zealand governments to product management at Xero.
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Ross Ferg @rossferg.bsky.social · 03/10/2024
Is this a test, RCMP?
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Ross Ferg @rossferg.bsky.social · 01/10/2024
Latest public roadmap additions to publicbackroads.xyz from NHS App and Lasting Power of Attorney in Ministry of Justice in the UK
publicbackroads.xyz
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Ross Ferg @rossferg.bsky.social · 27/09/2024
Really valuable delivery and capability building going on right now in UK Parliament. Fantastic to see this work out in the open. More! pds.blog.parliament.uk/2024/09/26/f...
pds.blog.parliament.uk
From programme to directorate: sustaining digital and data transformation in Parliament
Behind the centuries-old buildings, ceremony and tradition, our Parliament is a modern workplace. In recent years our work to transform digital and data in Parliament has propelled us forward in this ...
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Ross Ferg @rossferg.bsky.social · 25/09/2024
Insights from the First Year of FileYourStateTaxes - including user feedback and iterations codeforamerica.org/news/insight... :us:
codeforamerica.org
Insights from the First Year of FileYourStateTaxes — Code for America
What we’ve learned about how to help taxpayers feel confident and safe while completing their taxes
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Ross Ferg @rossferg.bsky.social · 25/09/2024
An attempt at a new/updated holistic, outcome-based definition of a service from CDDO, in a post citing how Defra defines a service, and inviting feedback on the proposal services.blog.gov.uk/2024/09/25/h...
services.blog.gov.uk
How government defines a service
A blog for people who are transforming services across the public sector
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Ross Ferg @rossferg.bsky.social · 09/09/2024
New additions to publicbackroads.xyz from Canada, UK and Italy since calling for contributions! Thanks! Keep 'em coming.
publicbackroads.xyz
Public sector backlogs and roadmaps
This is a list of product and service backlogs and roadmaps opened in the public domain by public sector organisations around the world. And some charities and community-interest organisations at the...
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Reposted by Ross Ferg
steve @visitmy.website · 18/07/2024
Post from @rossferg.bsky.social reminded me that one of my jobs this week was to update our roadmap. Done! It also links through to a live, regularly updated backlog of data standards we’re working on to increase the breadth and value of data on the platform. www.planning.data.gov.uk/about/roadmap
planning.data.gov.uk
Roadmap
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Reposted by Ross Ferg
James Higgott @jiggott.bsky.social · 18/07/2024
I just remembered that I wrote this last year on the process we used to create the new-look NHS.UK roadmap. Might be helpful for other public sector orgs looking to create a roadmap that covers multiple product teams: jiggott.medium.com/creating-the...
jiggott.medium.com
Creating the NHS website roadmap — a case study
We just published a new roadmap for the NHS website. Find out how we created it.
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Ross Ferg @rossferg.bsky.social · 17/07/2024
This is a call to make the public sector roadmaps and backlogs open public.digital/pd-insights/...
public.digital
Filling in the gaps - The case for public backlogs, roadmapspublic digitalpublic digital
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Ross Ferg @rossferg.bsky.social · 08/12/2023
GOV.UK practising what they preach with changes and improvements to the site's published proposition insidegovuk.blog.gov.uk/2023/12/08/c... The new one www.gov.uk/guidance/req..., and the old one for comparison webarchive.nationalarchives.gov.uk/ukgwa/202304...
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Ross Ferg @rossferg.bsky.social · 08/12/2023
Digital Service Network / Beeck Centre database of executive orders to do better digital in US states www.digitalservicenetwork.org/policyscan-eo
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Ross Ferg @rossferg.bsky.social · 07/11/2023
Loving these radical-not-radical proposals for making the public service in Canada the best it can be (with lots of applicability to other jurisdictions besides) from Yukon's Sean Boots sboots.ca/2023/11/06/t...
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Ross Ferg @rossferg.bsky.social · 06/11/2023
Looking forward to FormFest 2023 this week hopin.com/events/formf.... A lovely thing that could come from all the great work we'll see on making forms inclusive, accessible and hassle-free, is agreement from the teams to contribute toward some form of forms [digital] public good or infrastructure.
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Ross Ferg @rossferg.bsky.social · 31/10/2023
Startegies. They make total sense. Plans for how to set off toward a long term ambition. Begin with a startegy, learn as you go, work up to a proper, confident strategy. See? Startegies are totally a thing and not just a cover for someone who consistently mistypes the other word. Good to be here.
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