iiinova — where your digital self keeps evolving

ILI’s existing research will continue at Knology, as will three senior researchers: Dr. Elysa Corin, Dr. Debbie Siegel, and Dr. Monae Verbeke.

100

knology.org @knology.org · 23/09/2026

(1) To what extent does Glaze yield the effects observed from art therapy? (2) To what extent does Glaze yield better outcomes than non-digital art therapy programs? (3) To what extent can the above findings be attributed to specific design optimizations of the Glaze app itself?

A drawing of a painter's easel, with the words "Assessing the Effectiveness of the Glaze App in Therapeutic Contexts" written on top. The easel lists 3 questions:

1. To what extent does Glaze yield the effects observed from art therapy?

2. To what extent does Glaze yield better outcomes (in terms of motivation and mental / physical health) than physical (i.e., non-digital) are therapy and "art on prescription" programs?

3. To what extent can the above findings be attributed to specific design optimizations of the Glaze app itself (instead of the "lower entry cost" of using digital art platforms)?

110

knology.org @knology.org · 15/09/2026

“Our work has never been more important than it is now.” Powered by that simple refrain, in 2025, we fought harder. By strengthening our resolve and our partnerships, we discovered new and better ways to help organizations address critical problems, maximize their impacts, and build new capacities.

An image of a puzzle consisting of 4 pieces. On the top left, a green puzzle piece with the word "Knology" written on it is is being fitted into the 3 other pieces. These other pieces also have accompanying text. On the top right, a blue colored piece reads "Maximizing Impacts: Filling gaps in children's learning; Reducing barriers to access." On the bottom right, a purple piece reads "Building Capacities: Building programs with system-impacted people and communities; Improving support for bereaved children and families." And on the bottom left, an orange piece reads "Solving Problems: Strategies and practices for improving organizational trust; Steps to building more equitable communities."

100

knology.org @knology.org · 08/09/2026

(1) Focus on building strong relationships with a child's full caregiving network (2) Create engaging and varied learning materials that can be easily adapted (3) Balance educational content with personal experiences (4) Account for social learning and human interaction in addition to STEM learning

110

knology.org @knology.org · 25/08/2026

And then, get in with us! Through collaboration, we can offer supportive, evidence-backed guidance that helps you maximize your impact and advance your mission. #NonProfits #CriticalFriendship #SocialChange #OrganizationalChange #DecisionMaking #RiskManagement

000

knology.org @knology.org · 18/08/2026

1) Thinking Money for Kids – a program created by @amlibraryassoc.bsky.social and the FINRA Foundation. 2) RiSC – a climate empowerment initiative launched by @nationalwildlife.bsky.social. 3) Discover SCIENCE w/ Dr. Bear – a STEM program facilitated by @childrensnational.bsky.social.

An image displaying the logos for three projects Knology has participated in, with the title "Centering Children's Voices in Program Evaluation." The three projects are: (1) Thinking Money for Kids; (2) The Resilient Schools Consortium; (3) Science Journeys. The text below these 3 logos reads: "How do we ensure program findings truly reflect what kids are thinking and feeling? By embedding evaluation directly into the program experience. We've seen the impact of this approach firsthand through our work with Thinking Money for Kids, The Resilient Schools Consortium, and Discover SCIENCE with Dr. Bear."

100

knology.org @knology.org · 11/08/2026

In a recent study, we used an innovative technique to get at them: co-listening. Working with our partners at @wnyc.org, we asked pairs of Radiolab listeners to record themselves while listening and reacting to an episode of this award-winning show.

An image of a group of people sitting in chairs and talking while listening to a radio located on the floor. The image is captioned "Co-Listening Sessions: An Innovative Approach to Understanding Podcast Listening Experiences."

110

knology.org @knology.org · 04/08/2026

➡️ Reducing the data collection burden on program participants ➡️ Gathering real-time data that speaks to participants' “in-the-moment” thoughts and feelings ➡️ Giving participants a chance to reflect on how they’re growing and changing

An image titled "The Power of Video Journaling in Program Evaluation." The image features a video recorder spooling out a reel of film connected to a book called "Data," which a person is holding open. The image is accompanied by 3 text boxes. These boxes read as follows: (1) Reflection -- Giving participants a chance to reflect on how they're growing and changing; (2) Immediacy -- Gathering real-time data that speaks to participants' 'in the moment' thoughts and feelings; (3) Efficiency -- Reducing the data collection burden on program participants.

110

knology.org @knology.org · 04/08/2026

101

knology.org @knology.org · 30/06/2026

1) Discover previously unknown accessibility barriers 2) Carve out new accessibility pathways 3) Identify members of underserved communities 4) Establish accessibility processes and priorities 5) Open the door to patron-driven programming approaches

An image depicting a group of older adults sitting at a table playing dominoes. The image is titled "How Community Conversations Help Libraries Improve Programs for Older Adults," and contains 5 text blocks:
1) Structuring - Establish accessibility processes and priorities
2) Connecting - Identify members of underserved communities
3) Pioneering - Carve out new accessibility pathways
4) Uncovering - Discover previously unknown accessibility barriers
5) Empowering - Open the door to patron-driven programming approaches

100

knology.org @knology.org · 02/06/2026

✴️ Transparency: The data LLMs train on is not always clear, and there's no way to know why responses to the same prompt may differ. ✴️ Benevolence: LLMs tend to agree with and flatter users, which means they can act more like an enabler then someone who genuinely has our best interests at heart.

A graphic titled "Is AI a Trustworthy Research Partner?" At the center of the graphic, a robot points its hands at 4 different text blocks, which are titled "Transparency," "Reliability," "Competence," and "Benevolence." The text for each block reads as follows:

Transparency: The source data LLMs train on is not always clear, and there is no way to know why responses to the same prompt may differ.

Competence: LLMs do not check facts by default, and researchers now believe that hallucinations are inevitable.

Reliability: Due to the complexity of statistical models, LLMs may give different responses to the exact same prompt.

Benevolence: LLMs tend to agree with and flatter users, which means they can act more like an enabler then someone who genuinely has our best interests at heart.

100

knology.org @knology.org · 04/05/2026

To read more about the library is using technology to further its goal of access for all, click the link below! www.ala.org/tools/librar... #AssistiveTechnologies #AccessibleLibraries #DisabilityInclusion #HearingLoops #LibrariesTransformingCommunities #SmallAndRuralLibraries #AccessForAll

A compilation of photos demonstrating how the North Lake County Public Library in Polston, MT is using assistive technologies to promote access for all patrons. The title of the image is called "Improving Accessibility Through Assistive Technologies," and it features 3 photos. In the top left, there is a photo of a collection of sensory-friendly items (including fidget spinners) the library makes available for general use. The photo on the bottom left shows the control panel for the library's hearing loop, which allows anyone with a hearing aid to easily hear speakers and participate in conversations at the library. On the right is a photo of the library's Lucynt projector, which includes over 160 games for people with dementia.

000

knology.org @knology.org · 23/03/2026

(1) Making their spaces and services more accessible to people with disabilities (2) Improving attitudes toward disability (3) Building internal momentum (4) Becoming community leaders

A graphic entitled "First-Time LTC Grantee Accomplishments." The graphic is split into 4 sections, each which includes text and an accompanying image. These are as follows:

1) More Accessible Spaces and Services -- An image of 2 people holding up a model of planet Earth, one of whom is using a mobility cane.

2) More Positive Attitudes Toward Disability -- An image of 2 people celebrating, one of whom is using a wheelchair.

3) Strong Sense of Positive Momentum -- An image of a person running with a prosthetic leg.

4) Becoming Community Leaders -- An image of a person standing at a table talking while 2 other people sit around them.

101

knology.org @knology.org · 06/03/2026

Evaluation is a form of community building. Our latest newsletter highlights 3 ways evaluators help organizations build community relationships: 1) Bringing community members to the table 2) Broadening the range of voices that contribute to a project 3) Promoting deeper organizational engagement

An image titled "Evaluation as a Path to Community Building," that includes 3 separate pictures, each with the text. A picture on the left side of the image reads, "Bringing Community Members to the Table," and displays 4 individuals sitting around a table. The center picture is called "Broadening the Range of Voices that Contribute to a Project," and features individuals sharing thoughts and comments through text messages, social media engagement, and conversation. The picture on the right is called "Promoting Deeper Organizational Engagement," and shows 4 people sitting in chairs while conversing.

111

knology.org @knology.org · 06/02/2026

So happy to be working w/ @amlibraryassoc.bsky.social on the Aging Together project -- a nationwide evaluation of library programming for older adults. The project is supported by The John A. Hartford Foundation, and includes a team of 29 advisors. Click below for more: www.ala.org/news/2026/01...

0124

knology.org @knology.org · 04/11/2025

For two examples of what makes these beneficial, see the lit reviews we recently conducted through projects w/ partners at Children’s National Hospital and @amlibraryassoc.bsky.social. knology.org/article/hosp... knology.org/article/coun... #LitReviews #Libraries #InformalLearning #SocialScience

A graphic that reads "The Benefits of Conducting Literature Reviews," with a photograph of stacked books on the left. Next to the books, 5 bullet points read:

1) Minimizing the need to start from scratch
2) Getting a better sense of what "success" looks like
3) Understanding what may constrain or support progress toward desired outcomes
4) Learning what has and hasn't worked in the past
5) Establishing strategies for measuring impact

000

knology.org @knology.org · 31/10/2025

To ground the initiative in research, we’ve been reviewing the bereavement literature and conducting case studies with select children’s museums. See our latest newsletter for our key findings: mailchi.mp/knology/soci... #bereavement #childrensgriefawarenessmonth #compassionatecommunities #grief

010

knology.org @knology.org · 23/10/2025

All of these questions came up during a recent webinar we hosted on organizational trust. Click below for our responses, which offer research-backed guidance on ways to build organizational trust in the 21st century workplace. knology.org/article/prac... #Trust #Trustworthiness #OrganizationalTrust

An image of two yellow cranes holding up the letters of the word "Trust," accompanied by a title that reads: "Building Cultures of Trust in 21st Century Organizations."

010

knology.org @knology.org · 17/10/2025

To see how they’re putting “Nothing About Us Without Us” to practice, check out our case study of the library, which is part of our ongoing evaluation of @amlibraryassoc.bsky.social's #LibrariesTransformingCommunities initiative. www.ala.org/tools/librar... #NothingAboutUsWithoutUs ##Accessibility

A photography of children participating in a music program led by the Jarrell Community Library and Resource Center.

0101

knology.org @knology.org · 08/10/2025

For practical tips and guidance, check out what we’re uncovering through our evaluation and research. knology.org/article/enha... #NothingAboutUsWithoutUs #Accessibility #DisabilityInclusion #Disabilities #SmallAndRural #Libraries #RuralLibraries #SmallLibraries #LibrariesTransformingCommunities

A photo of two people walking through a library, accompanied by the title "Accessibility Lessons from Small and Rural Libraries." Beneath this text, there is some text that reads: "Check out our landing page for: Case Studies; Resource Guides & Reviews; Blog Posts; Peer-Reviewed Publications."

000

knology.org @knology.org · 29/09/2025

For examples of how we conduct partner-centered evaluations, click the link below! knology.org/article/doin... #Evaluation #EvaluationApproaches #EvaluationGoals #OrganizationalLearning #CriticalFriends #ResearchPracticePartnerships #Trust

An image comparing donor-centered and partner-centered evaluation approaches.

The column on the left reads "examples of donor-centered questions," and includes 3 questions: (1) How many students were recruited into the program?; (2) How many students completed the program?: (3) How much did test scores improve by?

The column on the right reads "examples of partner-centered questions," and includes 3 questions: (1) Which kinds of recruitment strategies were most and least effective?; (2) Why did some students disengage midway through the program?; (3) What conditions helped students feel safe enough to take academic risks?

000

knology.org @knology.org · 23/09/2025

Last week, Knology's founding president and CEO Dr. John Fraser was honored with the Devra Kleiman Scientific Advancement Award -- one of the Association of Zoos and Aquariums' highest recognitions! Congrats Johnny! We couldn't be prouder!

Photos of Dr. John Fraser being presented the Association of Zoos & Aquariums' (AZA) "Devra Kleiman Scientific Advancement Award" at the 2025 AZA annual conference.

130

knology.org @knology.org · 15/08/2025

To get past this tendency, we need to actively look for ways to see people in all of their complexity. Ask yourself:

100

knology.org @knology.org · 01/08/2025

In our latest newsletter, we highlight some of the ways organizational self-reflection has been beneficial for us – sharing insights from our annual staff retreat. Check it out at the link below: bit.ly/3IXyMt2 #OrganizationalLearning #OrganizationalSelfReflection #SocialScience

100

knology.org @knology.org · 07/07/2025

In a presentation with our colleagues at Thanksgiving Point during this year’s Association of Children's Museums conference, we shared a theory of change for Museums for All, a nationwide initiative aimed at making museums and other cultural institutions more affordable.

An image of Knology's proposed theory of change for the Museums for All program. The figure consists of 5 interlocking boxes. On the left, 2 boxes called "Being Inviting" and "Being Welcoming" show the kinds of implementation practices likely to promote achievement of participating institutions' goals. A single box in the middle of the figure called "Achieving M4All Goals" is linked to 2 other boxes on the right. Called "Cultivating Partners & Funders" and "Improving Trust Perceptions," these rightmost boxes show the broader impacts that flow from achieving an institution's goals through the program. A block of text to the right of figure explains how the different parts of the theory of change fit together in a cyclical fashion.

100

knology.org @knology.org · 23/06/2025

There's still time to register for this Wednesday's free webinar on "Building Cultures of Trust in 21st Century Organizations." Sign up at the link below to join us for a conversation on ways to build, maintain, and restore trust in a variety of organizational settings. mailchi.mp/knology/june...

020

knology.org @knology.org · 18/06/2025

Only 1 week until our webinar on “Building Cultures of Trust in 21st Century Organizations”!

An image in which two yellow cranes are lifting letters from the word "TRUST" into the sky. At the top of the image, a question reads "How do you build trust as an organization?" Text in the bottom right reads: "Share ideas and get answers at our upcoming webinar on Wed., June 25th from 12-1pm EDT."

100

knology.org @knology.org · 10/06/2025

What issues does your organization struggle with in terms of trust?

100

knology.org @knology.org · 02/06/2025

Join us on Wednesday, June 25 from 12-1pm EDT for a webinar called “Building Cultures of Trust in 21st Century Organizations”!

An image of the word "Trust" in which the letters "R" and "T" are being lifted up by two yellow cranes.

100

knology.org @knology.org · 27/05/2025

Join us on Wednesday, June 25 from 12-1pm EDT for a webinar called “Building Cultures of Trust in 21st Century Organizations”! To register and learn more, click the link below: mailchi.mp/knology/june...

An image of two yellow cranes lifting up the word "TRUST." The arms of the cranes are lifting up the "R" and "T" in TRUST.

000

knology.org @knology.org · 13/05/2025

In a new blog post, we explore perceptions of AI trustworthiness in #ComputerScience contexts. Our research suggests that in order to support #STEMeducation, AI tools need to demonstrate competence, reliability, sincerity, integrity, and benevolence. knology.org/article/buil...

A fountain graphic titled "Components of Trustworthy AI." The graphic highlights the different factors that impact perceptions of AI trustworthiness, which include competence, reliability, sincerity, integrity, and benevolence. Competence, reliability, and sincerity are linked to message accuracy, while sincerity, integrity, and benevolence are linked to message utility. Taken together, all of these things influence perceptions of message credibility.

100

knology.org @knology.org · 05/05/2025

Through public #programs, #libraries are building #trust within their #communities. Our #trustworthiness framework highlights specific components of trust library programs are aligned with. knology.org/article/libr...

A graphic consisting of 6 circles, with a title reading "Libraries build community trust through public programs that help people..." Each of the 6 circles includes some text completing this sentence: (1) "Care for the vulnerable"; (2) "Connect with their neighbors"; (3) "Reach their full potential": (4) "Get involved in civic life"; (5) "Have their voices heard"; (6) "Welcome newcomers."

100

knology.org @knology.org · 25/04/2025

Leader-staff trust can easily break down during discussion of contentious issues. In a new study, we offer suggestions for maintaining trust when these discussions enter the workplace. knology.org/article/when...

An image that consists of 3 boxes, titled "When working through contentious issues, build trust through..." The first box is called "Sincerity," and reads: "Engage staff in open discussion and dialogue." The second is called "Integrity," and reads "Promote co-ownership of the pros and cons of different actions." The third is called "Benevolence," and reads "Demonstrate good intentions at the moment contention arises."

100

knology.org @knology.org · 16/04/2025

Maintaining leader-staff #trust is a key component of organizational success for #nonprofits. In new research, we share three key strategies for fostering staff trust. knology.org/article/buil...

A graphic that highlights 3 key strategies for building staff trust. The graphic is titled "Trustworthy Leaders..." and includes 3 arrows pointing to 3 different things these leaders do. They are: 1) Take actions that demonstrate benevolence, sincerity, and integrity; 2) Foster a sense of belonging and organizational identity; 3) Adopt a leadership style that is consistent with experiential trust criteria.

130

knology.org @knology.org · 01/04/2025

Organized around the question “How do I become worthy of others’ trust?,” our framework can be used to build interpersonal trust, #InstitutionalTrust, and even for building #trustworthy #AI. Click above to learn more, and to see examples of how we're applying our framework.

000

knology.org @knology.org · 24/03/2025

#ChildrensMuseums are well positioned to provide #bereavement care to youth grieving the death of a loved one. In a new report, we review the literature on this topic, exploring how interventions can promote healthy #grieving processes + build #resilience. bit.ly/4hGzCpU

The cover of ACM Trends Report 8.1, which is called "Supporting Bereaved Children: A Guide to Getting Started (Part I)." In addition to displaying the report's title, this image includes the logos for the New York Life Foundation, the Association of Children's Museums, and Knology.

110

knology.org @knology.org · 10/03/2025

#Library workers of all kinds support program #marketing efforts, and are generally confident in their ability to do so. But according to the results of a survey we conducted w/ @amlibraryassoc.bsky.social and Convergence Design Lab, there is a need for greater support in four areas:

An image of 4 bullet points that reads:
Designing a range of marketing approaches;
Identifying marketing techniques suited to target audiences;
Evaluating the effectiveness of marketing efforts; and
Creating materials accessible to audiences with disabilities.

110

knology.org @knology.org · 28/02/2025

This month’s newsletter is full of examples of organizations working to cultivate #prosocial values and behaviors in their communities. mailchi.mp/knology/soci...

000