How an unforgettable performance in Red Alert 3 became legend.

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Six months ago, you launched a beautiful new website. The design was crisp. The copy was fresh. You felt that familiar rush—the sense that something real ha ...

82% of nonprofits now use artificial intelligence, compared to just 47% in the for-profit sector. Yet only 24% have any formal AI strategy, and fewer than 1 ...

Nonprofit websites are hemorrhaging money through preventable technical failures. Research shows 95.9% of nonprofit homepages fail basic accessibility stand ...

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There's an old sales line I've leaned on for years in our customer experience work: nobody wants to buy a drill. They want a hole in the wall. For ...

Marginally Better S01E25: What If Software Only Got Paid When You Succeeded?

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I watched this pattern play out twenty years ago when I was a business relationship manager at Apple. Executives wanted iPhones — wanted them badly enough t ...

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I want to gently push back on a word everyone's throwing around right now: *transparency.* I don't think what audiences actually demand is total t ...

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Marginally Better S01E24: The Wrong Metric

Values alignment between nonprofits and their technology partners fundamentally determines project success, with misaligned partnerships experiencing failur ...

The year I brought my dad

The year I brought my dad

Here's the thing about mid-sized nonprofits—you're in that weird space where you're too big to wing it but too small to throw money at proble ...

The night before last year’s BarCamp Philly, I was staring at a spreadsheet that refused to cooperate. Anyone who’s organized a community event knows that m ...

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The night before last year’s BarCamp Philly, I was staring at a spreadsheet that refused to cooperate. Anyone who’s organized a community event knows that m ...

A century ago, companies deliberately made products that wouldn’t last. Today, that model is being dismantled—by regulators, by consumers, and by a new gene ...

The night before last year’s BarCamp Philly, I was staring at a spreadsheet that refused to cooperate. Anyone who’s organized a community event knows that m ...

The night before last year’s BarCamp Philly, I was staring at a spreadsheet that refused to cooperate. Anyone who’s organized a community event knows that m ...

YouTube video by dagalagas

5 Rules for Creating Work That Leaves a Mark

Marginally Better S01E24: The Wrong Metric

Marginally Better S01E24: The Wrong Metric

If I could send one message back to every communications leader who's about to make the wrong call on this — the ones still treating AI search as just ...

Marginally Better S01E24: The Wrong Metric

A blog about making culture. Since 1999.

There's an old sales line I've leaned on for years in our customer experience work: nobody wants to buy a drill. They want a hole in the wall. For ...

There's an old sales line I've leaned on for years in our customer experience work: nobody wants to buy a drill. They want a hole in the wall. For ...

There's an old sales line I've leaned on for years in our customer experience work: nobody wants to buy a drill. They want a hole in the wall. For ...

Last week, in one of our daily standup calls, two of our team members raised some pointed concerns about AI tools: security issues, environmental impact, an ...

In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...

There's an old sales line I've leaned on for years in our customer experience work: nobody wants to buy a drill. They want a hole in the wall. For ...

Anthropic just announced Claude Opus 4.7 can generate complete websites and presentations from a prompt. The press is focused on whether this disrupts Adobe ...

Companies spend fortunes winning new customers, then lose them in the first five minutes. The banks bleeding clients at hello, the magic number that told Slack which teams would stay, and the 1985 video...

I want to gently push back on a word everyone's throwing around right now: *transparency.* I don't think what audiences actually demand is total t ...

Companies spend fortunes winning new customers, then lose them in the first five minutes. The banks bleeding clients at hello, the magic number that told Slack which teams would stay, and the 1985 video...

Companies spend fortunes winning new customers, then lose them in the first five minutes. The banks bleeding clients at hello, the magic number that told Slack which teams would stay, and the 1985 video...

Companies spend fortunes winning new customers, then lose them in the first five minutes. The banks bleeding clients at hello, the magic number that told Slack which teams would stay, and the 1985 video...

I want to gently push back on a word everyone's throwing around right now: *transparency.* I don't think what audiences actually demand is total t ...

I can usually tell you within the first discovery call whether a digital transformation project is going to fail. Not because I'm particularly clever—I ...

The “what were you like in the 1990s” meme crested on social media this month. I’ve watched some folks claim it’s because “that was the last time before we had social media.” But I think my...

Any time a member of The Com gets arrested, there’s a good chance Allison Nixon played a role in it. Nixon is chief research officer at the cyber investigations firm Unit221B, named after the apartment...

Businesses obsess over new signups and superfans while the majority in the middle quietly drifts away. The gym study where the most profitable members barely show up, the loyalty programs built for VIPs,...