Learn what a customer knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.

Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes.

Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating ou...

Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?

Looking to boost your company's revenue? Then it's time to focus on increasing customer retention and doubling down on great customer experiences.

Mat discusses six different moments of historically bad customer service, from 1750 B.C. to 2020 A.D.

Subscribe to The Supportive Weekly, an email newsletter for customer-centric people.

There is always something that made a person great in Job A that could help make them great in Job B. It’s just a matter of connecting the dots.

Podcast · Help Scout · Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experienc...

At Help Scout, we invest a lot of time to ensure our applications make the best out of their databases. Click through to learn more about how we use a per-module datasource approach to help break down...

Become a customer-centric leader, grow your skills, shape your company culture and deliver better customer experiences. Hosted by Help Scout's Mat Patterson, a former support leader, current customer ...

Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.

Practical advice for newcomers to customer support and good reminders for the rest of us from Mat and a host of other support veterans

Practical advice for newcomers to customer support and good reminders for the rest of us from Mat and a host of other support veterans

Help Scout hasn’t wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.

A mysterious corporate onboarding recording from the future reveals to Mat the secrets of 2028 customer support teams.

YouTube video by Help Scout