iiinova — where your digital self keeps evolving

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 27/08/2026

🎉 We are delighted to welcome the newest member of our Subscriber Support team, Iona! You can read our newest blog introducing her here: www.careopinion.org.uk/blogposts/14...

Decorative image of a speech bubble, with a megaphone at the top. Wording inside the speech bubble says "New Blog post"

042

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 02/09/2026

One service user described the care they received from the Apheresis unit at #SNBTS after their stem cell collection. They spoke of colleagues supporting each other & the team taking the time to explain every step. Read the full story: www.careopinion.org.uk/1465399

034

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 03/09/2026

✨ Today we share a story from a parent thanking one of the Creative Therapy Support Worker's #SHSCT for their person centred & attuned intervention with their son. Read the story: www.careopinion.org.uk/1466016

Decorative image of a woman playing with wooden bricks on the floor with a young person. Quote from the story reads "...what was especially precious about her therapeutic skills and attunements was how we as parents got to see him interact and engage fluently with another human being outside of our family in a way that has rarely been available to him.”

033

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 04/09/2026

For #PulmonaryFibrosisAwarenessMonth, we'd like to share a story in which a patient describes their #IPF journey at Nottinghamshire Healthcare NHS Foundation Trust following a free NHS Lunch Check/Scan. Read the full story: www.careopinion.org.uk/1433493

022

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 08/09/2026

When someone shares their story, it gives an organisation an opportunity to listen, learn & make change. A patient suggested clearer instructions for registering on arrival. The team at Angus HSCP made a change adding clearer visual signage. Read more: www.careopinion.org.uk/1464014

032

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 10/09/2026

Behind every suicide prevention story are people. This story shows a couple's strength in getting through a mental health crisis including suicidal thoughts, with the support of @ttherapiesrdash.bsky.social Home Treatment Team. Read the story and inspiring response: www.careopinion.org.uk/1463763

022

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 10/08/2026

When the public speaks, who is listening? The final blog is here from our CEO, Fraser's blog series looking at what stories tell us about care and asking the question that matters most. Read the full blog: www.careopinion.org.uk/blogposts/13...

021

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 29/07/2026

✍️ Our CEO, Fraser continues the 'What stories tell us about care' blog series, this time turning to the 17% of stories shared in the first half of 2026 that carried some criticality. Read the blog: www.careopinion.org.uk/blogposts/13...

A decorative image of a megaphone within a speech bubble, including the text "New blog post'.

043

Fraser Gilmore @fraserg.bsky.social · 24/07/2026

I’ve published the first in a three-part series, 'What Stories Tell Us About Care'. The public is telling us what good care feels like. Our opportunity is to learn from it and help that practice grow. www.careopinion.org.uk/blogposts/13...

The picture is a screenshot of the blog described in the post

022

Fraser Gilmore @fraserg.bsky.social · 03/07/2026

Patient voice should be closer to decision-making, but closeness alone is not enough. For people to speak honestly, it needs independence. Reform should make patient voice stronger, not tidier. read my latest blog 👇 www.careopinion.org.uk/blogposts/13... #PatientExperience @careopinion.org.uk

A picture from Care Opinion's blog on the text from the blog posting that Sid mentioned in the text of the bluesky post. The title as shown is "patient voice needs independence as well as attention"

033

Fraser Gilmore @fraserg.bsky.social · 25/06/2026

Listening to Sir Jim Mackey, Chief Exec, NHS England, at the @ippr.org State of Health and Care conference, mention the importance of thinking about how we listen to the population and respond appropriately. I couldn’t agree more 😊

010

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 24/06/2026

Today we share this story about Forth Valley Royal and how simple acts of kindness and person centred care from the staff can make a real impact on someones experience. Read more here 👀 www.careopinion.org.uk/1450178

055

Fraser Gilmore @fraserg.bsky.social · 25/06/2026

Looking forward to the start of the @ippr.org State of Health and Care Conference in a very hot London 🔥

051

Fraser Gilmore @fraserg.bsky.social · 22/06/2026

I was honoured to speak at the @realisticmedicine.bsky.social Conference, where @careopinion.org.uk also exhibited. A brilliant day of conversations about what it means to understand value from the perspective of people receiving care. Read my blog here: www.careopinion.org.uk/blogposts/13...

011

Fraser Gilmore @fraserg.bsky.social · 22/06/2026

999 stories in one year. What a milestone for South Eastern Health and Social Care Trust on @careopinion.org.uk . A brilliant reminder that every story matters, and that real value comes when people are listened to, responded to and learned from. www.careopinion.org.uk/blogposts/13...

011

Fraser Gilmore @fraserg.bsky.social · 22/06/2026

Loved this blog from Belfast Health & Social Care Trust. A powerful reminder that good engagement starts with listening, trust and respect, and that feedback matters most when people feel safe to share their experiences. www.careopinion.org.uk/blogposts/13... #PatientExperience #PatientVoice

010

Fraser Gilmore @fraserg.bsky.social · 18/06/2026

I’ve written a new blog on @careopinion.org.uk about what it really means to listen in health and care. In all the talk about reform, AI, dashboards and data, are we still making enough space to listen to and hear what people are telling us? Read it here 👇 www.careopinion.org.uk/blogposts/13...

022

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 15/06/2026

For #WorldBloodDonorDay, we're sharing a story from an experienced donor who wanted to thank John at the Scottish National Blood Transfusion Service for his skill, reassurance and friendly approach. Read the full story👇 🔗 www.careopinion.org.uk/1443272

This image has a direct quote from the story, which reads as “I would like to recognise John ‘the legend’ for the outstanding care he has given me during my recent blood donation sessions.”

032

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 20/05/2026

❤️ ''Thank you from the bottom of my heart" was how this individual described how they felt about the support they received from the Home Treatment Team at RDaSH, praising the staff for their care & support. Read more 👇 www.careopinion.org.uk/1442414

032

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 21/05/2026

During #DementiaActionWeek, we’re sharing this powerful story from a person living with dementia. In their own words, they described how Sharon, a dementia companion at South West Acute Hospital, #WHSCT, took the time to listen and sit quietly with them. Read more👇 www.careopinion.org.uk/1442471

022

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 22/05/2026

As we come to the end of #BreastCancerPreventionWeek, we share a story where the individual experienced an initial fear of attending a screening appointment at #BHSCT but is now encouraging all women to do so. You can read the full story here 👇 www.careopinion.org.uk/1425394

044

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 28/05/2026

An individual shared their recovery journey and the support they received. The response from @changegrowlive.bsky.social Birmingham recognised their progress and highlighted how hearing lived experiences can encourage others to engage with support services. 🔗 www.careopinion.org.uk/1442787#1442...

I'm really glad to hear that
Intuitive Thinking Skills has really helped and that you can champion the impact. We know people are apprehensive to engage with groupwork and hearing this story will hopefully support others to take that step so they too get the opportunity to experience the success that you have.

043

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 29/05/2026

In this story shared on @careopinion.org.uk, this family remembers the staff who cared for them at #UHW, @nhslanarkshire.bsky.social. The story reflects on the staff members who became such an important part of how this family remembers the birth of their baby. 🔗 www.careopinion.org.uk/1442350

022

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 02/06/2026

An author shared their experience of being supported by the Home Treatment Crisis Response team at #SHSCT. They wrote about feeling listened to and involved in decisions about their care, and how the kindness and support helped them through a difficult period. 🔗 www.careopinion.org.uk/1443857

133

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 03/06/2026

Our latest Subscriber Chat explores how health and care organisations within remote and rural areas are promoting Care Opinion. Subscribers discussed challenges faced within their communities and shared some of the ways they are approaching current challenges: www.careopinion.org.uk/blogposts/13...

033

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 04/06/2026

Today we are sharing this lovely story about how the Reablement Team at Southern Health & Social Care Trust helped this individual to gain independence and confidence through their recovery journey. Read the story here www.careopinion.org.uk/1445845

033

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 05/06/2026

Today during #VolunteerWeek we share this lovely story and subsequent responses about a special lady who after retiring from the NHS has returned in a volunteer role with Belfast Health and Social Care Trust 👇 Read more about Rosie here: www.careopinion.org.uk/1443943

033

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 01/06/2026

Six months after losing their mum, this family shared a heartfelt thank you to the staff for the kindness and care they showed during her final days, describing how staff supported their whole family through one of the hardest times in their lives. #NAHSCP Read more👇 www.careopinion.org.uk/1445349

033

Fraser Gilmore @fraserg.bsky.social · 18/05/2026

Mental Health Awareness Week reminded us that feeling heard, valued and connected can make a difference to people’s lives. At @careopinion.org.uk, we see daily how powerful stories, compassion and human connection can be in health and care. Read our blog 👇 www.careopinion.org.uk/blogposts/13...

054

Fraser Gilmore @fraserg.bsky.social · 18/05/2026

What happens when patient feedback becomes part of everyday culture, not separate from improvement work? Our recent @careopinion.org.uk Subscriber Chat explored this with examples from healthcare services across the UK, www.careopinion.org.uk/blogposts/13...

043

Fraser Gilmore @fraserg.bsky.social · 05/05/2026

5,000 stories shared by the public about @westernhsctrust.bsky.social on @careopinion.org.uk. A brilliant milestone and a real commitment to listening and learning. This is how stories lead to change Read a blog from the Trust celebrating this milestone👇 www.careopinion.org.uk/blogposts/13...

044

Fraser Gilmore @fraserg.bsky.social · 05/05/2026

A lovely reflection from one of @careopinion.org.uk's Star Responders, Jane Maxtone, on what responding to healthcare feedback really means. Empathy. Thoughtfulness. Taking feedback seriously. This is how stories lead to change. #PatientExperience 👇 www.careopinion.org.uk/blogposts/13...

photo of the blog mentioned in the post. This includes a photo of Jane who is mentioned in the article and post.

033

Fraser Gilmore @fraserg.bsky.social · 30/04/2026

Do you miss our @careopinion.org.uk spring conference? Not to worry, catch up on all the great speakers and fabulous sessions here 👇

000

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 30/04/2026

This #PatientExperienceWeek, we share a story about the confidence given by the cardiac rehab team @northernhsct.bsky.social. The author also details how a lack of parking caused them stress. The estates services then responded with a change made. Read the story 👇 www.careopinion.org.uk/1428050

044

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 29/04/2026

It's #PatientExperienceWeek👁️ This story recognises the staff at #WHSCT for adapting communication & environment, and creating moments of joy through dancing & companionship. It highlights the human side of healthcare: teamwork, kindness, and truly seeing the person. www.careopinion.org.uk/1414259

033

Fraser Gilmore @fraserg.bsky.social · 27/04/2026

Patient Experience Week is a chance to reflect on what care feels like for the people who use it. On @careopinion.org.uk, that comes through in the stories people share every day. I’ve written a short blog on keeping humanity at the heart of care: www.careopinion.org.uk/blogposts/13... #PatExp

052

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 23/04/2026

Here at Care Opinion we ❤️ feedback, so here is some from the attendees watching the staff reflection video 👇 #COconf26

154

Reposted by Fraser Gilmore

Lisa Dendy @lisacareopinion.bsky.social · 23/04/2026

@careopinion.org.uk Lovely introduction from @fraserg.bsky.social, to our Spring #Coconf26. Currently sharing how staff feel about Care Opinion 😀

043

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 23/04/2026

And we are off. Our afternoon starts with Fraser (our CEO) leading the session 👇

064

Fraser Gilmore @fraserg.bsky.social · 22/04/2026

Just one more day until Care Opinion's online conference, 23rd April from 12.30-5pm, called "Humanity in Action: Stories that shape better care". Now is your last chance to sign up for free! 👇 events.teams.microsoft.com/event/e0b876...

001

Fraser Gilmore @fraserg.bsky.social · 20/04/2026

Just a few more days to sign up for our conference this Thursday! If you're interested in how patient feedback can make healthcare services better for everyone, then please join us www.careopinion.org.uk/info/events #PatientExperience #Conference

032

Fraser Gilmore @fraserg.bsky.social · 15/04/2026

35,420 people shared their experiences of health and care on @careopinion.org.uk last year (2025/26). In my latest blog I reflect on why these stories matter and what they can teach us about listening to the public. www.careopinion.org.uk/blogposts/13...

056

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 31/03/2026

A family shared how expert care, clear communication, and small acts of kindness made all the difference during a critical hospital stay at #QUEH, @nhsggc.bsky.social. Read the story using the following link 🔗 www.careopinion.org.uk/1430561

044

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 27/03/2026

Have a read of our CEO @fraserg.bsky.social ’s blog👇 @careopinion.org.uk is more than a place to share experiences. This blog explores its role in connecting people’s stories with real change in healthcare, and the human work behind it. 🔗 www.careopinion.org.uk/blogposts/13...

012

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 20/03/2026

"We’re sharing a thoughtful blog from our colleagues at Care Opinion Australia. Rebecca reflects on a powerful patient story that made her stop and think about the experience behind it and why it matters. You can read the blog and the story here 👇 www.careopinion.org.au/.../when-a-s...

021

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 18/03/2026

On @careopinion.org.uk, this author reflects on how support from Ela at NHS Inclusion helped rebuild their confidence. The service responded with appreciation and encouragement. #MPFT Read more 👇 www.careopinion.org.uk/1426596

031

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 17/03/2026

After a traumatic experience left this author afraid to venture outdoors or interact with people,they explain how support from the Early Intervention Team is helping to get their life back on track. You can read the full story here 👇 www.careopinion.org.uk/1420932 @rdash-nhs.bsky.social

022

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 11/03/2026

✨ Today we are sharing this lovely story demonstrating how staff can make such a difference to the experiences of patients and their families @nhslothian.bsky.social Click the link to read the full story www.careopinion.org.uk/1428244

034

Reposted by Fraser Gilmore

Care Opinion @careopinion.org.uk · 04/03/2026

A family recently shared a deeply moving story on Care Opinion. They wrote with such honesty and love, reflecting not only their grief, but also the importance of compassion and kindness from the staff who cared for them during an unimaginably difficult time. www.careopinion.org.uk/1424632

032