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Lisa Dendy

@lisacareopinion.bsky.social
27 followers 23 following 20 posts

Senior Engagement & Support Officer at @careopinion.org.uk www.careopinion.org.uk

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Lisa Dendy @lisacareopinion.bsky.social · 08/09/2026
Lovely response and simple change made as a result of feedback for Angus Health & Social Care Partnership 🙂
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Stockport NHS Foundation Trust @stockportnhsft.bsky.social · 21/08/2026
Great to hear this fabulous feedback for our parenting team!
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Care Opinion @careopinion.org.uk · 24/08/2026
Read this parent's story about the care Stephen at #RDaSH, Children's Neuro Development Service (Doncaster) gave during their child's diagnosis assessment. The family describes him as approachable, understanding, genuinely caring throughout: www.careopinion.org.uk/1460897
This image has the Care Opinion logo, a design element showing a care staff member and a direct quote form the story which reads as "Stephen went above and beyond at every stage and continued to offer support even after my daughter’s diagnosis. He was so approachable, understanding and genuinely caring, and I always felt that he really listened and wanted the best outcome for my daughter.”
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Care Opinion @careopinion.org.uk · 25/08/2026
This family wanted to thank @scotambservice.bsky.social. Read their story about the care shown to them during a medical emergency involving their dad. The call handler stayed on the phone throughout guiding them to the nearest defibrillator and arranging an ambulance. www.careopinion.org.uk/1463724
This image has the Care Opinion, a decorative element showing a call handler arranging an ambulance and a direct quote from the story, which reads as “I want to say a massive thank you to everyone involved in the swift attendance and help
of my dad.”
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Care Opinion @careopinion.org.uk · 26/08/2026
✨ This author explains how the caring, non - judgmental support from the team at HIV North Staffordshire and Stoke on Trent helped them navigate their journey after an HIV diagnosis #NHSInclusion. Read more: www.careopinion.org.uk/1465156
Decorative image of 2 people sat opposite on another, on chairs having a conversation. One has a laptop on their knee. Quote from the story reads "The staff seem to care and are always lovely to talk to. I feel like I can be completely open with them, and won't have any judgement"
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Lisa Dendy @lisacareopinion.bsky.social · 03/09/2026
Welcome to the Team Iona 🙂
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Care Opinion @careopinion.org.uk · 27/08/2026
✨ This author describes how the kind and encouraging support from the CERT team at @shpu.bsky.social helped them, as someone living with Psychosis, on their road to recovery. read the story: www.careopinion.org.uk/1464336
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Care Opinion @careopinion.org.uk · 31/08/2026
When their husband developed sudden abdominal pain, this individual found the care and efficiency between departments from Phone First through to A&E at #SHSCT to be brilliant. Read the full story here: www.careopinion.org.uk/1464768
This image has the Care Opinion logo, a design element showing an individual with abdominal pain and a direct quote from the story, which reads as “Overall the care and efficiency between both departments was brilliant and a positive experience.”
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Care Opinion @careopinion.org.uk · 02/09/2026
One service user described the care they received from the Apheresis unit at #SNBTS after their stem cell collection. They spoke of colleagues supporting each other & the team taking the time to explain every step. Read the full story: www.careopinion.org.uk/1465399
This image has the Care Opinion logo, a design element showing a group of medical staff, and a direct quote from the text, which reads as: “Spending several hours in a place you really get a sense of the culture, the leadership and the relationships between the team.”
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Care Opinion @careopinion.org.uk · 03/09/2026
✨ Today we share a story from a parent thanking one of the Creative Therapy Support Worker's #SHSCT for their person centred & attuned intervention with their son. Read the story: www.careopinion.org.uk/1466016
Decorative image of a woman playing with wooden bricks on the floor with a young person. Quote from the story reads "...what was especially precious about her therapeutic skills and attunements was how we as parents got to see him interact and engage fluently with another human being outside of our family in a way that has rarely been available to him.”
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Care Opinion @careopinion.org.uk · 05/08/2026
A family shared how RISE NI @SHSCT supported their son through school difficulties and anxiety with tailored support at home, in the clinic and in school, alongside close work with his school to help him thrive. Read their full story on Care Opinion: www.careopinion.org.uk/1458472
This image has the Care Opinion logo, a design element showing a member of staff having a discussion with a child in a friendly way and a direct quote from the story, which reads as “They were able to help us understand better why he may be experiencing the difficulties and how to improve these.”
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Lisa Dendy @lisacareopinion.bsky.social · 10/08/2026
@nhsggc.bsky.social Lovely Dental story 🙂www.careopinion.org.uk/1459739
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Care Opinion @careopinion.org.uk · 07/08/2026
We'd like to share this story from an author who, after moving to the UK to study, found themselves anxious and uncertain. With the practical tools and support they found their way to feeling stronger, resilient and supported. Read the full story: www.careopinion.org.uk/1461017 @hwnhs.bsky.social
This image has the Care Opinion logo, and an image showing two people talking.  There is also a direct quote from the story, which reads “Rachael helped me understand that thoughts and feelings, especially those driven by anxiety, are not always trustworthy narrators. “
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Lisa Dendy @lisacareopinion.bsky.social · 10/08/2026
@nhshighland.scot.nhs.uk #WorldBreastfeedingWeek
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Care Opinion @careopinion.org.uk · 10/08/2026
Our Annual Review is here! "Humanity in Action: Stories shaping care" looks back at the 12,464 stories shared about NHS Scotland services on Care Opinion in 2025/26. Every story is a small act of humanity helping to shape better care for everyone. www.careopinion.org.uk/blogposts/13...
This image shows some decorative elements similar to Care Opinion's Annual Review. The text on this image reads as Annual Review of stories told about NHS Scotland services in 2025/26. It is titled as Humanity in action; Stories shaping care.
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Care Opinion @careopinion.org.uk · 04/08/2026
Story spotlight ✨ This author describes their stay in hospital as a 'phenomenal experience' #RDUH. They go on to explain how their initial fears were soon allayed and subsequently lost their fear of hospitals. Read the story: www.careopinion.org.uk/1460584
Decorative image of a lady in a hospital bed being looked after by a nurse. Quote from the story says: "Nothing was too much trouble. I was shown love and compassion and I felt cared for all the time"
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Care Opinion @careopinion.org.uk · 22/07/2026
'Above and beyond' is how one patient described their care from #CTAC at #AngusHSCP. After facing a wait of several weeks while struggling to hear, a cancelled appointment & the extra effort to make sure they didn't miss the opportunity made all the difference. www.careopinion.org.uk/1456873
This image has the Care Opinion logo, a design element showing an ear examination and a direct quote from the story that reads as “I can now hear again thank goodness and I am very grateful for your help in getting sorted out.”
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Care Opinion @careopinion.org.uk · 23/07/2026
✨ This author describes how the 'compassionate person-centered care' from 2 staff members within the Specialist Community Learning Disability Service @shpu.bsky.social have left a lasting impression on them as a family. Read the story here: www.careopinion.org.uk/1455794
Decorative image of 2 people, each holding a heart. The quote says "they listened, they cared, they worked collaboratively with our family and they consistently went above and beyond". Bottom right of the page is the Care Opinion logo.
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Care Opinion @careopinion.org.uk · 24/07/2026
For #NationalSchizophreniaAwarenessDay, we share this author's story about living with schizophrenia. They are grateful for the caring, attentive support of the AMH team at #RDaSH who help them feel looked after 👇 www.careopinion.org.uk/1420046
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Care Opinion @careopinion.org.uk · 27/07/2026
✍️ Our CEO, Fraser Gilmore has written a 3 part blog series 'What stories tell us about care'. Today we share blog #1 which explores "what stories, shared on @careopinion.org.uk in the first 6 months of 2026, can teach us". Read more here: www.careopinion.org.uk/blogposts/13...
A decorative image of a megaphone within a speech bubble, including the text "New blog post'.
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Care Opinion @careopinion.org.uk · 28/07/2026
Originally unsure whether to breastfeed, this author tells how attending a class at @nhsgrampian.bsky.social gave her the reassurance, advice and knowledge to make an informed decision👇 www.careopinion.org.uk/1458261
Decorative image and the quote "Now five weeks into my breastfeeding journey, everything is going really well"
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Care Opinion @careopinion.org.uk · 29/07/2026
✨This story shared on Care Opinion highlights how the #Podiatry team at #NAHSCP adapted their communication to support a young person on the autistic spectrum, helping them feel heard and reassured throughout their care. Read the family's kind words: www.careopinion.org.uk/1457284
This image has the care Opinion logo, a decorative element showing a foot and a direct quote from the story, which reads as “They were patient and kind. The biggest thing was they spoke to her directly and they listened to her. They didn’t patronise her. I cannot thank them enough.”
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Care Opinion @careopinion.org.uk · 29/07/2026
✍️ Our CEO, Fraser continues the 'What stories tell us about care' blog series, this time turning to the 17% of stories shared in the first half of 2026 that carried some criticality. Read the blog: www.careopinion.org.uk/blogposts/13...
A decorative image of a megaphone within a speech bubble, including the text "New blog post'.
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Care Opinion @careopinion.org.uk · 30/07/2026
✨ This story describes how attending group sessions run by #ChangeGrowLiveBirmingham helped this author work towards their goals and gain confidence. Read more: www.careopinion.org.uk/1438835
Decorative image of a group of people sitting together. Quote from the feedback says: "I saw myself grow and everyone who attended the sessions grow. CGL is a lifeline and is so important"
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Care Opinion @careopinion.org.uk · 31/07/2026
✨In this story, the author shares how the kindness, understanding and expertise of her occupational therapist gave her hope, restored her confidence, and reminded her that she wasn't facing her journey alone 👇 www.careopinion.org.uk/1458891
The image is of two people talking and text that says ""Helen's kind and compassionate care has made such an incredible difference to me" The Care Opinion logo is also included.
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Care Opinion @careopinion.org.uk · 21/07/2026
One patient chose to share their prostate cancer journey on @careopinion.org.uk. Discover the moments of care and support from #BHSCT that stayed with them throughout their experience, told in their own words. Read the full story and response👇 www.careopinion.org.uk/1455581
This image has the Care Opinion logo, a decorative element of a couple looking at a view with two dogs, and a quote directly from the story that reads as: “The result was confirmation that my prostate cancer was unlikely to have spread from the initial site, and this was a tremendous relief. This was a message that I will never forget.”
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Care Opinion Ireland @careopinion.ie · 21/07/2026
This author tells how working with South West Community Mental Health Services has helped them to move on with their life and given them the tools they need to take control www.careopinion.ie/2196
Alt text:  Decorative image is of 2 people talking and listening to each other with a quote that reads " He never made me feel judged or rushed, just genuinely listened and helped me build tools that actually fit my life, not some generic checklist".  The image also includes the Care Opinion Ireland Logo
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Fraser Gilmore @fraserg.bsky.social · 03/07/2026
Patient voice should be closer to decision-making, but closeness alone is not enough. For people to speak honestly, it needs independence. Reform should make patient voice stronger, not tidier. read my latest blog 👇 www.careopinion.org.uk/blogposts/13... #PatientExperience @careopinion.org.uk
A picture from Care Opinion's blog on the text from the blog posting that Sid mentioned in the text of the bluesky post. The title as shown is "patient voice needs independence as well as attention"
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Care Opinion @careopinion.org.uk · 29/06/2026
After caring for her mum at home for many years a bed became available at St Andrew's Hospice (Lanarkshire). In her mum's final weeks, the hospice gave her something precious: the chance to step back from being a carer & simply be her daughter again. Read the story: www.careopinion.org.uk/1448889
Visualisation of the story including image of text and mother with daughter
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Care Opinion @careopinion.org.uk · 30/06/2026
The understanding of the person and not just the illness from the Moving Forward team at RDaSH plays an important role in this authors' journey as they find ways to live with chronic illness. Read the full story here 👇 www.careopinion.org.uk/1451842
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Care Opinion @careopinion.org.uk · 03/07/2026
A parent shares how weekly school visits from a community mental health nurse at #SouthAyrshireHSCP helped their 6-year-old daughter learn to understand and talk about her feelings. Read the full story on Care Opinion: www.careopinion.org.uk/1452866
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Care Opinion @careopinion.org.uk · 24/06/2026
Today we share this story about Forth Valley Royal and how simple acts of kindness and person centred care from the staff can make a real impact on someones experience. Read more here 👀 www.careopinion.org.uk/1450178
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Care Opinion @careopinion.org.uk · 10/06/2026
Although the author was unconscious for much of the medical emergency, they chose to share this story after hearing from their husband & friends about the care, reassurance & compassion shown by the paramedics @scotambservice.bsky.social. Read the full story: www.careopinion.org.uk/1445952
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Fraser Gilmore @fraserg.bsky.social · 18/05/2026
Mental Health Awareness Week reminded us that feeling heard, valued and connected can make a difference to people’s lives. At @careopinion.org.uk, we see daily how powerful stories, compassion and human connection can be in health and care. Read our blog 👇 www.careopinion.org.uk/blogposts/13...
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Fraser Gilmore @fraserg.bsky.social · 18/05/2026
What happens when patient feedback becomes part of everyday culture, not separate from improvement work? Our recent @careopinion.org.uk Subscriber Chat explored this with examples from healthcare services across the UK, www.careopinion.org.uk/blogposts/13...
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Care Opinion @careopinion.org.uk · 21/05/2026
During #DementiaActionWeek, we’re sharing this powerful story from a person living with dementia. In their own words, they described how Sharon, a dementia companion at South West Acute Hospital, #WHSCT, took the time to listen and sit quietly with them. Read more👇 www.careopinion.org.uk/1442471
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Care Opinion @careopinion.org.uk · 28/05/2026
An individual shared their recovery journey and the support they received. The response from @changegrowlive.bsky.social Birmingham recognised their progress and highlighted how hearing lived experiences can encourage others to engage with support services. 🔗 www.careopinion.org.uk/1442787#1442...
I'm really glad to hear that 
Intuitive Thinking Skills has really helped and that you can champion the impact. We know people are apprehensive to engage with groupwork and hearing this story will hopefully support others to take that step so they too get the opportunity to experience the success that you have.
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Care Opinion @careopinion.org.uk · 29/05/2026
In this story shared on @careopinion.org.uk, this family remembers the staff who cared for them at #UHW, @nhslanarkshire.bsky.social. The story reflects on the staff members who became such an important part of how this family remembers the birth of their baby. 🔗 www.careopinion.org.uk/1442350
This image has the Care Opinion logo and a quote, which reads: "I can't thank her enough and will never forget what she done for us or how she made us feel."
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Care Opinion @careopinion.org.uk · 01/06/2026
Six months after losing their mum, this family shared a heartfelt thank you to the staff for the kindness and care they showed during her final days, describing how staff supported their whole family through one of the hardest times in their lives. #NAHSCP Read more👇 www.careopinion.org.uk/1445349
This image has the Care Opinion logo and a quote from the story which reads: One of the most treasured things she [Toni] gave us were the fingerprint keepsake cards, which we will cherish forever.
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Care Opinion @careopinion.org.uk · 02/06/2026
An author shared their experience of being supported by the Home Treatment Crisis Response team at #SHSCT. They wrote about feeling listened to and involved in decisions about their care, and how the kindness and support helped them through a difficult period. 🔗 www.careopinion.org.uk/1443857
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Care Opinion @careopinion.org.uk · 03/06/2026
Our latest Subscriber Chat explores how health and care organisations within remote and rural areas are promoting Care Opinion. Subscribers discussed challenges faced within their communities and shared some of the ways they are approaching current challenges: www.careopinion.org.uk/blogposts/13...
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Care Opinion @careopinion.org.uk · 05/06/2026
Today during #VolunteerWeek we share this lovely story and subsequent responses about a special lady who after retiring from the NHS has returned in a volunteer role with Belfast Health and Social Care Trust 👇 Read more about Rosie here: www.careopinion.org.uk/1443943
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Lisa Dendy @lisacareopinion.bsky.social · 09/06/2026
We are looking for a new team member, please spread the word and get in touch at the details below if you are interested!
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Care Opinion @careopinion.org.uk · 09/06/2026
Today we share this moving story about Bideford Community Nursing #RDUH, from an author who explains what kindness and support can do to help at a difficult time. Read the story here www.careopinion.org.uk/1447235
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Care Opinion @careopinion.org.uk · 04/06/2026
Today we are sharing this lovely story about how the Reablement Team at Southern Health & Social Care Trust helped this individual to gain independence and confidence through their recovery journey. Read the story here www.careopinion.org.uk/1445845
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Care Opinion @careopinion.org.uk · 22/05/2026
As we come to the end of #BreastCancerPreventionWeek, we share a story where the individual experienced an initial fear of attending a screening appointment at #BHSCT but is now encouraging all women to do so. You can read the full story here 👇 www.careopinion.org.uk/1425394
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Care Opinion @careopinion.org.uk · 20/05/2026
❤️ ''Thank you from the bottom of my heart" was how this individual described how they felt about the support they received from the Home Treatment Team at RDaSH, praising the staff for their care & support. Read more 👇 www.careopinion.org.uk/1442414
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Care Opinion @careopinion.org.uk · 14/05/2026
Today we share a blog from Danielle exploring how we support mental health teams to gather meaningful feedback about their services, & the difference this makes for the people who share their stories, the services who receive them, & the staff who read them: www.careopinion.org.uk/blogposts/13...
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Fraser Gilmore @fraserg.bsky.social · 27/04/2026
Patient Experience Week is a chance to reflect on what care feels like for the people who use it. On @careopinion.org.uk, that comes through in the stories people share every day. I’ve written a short blog on keeping humanity at the heart of care: www.careopinion.org.uk/blogposts/13... #PatExp
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Fraser Gilmore @fraserg.bsky.social · 05/05/2026
A lovely reflection from one of @careopinion.org.uk's Star Responders, Jane Maxtone, on what responding to healthcare feedback really means. Empathy. Thoughtfulness. Taking feedback seriously. This is how stories lead to change. #PatientExperience 👇 www.careopinion.org.uk/blogposts/13...
photo of the blog mentioned in the post. This includes a photo of Jane who is mentioned in the article and post.
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