Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 22/09/2026It's really interesting to see this diverse range of tactics, strategies, and mindsets around what's working *now* for businesses successfully selling $3k-50k offers. Including *alternatives* to the usual advice you've probably heard around urgency, handling objections, and more. 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 21/09/2026The world doesn't need empires - businesses that benefit a few at the expense of many. 🤮 We need ECOSYSTEMS - businesses that sustain us & support our communities🌺 Join us this week for in-depth conversations about capitalism, conscious businesses, ethical marketing & more! 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 16/09/2026What does it mean to build a business without reproducing the systems we’re trying to change? I’m excited to explore this question next week at a free 3-day virtual summit for purpose-driven BIPOC founders & allies. Join us in the community today! www.foundingpossibilities.com/virtual-summit 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 19/06/2026This day comes with mixed feelings. Joy for the abolishment of overt slavery & anger at capitalism continuing to mistreat POC, using poverty as another form of oppression. Our team is off Fri-Mon to celebrate (& recuperate), to have the energy to keep fighting for true freedom & equity. 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13/04/2026We're starting to transition Fern CRM out of our Founding Members (beta) phase and into our "everybody knows our name" era! 🥳🎊🎊 Here's what that looks like: April: 🎁 an email sent to existing Founding Members with an anniversary gift (watch your inboxes!) 📝 updating the website May ⬇️ 110
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 31/03/2026Streaming an hour of HD video generates THREE TIMES MORE POLLUTION than using Fern CRM for an hour. And...we offset A THOUSAND TIMES that much carbon pollution for every user, every month! (1000 x HD video pollution x every hour in CRM) 🌿Fern CRM is the greener, cleaner way to run your business 🌲🌲 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 26/03/2026Just a reminder ~ we have Office Hours today INSIDE the 🌿Fern CRM Community. No more Zoom or Butter links, we're using the built-in meeting features that come with every 🌿Fern CRM account! (Come to Office Hours if you want help setting this up in your communities too!) 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 23/03/2026Weeeeeee're Baaaaack!!! Our annual Team Retreat was a huge success, incredibly relaxing and inspiring, and we're back with new energy and ideas! More pix and stories to come... Meanwhile, we've *tripled* our weekly Office Hours openings! Now EVERY Tues, Wed, and Thursday. 🎊🎊 010
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 02/03/2026Calling all 🌿Fern CRM users ~ starting this week, our Office Hours are at a new link. Butter shut down, so we created a handy URL that will always redirect to the right meeting room, no matter which tool we use going forward. All links in the community & calendar have been updated. See you there! 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 26/02/2026Loving this weather & this coffee cup! Enjoying a 🐝 honey latte on this foggy morning from the new mom & pop cafe that opened up in the same building as Fern HQ. We definitely share the same values AND it tastes heavenly! 🌲🌲🌲 Stop by Blue Drip Co next time you visit the island! ☕ 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/02/2026Opened Messenger today and noticed a screenshot that someone had sent me yesterday now has this message under it. I usually do all my DM'ing from the 🌿Fern CRM inbox (without opening the apps themselves) so I don't always notice things like this. 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 06/01/2026Our first 🌿Fern CRM Office Hours of 2026 starts in 1.5 hours! I can't wait to see what y'all have been working on during the winter break!! (Or summer break for our Oceana peeps 😎) Me, I'm building a new quiz to help ethical business owners help themselves as they explore CX optimization. 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 09/12/2025Our new HQ has more than just ferns! This gorgeous jungle greets visitors when they first walk into the building and we're fond of having lunch (or a beer) at the many lounge areas under this canopy. Definitely one of my favorite parts of my commute into the office each day! #GreenBusiness 040
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 08/12/2025As someone who is obsessed with #EthicalMarketing (went to college for it, ran a successful marketing agency, still keep up with the trends...) I can say with 100% confidence that these 3 things will make 2026 more successful than 2025 for your #EthicalBusiness : 👇 120
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 05/12/2025Shout out to @saralobkovich.bsky.social for making the TBR list in @tararobertson.bsky.social's email this week!! 😍😍 Her book "You Are A Strategist" is a lifesaver if you're someone who struggles with creating the right strategy for hitting your goals. 120
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 18/11/2025Oh HELLO from inside the 🌿Fern CRM social planner that now includes Bluesky! Schedule posts, receive/reply to DMs in the all-in-one inbox, & see stats ~ all without leaving your cozy 🌿Fern CRM dashboard. Save your time & energy for meaningful engagement with humans instead of algorithms. 😎 220
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 06/11/2025Here's the one I was referencing. Found it in a post I shared a few years ago. The fact that this exists still warms my heart so much! Makes me wish I ran a food business right now, so I could help more... 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 06/11/2025Speaking of ads... Got this email today (even though we boycott this brand b/c of their leadership's huge donations to the 🟠🤡) Let me just say ~ No no no no no NOOO!!! Never put ads for another company's offers on your post-checkout pages!! What the actual F? I have so much to say about this... 200
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 04/11/2025Take a look at this flyer & tell me who the real immigrants are... Every county in the San Francisco Bay Area has a Spanish name and we're living on stolen Ohlone land. This is a sanctuary city in a sanctuary county in a sanctuary state. ICE is the one who doesn't belong here! Love you Alameda 💞 010
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 27/10/2025New feature for 🌿Fern CRM users ~ your communities now have live streaming!! 🤩 You can start a meeting room where members can see each other & interact (like group coaching for example) OR You can use a streaming service (like Zoom) to broadcast live & anyone can watch (like FB live, webinar) 020
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 22/10/2025Sneak peek into the new 🌿Fern HQ! Lots of natural light for the ferns & I love seeing so much sky instead of buildings/traffic. Right now it's one big echo chamber which I direly need to fix. (Which means new CRM tutorials are temporarily on hold.) Hit me up if you have any soundproofing tips! 130
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 20/10/2025Seen on my commute... This one is actually from earlier this month, but I was too busy moving to post it back then. An almost-full moon over the San Francisco skyline, with the Bay Bridge visible to the right of the city, as seen from the repurposed runway in #AlamedaCA near the Fern offices. 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 16/10/2025@sarahmoon.bsky.social here's the big top tent (with the San Francisco skyline in the background.) When the tent isn't there, you can clearly see that this is a runway that's been turned into a park and community events space. 020
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 15/10/2025Lofi Girl's Halloween playlist is playing on the big screen (and speaker system) while I enjoy a Stroopwafel and coffee at our new 🌿Fern HQ. (And yes, there's a black cat perched high on my desk chair as I write this! For those who've seen her in our Zoom calls...) #SmallBusinessLife 020
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 14/10/2025Seen on my commute this morning... Fern HQ moved into a new commercial space this month and I've been L😍VING my quiet walks to the office each morning. It's in a neighborhood with a lot of history and I love exploring it. So I thought I'd share it with you through pix each week. #AlamedaCA 020
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 14/08/2025Recorded last year when conversions were down, but I've heard so many biz owners say THIS year has been the hardest in the past DECADE for leads/sales. Sharing again to help ethical business owners thrive! Read or listen here: blog.ferncx.com/need-new-leads-when… 220
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13/08/2025Nothing beats the feeling of boosting sales without boosting traffic!!! 🎊🎊🎊🥳 We’ve optimized client CX's that ⬆️ webinar sales, ⬆️ sales from the SLO to the signature offer, tripled referrals, & doubled profit margins. And ALL of them started with a new Thank You page. Who wants to be next? 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12/08/2025Our girl says hi back! 🧡 010
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 08/08/2025You may keep mine as a digital pet, if you like: 110
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 08/08/2025Today in "things you can DIY or outsource to turn casual buyers into raving fans who buy everything you sell & refer everyone they know," we're handing you a roadmap of EXACTLY what to focus on first for the biggest ROI. blog.ferncx.com/elements-of-an-amazing-cx/ #EthicalMarketing #SmallBusiness 151
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 07/08/2025If you want to turn casual buyers into brand champions who buy everything you sell & refer everyone they know ~ start by reading OR listening to this 6-minute episode here: blog.ferncx.com/the-moment-that-boo… Then, pop back tomorrow for 5 ways to put it into action! #CX 010
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/07/2025I know a lot of you follow us because we're awesome & aligned with your values. But how many of you actually know what the CX in our name means? 🤔 Or how it's THE competitive advantage for growing your business ethically? Let's find out: blog.ferncx.com/what-is-cx-for-ethi… 210
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 08/07/2025Love it or ignore it? If Lists help you curate different feeds for different topics, now you can get an actual notification when your FAVORITE accounts post anything. I could see businesses using this smartly during live events, contests, etc. but other than that? 110
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 02/07/2025And (when done right) it can boost engagement, participation, and results (which leads to more referrals, reviews, and UGC!) If your order confirmation/thank you pages say, “check your inbox," you're missing a HUGE opportunity to bond with buyers and turn them into brand champions! 💞💞💞 👇 121
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 01/07/2025Don't let your sales funnels fizzle after the sale! SHOW your new buyer that you truly appreciate their purchase & you're passionate about helping them get results. Your brand will STAND OUT and your buyers will become brand champions! Full 6 min audio: www.youtube.com/watch?v=vMvG8q9MYMA 040
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025Thank you for coming to this #FernTalk! Join us on July 9th for our next live conversation about growing an #EthicalBusiness while the world is on fire… To continue this conversation with other amazing business owners, join our Grassroots business community (100% free) ferncrm.com/grassroots 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk Q4: How does CX (or any of the things we've discussed in this hour) affect profit margins and expenses, especially for lean small businesses? #SmallBusinessStrategy #EthicalSales #EthicalMarketing 200
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk Q3: How can ethical business owners use CX to outperform the big name IDGAF brands with big ad budgets? #BusinessStrategy #SmallBusiness 200
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk Q2: Describe some specific examples of CX that “makes a difference every time you make a sale.” #ImpactDrivenBusiness #EthicalBusiness #ActivistBusiness #MakeADifference #ChangeTheWorld #BCorp 110
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk Q1: How can CX change the world? . #ClientExperience #BuyerExperience #EthicalBusiness #ActivistBusiness #MakeADifference #BCorp 420
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk intro 3: How much do you think CX impacts profits and expenses? On a scale of 1-10 where 1 is “no impact” & 10 is “a LOT” of impact… (CX is short for customer experience & we'll use it a lot in this hour to refer to any buyer experience aka everything after the sale.) #SmallBusiness 220
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk intro 2: As a business owner, what does “customer experience” mean to you? (We use "customer" as a catch-all for any type of buyer: clients, students, members, subscribers, orgs, etc.) #CX #SmallBusiness #SalesFunnel 330
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025#FernTalk intro 1: Please introduce yourself and your business! New to 🌿FernTalk? Reply directly in the comments of each post (like one big conversation between all participants.) You can also post/repost from your own feed and use the hashtag #FernTalk to highlight your fave parts of the convo. 220
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 25/06/2025It’s almost time for #FernTalk where we publicly chat about #EthicalBusiness topics! 🫱🏼🫲🏾 All are welcome to join 👋 The first 5-10 mins will be introductions & networking 🎙️ The rest will be on-topic 💯Share expertise, not self-promotion #CX #CustomerExperience #BCorp 051
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/06/2025🌿Fern CX exists to help you get the expertise, strategy, tools, and implementation needed to turn your buyer experiences into world-changing movements! I'd love to know more about your business, why it exists, and how you want to make the world a better place for people and the planet. 🌍💚✊✊🏿✊🏾✊🏽✊🏼✊🏻 000
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/06/2025Of course, we recommend 🌿Fern CRM as THE tool to help you create delightful customer experiences, save money on your tech stack, and be better for the planet! But start with the tools you already have and explore what they can do to implement the things you just learned about CX. 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/06/2025Don't let capitalism & bro-marketing influence how you treat buyers after the sale! Show them that they're VALUED, seen, heard, and that reaching the other side of your paywall is meaningful. Not just, "Thanks for your money, now go away [to your inbox or wherever..." 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/06/2025A successful CX boosts your business success (higher profits, lower expenses.) Your business success is good for people & the planet (more money to donate, more time to volunteer, & more influence to spread awareness.) The world beyond your paywall is a reflection of the world you want to live in! 100
Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 24/06/2025At a time when greedy IDGAF corporations (and governments) are destroying people and the planet for bigger profits, YOUR BUSINESS IS THE ALTERNATIVE THE WORLD NEEDS RIGHT NOW!!! Show up as the SOLUTION, not a distraction. Deliver an experience that makes the world a better place! 100