Alchemer’s "2026 AI & Customer Expectations Study" reveals two critical numbers every CX leader needs to know:
⚡ 59% of consumers expect faster service when a company uses AI
⚠️ 89% say AI has damaged their experience with a brand in some way
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AI is making customers expect more and tolerate less | MarTech
Faster service is part of AI’s promise. Customers aren't impressed when speed comes with unresolved problems and no easy way to reach a person.