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Alice Hunsberger

@aagh.bsky.social
1.6K followers 432 following 147 posts

Trust & Safety loudmouth. (Head of T&S at Musbi; writes T&S Insider; host of Trust in Tech podcast) More here: alicelinks.com/about-alice

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Alice Hunsberger @aagh.bsky.social · 30/01/2026
Hate to break it to you, tech bros, but punks claimed grindcore eons ago.
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Reposted by Alice Hunsberger
Everything in Moderation @eimdotco.bsky.social · 15/01/2026
What’s next for EiM in 2026? More reporting on T&S roles, AI and the shifting online safety landscape. We’re also creating more chances for the community to connect. 'Cos we need it. Read @benwhitelaw.bsky.social & @aagh.bsky.social's plan: www.everythinginmoderation.co/everything-i...
everythinginmoderation.co
What you can expect from EiM in 2026
2025 was not for the faint-of-hearted but we got through it, mostly unscathed. Here, Alice and Ben reflect on what they learnt and what they’re hoping to achieve — for themselves and the T&S community...
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Alice Hunsberger @aagh.bsky.social · 31/10/2025
Happy Halloween! I do an online safety costume every year. This year, I’ve gone phishing.
A woman in fishing gear with cardboard fish that say: bank account number, password, credit card number.
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Alice Hunsberger @aagh.bsky.social · 21/01/2025
The 47th president proudly spoke against trans people and anti-racism in his inauguration speech: people will now feel more empowered to spew hate. If you manage support, marketing, trust & safety, etc. create a playbook NOW to support & empower your team to respond to hateful customers. 🧵
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Alice Hunsberger @aagh.bsky.social · 10/01/2025
Many of us working at tech companies are having to make moral and ethical decisions when it comes to where we work, what we work on, and what we speak up about. It's super difficult to know what to do, or even what your options are! 🧵 with resources
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Alice Hunsberger @aagh.bsky.social · 10/01/2025
Every t&s professional I know this week. ❤️ to those who are doing their best in wild times.
Alice dressed as the “this is fine” dog meme. She has on dog ears and is holding a coffee mug while the office behind her is burning. Alice grimacing while holding a “this is fine” meme toy. It’s a dog sitting on a dumpster on fire.
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Alice Hunsberger @aagh.bsky.social · 09/01/2025
One thing I haven’t seen anyone talk about with Meta’s moderation changes: now relying on manual user reports for “less severe” issues that still violate their policies, rather than using a combination of user reports and automated detection. It’s bad. Here’s why: 🧵
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Alice Hunsberger @aagh.bsky.social · 07/01/2025
Meta says they will "censor less" - including more speech about gender identity (allow hate speech against trans people) WHILE ALSO Today User Mag reports Instagram restricting content on searches for things like queer and nonbinary for teenagers who had the "sensitive content" filter turned on.
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Alice Hunsberger @aagh.bsky.social · 18/12/2024
Now this is a holiday card I can get behind… @heatherrasley.bsky.social trained ai on old Victorian holiday cards. Genius. glif.app/@Heather/gli... for more
An image of a skeleton surrounded by cherubs throwing paper at it. Text says “may your scrolling be merry”
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Alice Hunsberger @aagh.bsky.social · 18/12/2024
🔮 Behold: 2025 will bring change to the realm of trust & safety, yet it will feel exactly the same (chaotic and stressful). My predictions for next year (with wisdom from other t&s leaders): www.everythinginmoderation.co/2025-predict...
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Alice Hunsberger @aagh.bsky.social · 18/12/2024
If you’re interested in trust & safety, would you please fill out this quick survey, so I can write my newsletter about things you care about? survey.typeform.com/to/A7oqCg8s?...
survey.typeform.com
EiM & Anchor Change Survey 2024
Help improve EiM and Anchor Change at a crucial moment for content moderation and online speech
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Alice Hunsberger @aagh.bsky.social · 04/12/2024
Block the Negative Nancys! (They might be bots)
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Alice Hunsberger @aagh.bsky.social · 02/12/2024
I made a T&S zine! My question for folks at TrustCon was: What does the T&S community need to hear right now? Of course, the T&S community delivered. 21662382.fs1.hubspotusercontent-na1.net/hubfs/216623...
You don't have to change the world for everyone today, but you can change someone's world today. 
You are making this world a better place! 
But also, you can stop working sometimes!!There is strength in sensitivity <3 When I felt like the safety of my community was on my shoulders (and that I was failing them, T&S folks grounded me. Thank you.
You're valued. What does the T&S community need to hear right now?
(The zine project)
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Alice Hunsberger @aagh.bsky.social · 26/11/2024
Could a more transparent, collaborative, and adaptable policy enforcement model combat cries of 'censorship' and empower diverse online communities to self-moderate? Open-source policy documents and AI-driven auditability might hold the key. Read more www.everythinginmoderation.co/fighting-com...
everythinginmoderation.co
Fighting complexity with auditability
Could a more transparent, collaborative, and adaptable policy enforcement model combat cries of 'censorship' and empower diverse online communities to self-moderate? Open-source policy documents and A...
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Alice Hunsberger @aagh.bsky.social · 22/11/2024
The expert of t&s 🧵strikes again! Such an important read.
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Reposted by Alice Hunsberger
Gabriela Zanfir-Fortuna @gzf.bsky.social · 21/11/2024
Full room this morning at #IAPP #DPC24 for a panel discussing “Implications and Expectations for Digital Policy of the new US Administration”, with US digital policy heavyweights - Cameron Kerry, @JulesPolonetsky.bsky.social (@FutureofPrivacy.bsky.social) & Caitlin Fennessy (IAPP). 1/
Panel with Cameron Kerry (The Brookings Institution), Jules Polonetsky (Future of Privacy Forum) and Caitlin Fennessy (IAPP).
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Reposted by Alice Hunsberger
Julia Serano @juliaserano.bsky.social · 19/11/2024
this essay is full of actual research showing trans women pose no threat to cis women in restrooms & other sex-segregated spaces. if you encounter any cis ppl discussing/debating the Mace/McBride/congressional restroom fuckery, pls share this link with them: juliaserano.medium.com/transgender-...
juliaserano.medium.com
Transgender People, Bathrooms, and Sexual Predators: What the Data Say
Content Warning: while I will not be describing any actual instances of sexual violence or child sexual abuse, these issues (and false…
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Alice Hunsberger @aagh.bsky.social · 20/11/2024
Today is Trans Day of Remembrance. Trans lives matter. Trans rights matter.
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Alice Hunsberger @aagh.bsky.social · 20/11/2024
This seems appropriate for these times… (I searched for comics with “AAGH” in them because those are my initials 😁. From 1954).
Comic that reads:

THE NIGHT BECAME AN INTERMINABLE PERIOD OF SHEER TERROR FOR THE ONE MAN WHO HELD THE KEY TO WORLD SURVIVAL. THE AWFUL PROGNOSTICATIONS OF DOOM WHICH TORMENTED HIM DAY AND NIGHT BECAME A REALITY, AS HE FACED:

THE HORRIBLE ENMITY

by JAY DISBROW

Monster holding a man in his tentacles: “TO STRUGGLE IS USELESS! YOU CAN NOT ESCAPE!”

Man: “NO! NO! IT CAN'T BE POSSIBLE! AAGH!”
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Alice Hunsberger @aagh.bsky.social · 19/11/2024
My son is in first grade at a school that just banned phones. A parent of one of his classmates sent out an email asking if anyone wants to talk about our kids and digital safety. Welllll.... ask a T&S expert about social media policy and you'll get a LOT of words! 🧵1 of who knows how many
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Reposted by Alice Hunsberger
Mike Masnick @masnick.com · 18/11/2024
In case you think it's easy to run trust & safety for a rapidly growing social media platform... give it a shot.
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Alice Hunsberger @aagh.bsky.social · 18/11/2024
When I worked at dating apps, I got so frustrated with "good users" (read: not trolls or bad actors) making bad choices (i.e. being brutally mean to other people because they "had a bad day"). Whyy? @newpublic.substack.com brings the research I always wanted. newpublic.substack.com/p/social-med...
newpublic.substack.com
⚖️📲 Social media punishment does not need to be a Kafkaesque nightmare
Matt Katsaros on procedural justice and our case studies with the Social Media Governance Initiative
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Alice Hunsberger @aagh.bsky.social · 14/11/2024
THANKSGIVING STUFFING FLAVORED CANDY! www.pd.net/products/loo...
Candy pieces with the following flavors: carrot, pecan pie, cranberry, stuffing, glazed ham, sweet potato, squash, apple pie, sweet corn.
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Alice Hunsberger @aagh.bsky.social · 14/11/2024
My parents and I are Buddhist, but the rest of my family is Christian(ish). Winter holidays were just... whatever we were in the mood for. Sometimes we had a christmas tree, or a winter shrine, or we did Icelandic yule. Last year I didn't do much. This year: BRING ON ALL THE HOLIDAY STUFF!!!!
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Alice Hunsberger @aagh.bsky.social · 14/11/2024
It’s clear that trust & safety/ moderation at platforms is moving from “follow the ethics and priorities of the ceo” to “follow the ethics and priorities of the government” (aka compliance-based). This is bad when it’s an authoritative government that believes LGBTQ+ content is porn.
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Alice Hunsberger @aagh.bsky.social · 14/11/2024
What are the best joyful feeds to follow here, for when I need a break from doom and gloom? 🙏🏻
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Reposted by Alice Hunsberger
Jesspooka Kant 🎃 @jessdkant.bsky.social · 08/11/2024
I've spoken to many people who point out that things were bad when we grew up, homophobia and transphobia were endemic, and we survived. What people need to remember is how many of us didn't, and that this is a generation that has seen a better world already— one being taken from them violently.
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Alice Hunsberger @aagh.bsky.social · 13/11/2024
My 7 year old: “So mom, how’s Trust & Safety going?” Me: 😩
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Alice Hunsberger @aagh.bsky.social · 12/11/2024
Which to protect more online: Privacy, safety, or self expression? Platforms need to tradeoff somewhere and they’re all important. We’re finally getting answers. (It’s not privacy) www.everythinginmoderation.co/four-horseme...
everythinginmoderation.co
The four T&S horseman of the Trumpocalypse
For the last few years, we — as a society — have been getting to grips with how to balance safety, self-expression, and privacy online. With Trump’s election in the US and safety regulation in Austral...
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Alice Hunsberger @aagh.bsky.social · 11/11/2024
🚨 PSA: If you voted in the US election, it's likely that your full name and home address are easily searched online. US voting records are public and a website called VoteRef has compiled them all, with the goal of "encouraging greater voter participation"
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Alice Hunsberger @aagh.bsky.social · 08/11/2024
Realized I never did an intro post, so here's a 🧵: I've been working in online safety for 22 years. At this point, it’s my profession, but also my hobby and passion.
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Alice Hunsberger @aagh.bsky.social · 08/11/2024
The government-elect in the US views content moderation as censorship & will likely attack Section 230 & net neutrality. On the other hand: increased online safety regulation and "duty of care" in the EU, UK, Australia, etc. & lawsuits to hold tech companies accountable for not moderating enough.
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Alice Hunsberger @aagh.bsky.social · 07/11/2024
Two big news stories from Australia and Canada in trust & safety that you may have missed (I’m distracted by US election commentary too): 1- Australia’s under-16 social media ban is official 2- TikTok is barred from operating in Canada due to security concerns (Canadians can still use the app)
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Alice Hunsberger @aagh.bsky.social · 06/11/2024
Things I’ve done in the 2 hours I’ve been awake today: - cried - checked in on my family - set up a monthly donation to the Trevor Project We’ll see how things unfold but my immediate fear is that trans kids lose hope for their future. Doing everything I can to help.
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Alice Hunsberger @aagh.bsky.social · 05/11/2024
❤️ to everyone working on election integrity and trust and safety teams today. ❤️ to poll workers. ❤️ to everyone who has exercised their right to vote. ❤️ to those who are doing their part to hope for a future where everyone is respected and safe. (Is that too much to ask?) Please vote! ✌🏻
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Alice Hunsberger @aagh.bsky.social · 01/11/2024
For Halloween I dressed up as the scariest thing I could think of…
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Alice Hunsberger @aagh.bsky.social · 25/09/2024
Hot take: Philippines drag is better than LA drag (hello from Manila)
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Alice Hunsberger @aagh.bsky.social · 22/08/2024
Working in trust & safety means you see monsters everywhere online… but I just met one IRL!
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Alice Hunsberger @aagh.bsky.social · 21/08/2024
I have a lot of questions about Article 21 of the DSA, and few answers… but I do know that there’s the potential for radical change around policy enforcement: www.everythinginmoderation.co/article-21-d...
everythinginmoderation.co
The DSA article you didn't know about, but should
Two online dispute settlement (ODS) bodies have been certified to take user appeals under Article 21 of the Digital Services Act. This could be a revolutionary change to the way that user appeals work
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Alice Hunsberger @aagh.bsky.social · 13/08/2024
In my newsletter this week, I took a look at how Safety, Security, and Privacy intersect with each other. I realized they all have the goal of protecting the company, the users, and the data, but from different directions:
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Alice Hunsberger @aagh.bsky.social · 13/08/2024
Dipping my toes into posting here, though it's been approximately 5 years since I posted anywhere but LinkedIn. Who are the Trust & Safety folks to follow? How do I build up a list of rad people on here? What do people like to see? Help! :)
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