The entire system needs to change including, arguably most importantly, the interface that is the JCP.
The ethos, the staff manual, the layout of the space, all of it.
Some steps towards that here, with a sketch of what it could look like:
autonomy.work/portfolio/tr...
autonomy.work
Transforming Employment and Support Infrastructure
Read our new report outlining how Jobcentres could be transformed from traditionally transactional spaces into holistic, empowering hubs – dynamic community assets that foster empowerment and resilien...