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Wilbert Liu

@wilbertliu.com
3.5K followers 382 following 421 posts

Building rinhelp.com to help founders and engineers fix technical support fast. Previously sold 3 startups.

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Wilbert Liu @wilbertliu.com · 04/05/2026
What do you mean by usage logs? Just curious, why did you stop then?
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Wilbert Liu @wilbertliu.com · 04/05/2026
It will report its findings. Here is one of the investigation result:
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Wilbert Liu @wilbertliu.com · 04/05/2026
I'm working on a new thing: rinhelp.com It's an AI agent that helps you fix technical support issues without having to steer another agent. It's built for founders and engineers who ship fast with AI and handle customer support on a daily basis. I'd really appreciate your honest feedback.
rinhelp.com
AI Support Diagnosis for Technical Support Teams – Rinhelp
Find the root cause of technical issues without babysitting another agent. Rinhelp starts from the support thread and returns an evidence-backed diagnosis draft for internal review.
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Wilbert Liu @wilbertliu.com · 01/01/2026
Happy new year everyone! 🎇 This year I want fewer goals and better questions. Not “How do I grow faster?” But “What’s worth growing at all?” What question are you carrying into this year?
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Wilbert Liu @wilbertliu.com · 21/03/2025
AI era: The time when the senior software engineer role makes sense. Review. Review. Review.
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Wilbert Liu @wilbertliu.com · 15/03/2025
Since you covered how the role of software engineers is changing, it’ll enrich the topic when you cover other things that people made. And it’s not necessary to write your perspective imo. But it’s up to you.
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Wilbert Liu @wilbertliu.com · 14/03/2025
Good article, Michiel! If you want to, you can cover the latest games by Levels and whatnot. Since then, some better quality games emerged and made money too.
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Wilbert Liu @wilbertliu.com · 13/03/2025
Thanks Michiel. Which blog post is that? :)
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Wilbert Liu @wilbertliu.com · 12/03/2025
All of them :)
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Wilbert Liu @wilbertliu.com · 12/03/2025
Windsurf pro tip: -/ Use 3.7 (thinking) for writing -/ Use 3.7 or 3.5 for chatting You can thank me later. Enjoy the vibe! 🕺
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Wilbert Liu @wilbertliu.com · 12/03/2025
Ha, likewise then! LFG! 🔥
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Wilbert Liu @wilbertliu.com · 11/03/2025
Love it, Val. You’ve set a high standard on your journey. And I’m sure many have been inspired by following you. I’m one of them.
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Wilbert Liu @wilbertliu.com · 11/03/2025
3/ After some time, I realized that to keep going is easier and has more chances to reach my goals. Perhaps I’m stubborn. But I know I don’t want to look back one day and say, I regret not doing that. How about you?
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Wilbert Liu @wilbertliu.com · 11/03/2025
2/ But then I took a break and closed my eyes. I asked these simple questions: – Why do I do it? – Do I still want it? – How bad do you want it?
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Wilbert Liu @wilbertliu.com · 11/03/2025
1/ There were times in my indie journey when I just wanted to give up. – Customers churn – Fraud and abuse – Little to no conversion – You name it
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Reposted by Wilbert Liu
Thomas Sanlis @tsanlis.bsky.social · 07/03/2025
✨ I'm working on a new project: Uneed Games UG will be a launch platform similar tu Uneed, but dedicated to video games Wanna be notified when we launch? www.uneedgames.com
uneedgames.com
Uneed Games
The new launch platform for video games
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Wilbert Liu @wilbertliu.com · 07/03/2025
I feel you, Rafal. For me, I let myself feel things and not get beaten by them—it’s hard tho. In the case of new customers, I see it as a chance to serve them in the best possible way. But yeah, it’s easier to be said than done.
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Wilbert Liu @wilbertliu.com · 05/03/2025
Spot on! So then I bet the 4th time founders succeed 😁
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Wilbert Liu @wilbertliu.com · 05/03/2025
Exactly. In no time though, they'll learn that a great product is also marketing 😄
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Wilbert Liu @wilbertliu.com · 05/03/2025
First time founders start with code. Second time founders start with potential customers + landing page + etc. Marketing, marketing, marketing.
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Wilbert Liu @wilbertliu.com · 03/03/2025
Despite the greatness of Next.js and Astro, has any of you built and maintained a landing page that's built with Vite and React? What are the downsides? I'm considering detangling the stack from the ever-changing JS ecosystem here.
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Wilbert Liu @wilbertliu.com · 01/03/2025
Is it on Windsurf? If yes, I bet they have some additional prompts.
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Wilbert Liu @wilbertliu.com · 01/03/2025
3.7 tends to overengineer in some cases, making it hard to debug or detangle the resulting code. And 3.5 has proven itself as the wisest engineer so far :)
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Wilbert Liu @wilbertliu.com · 28/02/2025
Use 3.7 for architecting and/or implementing a feature. Use 3.5 for focused tasks. Now we have a superteam of engineers. And guess what? You are now getting promoted to be the CTO.
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Wilbert Liu @wilbertliu.com · 28/02/2025
Oh, I thought it’s a $599 course. I’m churning now 🫣
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Wilbert Liu @wilbertliu.com · 28/02/2025
With your shovel? Sure! 😄
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Wilbert Liu @wilbertliu.com · 27/02/2025
Whereas, OpenAI o3-mini-high picked one thing, and the resulting design flowed nicely. Anyone experiencing the same? P.S. I didn't use the thinking mode.
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Wilbert Liu @wilbertliu.com · 27/02/2025
Is it just me? I tried the same prompt in Claude Sonnet 3.7 and OpenAI o3-mini-high for a simple design decision in React code. Claude Sonnet 3.7 decided to follow the design convention, but it followed the code that I've commented out. Continued... 👇
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Wilbert Liu @wilbertliu.com · 25/02/2025
Yeah, maybe… Perhaps encourage your subscribers to reply to your newsletter too? That could become *your* community.
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Wilbert Liu @wilbertliu.com · 25/02/2025
Agreed with the click-baity stuff. I'm yet to find a YTer that shares authentic and unfiltered things. But probably they have different goals.
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Wilbert Liu @wilbertliu.com · 25/02/2025
Perhaps I'm missing out, but any favorite indie YTers?
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Wilbert Liu @wilbertliu.com · 25/02/2025
Claude Sonnet 3.7 is nice... Until you get rate limited 🥹
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Wilbert Liu @wilbertliu.com · 25/02/2025
That's cool, Tom. Thanks for sharing! :)
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Wilbert Liu @wilbertliu.com · 25/02/2025
We need more like this. Keep writing, Pete! 👍
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Wilbert Liu @wilbertliu.com · 24/02/2025
Oh wow, that’s a step further than I can imagine. How did you hop into that *accountability* group, Tom? Looks intriguing.
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Wilbert Liu @wilbertliu.com · 24/02/2025
Ah, yeah. I remember you recorded a podcast, Val. Curious here—why podcast, not blog?
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Wilbert Liu @wilbertliu.com · 24/02/2025
I’m already fed up with AI content, and looking for *those* (not random ones) that document their journey.
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Wilbert Liu @wilbertliu.com · 24/02/2025
Anyone still documenting indie-making journey on blog or newsletter? I miss a good ol' writing that's free from algorithm-pleasing notions. Am I getting old? 😅
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Wilbert Liu @wilbertliu.com · 21/02/2025
Yep yep! Pro tip: Make the FOMO pop using countdown. lol! Well, I think I should make this kind of component 🤔
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Wilbert Liu @wilbertliu.com · 21/02/2025
I see… :) How about giving some warnings with email sequence, before and after downgrading? A few emails should be enough to then justify your action to “randomly” delete the config.
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Wilbert Liu @wilbertliu.com · 20/02/2025
There are 2 approaches I can think of. 1. A question icon beside the title of “1 integration”. When a user hovers over it, there should be a tooltip that explains “You are on the free plan” 2. Inject something like “1 integration (free plan)” or something like that. Haha, it’s not easy, I agree.
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Wilbert Liu @wilbertliu.com · 20/02/2025
Ah, yeah, that can be bad. I hope you can find a calmer community here.
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Wilbert Liu @wilbertliu.com · 20/02/2025
Welcome, Matt! And curious here. What kind of toxins are there that might affect your health?
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Wilbert Liu @wilbertliu.com · 20/02/2025
Da' best! Let them become your referral and bring more people in 😉
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Wilbert Liu @wilbertliu.com · 19/02/2025
These days are crazy. – Endless customer support – Tool launches – etc One thing for sure, doing SaaS is freakin’ hard! Now trying to get calm while watching the fire around me. P.S. I feel bad when I miss your important update. Send me one?
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Wilbert Liu @wilbertliu.com · 18/02/2025
Thank you :)
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Wilbert Liu @wilbertliu.com · 18/02/2025
That’s good to know! :)
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Wilbert Liu @wilbertliu.com · 18/02/2025
We didn't make it to the top 3, but that's okay! Thank you for your support for this little tool. If you happen to make something cool with it, please don't be hesitant to tell me 😉 Cheers! 🥂
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Wilbert Liu @wilbertliu.com · 18/02/2025
Thank you James! 😊
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Wilbert Liu @wilbertliu.com · 18/02/2025
Climbed to the 4th place, thanks to @poppacalypse.bsky.social 🎉🫶 Can we get to the 3rd place? 🤞
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