iiinova — where your digital self keeps evolving

Tess Thompson @tessthompsonca.bsky.social · 11/12/2025

New consumer research out by Citizens Advice - reference pricing (i.e. ‘was £25, now £15’) makes consumers less likely to make the right choice when shopping online, with consumers experiencing poor mental health and financial insecurity hit harder. wearecitizensadvice.org.uk/beware-the-b...

wearecitizensadvice.org.uk

Beware the bargain: how digital design tactics are harming consumers

Ever worried that when shopping online you’re being subtly influenced by the way digital platforms are designed? Well, we’ve just proved…

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Reposted by Tess Thompson

Tom MacInnes @tommacinnes.bsky.social · 28/10/2025

Proper good news today - the Renters' Rights Act gets Royal Assent. Citizens Advice see 200 people a day with problems in private rented housing. The act shifts the balance towards tenants, but it's just the start, as @tessthompsonca.bsky.social says here wearecitizensadvice.org.uk/the-renters-...

wearecitizensadvice.org.uk

The Renters’ Rights Act is here — but the work is just beginning

After years of waiting, the Renters’ Rights Act has finally received Royal Assent and passed into law. We’ve campaigned hard for this, and…

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Reposted by Tess Thompson

Emer Sheehy @emerdemeza.bsky.social · 28/10/2025

Last night, the Renters Rights Act finally became law. This is excellent news for private renters, who for too long have been stuck struggling with insecure, unaffordable, and poor quality housing. www.bbc.co.uk/news/article...

bbc.co.uk

Renters' Rights Bill becomes law - here's what it means for you

Sweeping new rules for renting in England receive royal assent - so what is changing?

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Tess Thompson @tessthompsonca.bsky.social · 28/10/2025

There's a lot of important wins in the new Act, from ending Section 21 'no fault' evictions and boosting housing standards, to granting additional powers to local authorities to properly enforce the new rules. Read more in our blog ➡️ medium.com/p/1308fb226853

medium.com

The Renters’ Rights Act is here — but the work is just beginning

After years of waiting, the Renters’ Rights Act has finally received Royal Assent and passed into law. We’ve campaigned hard for this, and…

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Tess Thompson @tessthompsonca.bsky.social · 28/10/2025

After years of waiting, the Renters' Rights Act is finally here. This is massive news for private renters in England, who have long been struggling with housing affordability, standards, and security. At @citizensadvice.bsky.social we've campaigned hard for this day.

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Reposted by Tess Thompson

Emer Sheehy @emerdemeza.bsky.social · 19/03/2025

This week marks 5 years since the first Covid restrictions came in. Yesterday's news on disability benefits just adds to the sense that these years have been pretty relentless for people we help. Some quick takeaways from our latest research into how people's lives - and budgets - have changed:

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Tess Thompson @tessthompsonca.bsky.social · 06/03/2025

This report is just the start of our work on hidden deals. We’ll be thinking more about what this means for consumers with mental health issues, and all consumers, getting fair access to good telecoms deals. Regulators should be too.

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Tess Thompson @tessthompsonca.bsky.social · 06/03/2025

We worked with @moneyandmentalhealth.org to survey people with lived experience of mental health problems. We found that although 3 in 4 people surveyed tried to haggle, the majority (85%) found that their symptoms made this hard.

This is a summary image highlighting key points of the report. The intro text reads 'Haggling for people with mental health problems. Nearly 3 in 4 people with mental health problems we surveyed have tried to haggle with their telco provider. But for every step of the long and sludgy haggling process, more respondents who haggled found the task difficult than easy.' This is followed by 3 sections on the consumer journey, starting with 'before reaching their provider,' then 'once in contact,' and finally 'after hanging up the phone.' Under each heading is listed details of the aspects respondents found difficult. The closing text reads 'Respondents whose mental health problems qualify as a disability were even more likely to find the haggling consumer journey to be difficult.'

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Tess Thompson @tessthompsonca.bsky.social · 06/03/2025

When your fixed term telecoms contract comes to an end 📱 🌐, haggling with your provider is one of the ways to avoid your bill shooting up 📈. At @citizensadvice.bsky.social , we're worried that not everyone has equal access to these 'hidden deals.' 🧵 www.citizensadvice.org.uk/policy/publi...

citizensadvice.org.uk

Hidden Deals: Haggling and mental health in the telecoms market

This report looks at ‘hidden deals’ in the telco market - lower prices obtained via haggling. Our findings show access to these deals is unequal, with barriers and sludge in the consumer journey parti...

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