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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 4h

We are looking for an editor for the Best of the Literature column. Published quarterly, the column is intended to keep librarians, administrators and staff up to date with the most recent, relevant, and useful literature of the field. Learn more at librarywriting.blogspot.com/2026/10/call...

CALL FOR EDITOR: Best of the Literature Column
Please send letters of interest and questions to Public Services Quarterly editor-in-chief Kim Mitchell (mitchelk@union.edu).

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 14/09/2026

From building external collaborations and supporting #StudentSuccess to partnering with faculty, rethinking #LibraryInstruction, and assessing research confidence, this review explores the many ways #AcademicLibrarians can expand their impact. doi.org/10.1080/1522... #AcademicLibraries

COLUMN:
BEST OF THE LITERATURE
Engagement opportunities in academic libraries: Facets and trends
Olivia Sparks
ASU Library, Arizona State University, Tempe, AZ
Engagement within academic libraries can take on various forms. Delineating the differences between engagement and outreach provides academic librarians a pathway to increase external collaborations and institutional impact. Understanding new and emerging academic librarian roles creates the foundation for institutional impact and job satisfaction. Student success is another product of effective engagement; understanding how students engage with campus activities can provide another avenue for collaboration. Successful engagement is also demonstrated in assessing student research confidence and abilities, managing faculty expectations for incoming student research abilities, and making significant changes in existing one-shot instruction sessions. Evidence synthesis research can provide another avenue for academic librarian engagement with faculty and researchers. The articles reviewed here explore various facets and trends in academic librarianship and offer opportunities for meaningful engagement.
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 26/08/2026

A new issue of PSQ is out! Read how #AcademicLibraries are dealing with instruction, accommodations, podcasting, engagement opportunities, intellectual freedom, and more! Check it out at tandfonline.com/toc/wpsq20/current #AcademicLibrarians #PublicServices

public services Quarterly
tandfonline.com/toc/wpsq20/current
NEW ISSUE RELEASED!
Volume 22, issue 3
JULY - SEptember 2026

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 17/08/2026

#AcademicLibraries serve as spaces of play and exploration. From circulating board games to hosting games-based programming, libraries are uniquely positioned to expand access to games. Yet while collections have grown, #accessibility has not kept pace. Read more at doi.org/10.1080/1522...

Approachable, equitable, accessible: Libraries as arcade of accommodations
Tabletop and digital games are growing parts of academic library collections. Games can teach social-emotional skills and increase the sense of belonging through community building. American Libraries Magazine’s 2025 articles on the Adaptive Arcade and Dr. Heron’s 2024 monograph, Tabletop Game Accessibility, support this growth and can serve as a model for creating more inclusive and accessible game collection development, programming, and outreach.
COLUMN:
MARKETING
Jennifer A. W. Stubbs & Michelle Goodridge
Cullom-Davis Library, Bradley University, Peoria, Illinois, USA
Laurier Library, Wilfrid Laurier University, Waterloo, Ontario, Canada
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 06/08/2026

Learn how the podcast Librarians Spill the Tea was launched and how it informed #LibraryOutreach. This article explores the nuts and bolts of starting a #podcast, developing branding, and creating sustainable workflows that can still make an impact. Read more at doi.org/10.1080/1522...

Spilling the Tea on Librarians Spill the Tea: How to start a podcast
COLUMN:
MARKETING
Mary Elizabeth Schiavone & Tristan MK Draper
Library & Information Technology Services, Beloit College, Beloit, WI
Outreach, marketing, and professional development can feel out of reach, especially at small institutions. Learn how the producers of the podcast Librarians Spill the Tea launched the project, how it informed their library outreach, and how they learned from their mistakes. This article explores the nuts and bolts of starting a podcast, developing branding, and creating sustainable workflows that can still make an impact.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 21/07/2026

This Technology Column details an experiment in collaborative historiography at UChicago. A team of students, faculty, and staff wrote a compilation of the books published by faculty members across the lifespan of the physics department. Learn more about the process: doi.org/10.1080/1522...

COLUMN:
TECHNOLOGY
Eva Spin & Tyler Lutz
University of Chicago Library, MI
Binding energy: Books by UChicago physics faculty
Binding Energy is an experiment in collaborative, book-based historiography. A team of students, faculty, and staff ventured to open a rather particular window into the life of the University of Chicago’s physics department: a comprehensive accounting of the books published by faculty members across the full span of the department’s existence. This paper details how the team produced a bibliography and created a web exhibit designed to highlight a broadly representative selection of published works. This paper concludes by offering some thoughts about how our process could be built upon and adapted to other contexts.
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 09/07/2026

This article investigates the impact of food availability, access, and policy on student use of library spaces/services and support for academic work. Findings reveal positive perceptions of library support for food access on academic success and use of library space. More at doi.org/10.1080/1522...

Research Article
Feeding minds: The impact of academic library food access on student engagement and success
María Evelia Emerson
University Library, University of Illinois Urbana-Champaign, Urbana, IL

A large academic library investigated the impact of food availability, access, and policy on student use of library spaces and services and support for academic work. Survey results reveal student strategies for accessing food, use of existing food support services, and perceptions of the impacts of library support for food access. Findings reveal positive perceptions of library support for food access on student academic success and use of library spaces. Results also articulate opportunities for academic libraries to connect with student needs for food information and develop programs to support food security.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 30/06/2026

This article presents a case study on fidget tools offered to undergrads during one-shot #LibraryInstruction sessions. Usage and survey results indicate that most students will take a fidget when offered and perceive positive benefits. Read more: doi.org/10.1080/1522... #AcademicLibraries

Research Article
Incorporating fidget tools in library instruction: A case study
Alexander Deeke
University Library, University of Illinois Urbana-Champaign, Urbana, IL
This paper reports the results of a case study where fidget tools were offered to undergraduate students in the context of one-shot library instruction. The literature suggests students, particularly neurodivergent students, perceive a positive influence from fidget tools on their learning and attention. An instruction librarian provided and tracked fidget tool usage in seven one-shot library instruction sessions taught in an introductory composition course. Fidget tool usage and results from a survey indicate that most undergraduate students will take a fidget tool when offered and perceive a positive influence from fidget tools on their perceptions of inclusion, learning, and attention.
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 17/06/2026

This article shares a review of literature on the challenge of recruiting and retaining academic librarians, exploring issues of diversity, hiring processes, work arrangements, tenure and promotion, and more. Read at: doi.org/10.1080/1522... #recruitment #AcademicLibraries #retention #hiring

COLUMN: BEST OF THE LITERATURE

Recruitment and retention in academic libraries: New perspectives
Brad Vogus
ASU Library, Arizona State University, Tempe, AZ

The challenge of recruiting and retaining academic librarians is not new. Library administrators often struggle to produce a large pool of applicants from diverse backgrounds for open positions, while candidates are frequently frustrated with limited communication and the slow, complex nature of the hiring process. Although some aspects of recruitment and retention are difficult to control, others are within institutional reach. Flexible work arrangements, transparent tenure and promotion policies, equitable treatment, and support for work–life balance are priorities for many librarians. The articles reviewed here explore the issues librarians identify as most significant. In addition, scholarship focusing on Black, Indigenous, and People of Color (BIPOC) librarians and autistic librarians highlights recruitment and retention issues affecting populations that are not always fully examined in the library literature.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 03/06/2026

A compilation of #AILiteracy tools and standards for #AcademicLibraries on how to use and discuss #GenerativeAI with students, including prompt engineering, resources and assignments, training opportunities, and guidance on responsible AI use and evaluating AI outputs. doi.org/10.1080/1522...

COLUMN:
INTERNET RESOURCES
AI LITERACY RESOURCES
Annis Lee Adams
University Libraries, California State University - East Bay, Hayward, CA

We know students are using generative AI to brainstorm research topics, to develop research questions, and to find sources for research projects in addition to using AI for writing papers and creating presentations. We also know that, at this time, AI tools have limited ability to find high-quality, relevant sources; frequently hallucinate citations that do not exist; and provide no grounding or context for why they present sources or where they found them.

Teaching students and our academic colleagues AI literacy is imperative. AI literacy includes discussing the strengths and limits of generative AI tools by explaining how they operate, how they may be biased, and how they are different from traditional search engines, such as Google and library databases. Furthermore, AI literacy includes guiding students to create productive, iterative prompts and evaluating AI outputs. Additionally, students need to understand appropriate, ethical, and responsible uses of AI tools.

Public Services Quarterly 2026

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 27/05/2026

This #Technology article examines the potential impacts of reliance on #ArtificialIntelligence and discusses how libraries can lead AI literacy initiatives from a place of neutrality, utilizing existing #InformationLiteracy and #CriticalThinking expertise. Read more at doi.org/10.1080/1522...

COLUMN: ECHNOLOGY
Brooke Gross
University Libraries, Western Kentucky University, Bowling Green, KY

AI literacy long term:
Conversations and implications
While there is a great deal of research and discussion on the efficacy, pitfalls, and various uses of artificial intelligence in academic settings, it seems there is very little emphasis on the long-term consequences of delegating thought-based tasks or how information professionals in particular can engage in meaningful and productive conversations surrounding these risks. This article will examine the potential impacts of increased reliance on artificial intelligence and identify ways in which libraries can lead AI literacy initiatives from a place of neutrality, utilizing existing information literacy and critical thinking expertise.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 18/05/2026

This article reflects on The Grolier Club's rich history, ever-evolving approach, and how their exhibitions further their mission “to celebrate the art and history of the book.” Read more at doi.org/10.1080/1522... #SpecialLibraries #SpecialCollections

Simple and sustainable: Maintaining the Merry-Go-Round of exhibitions at The Grolier Club
Shira Belén Buchsbaum
In September 2026, The Grolier Club will open our 1,000th and 1,001st exhibitions since our founding in January 1884. These two exhibitions reflect some of the foundational aspects of The Grolier Club’s exhibition’s program: observing, narrating, and interpreting the history of book making; celebrating practitioners and innovators; and expanding notions on what constitutes the art and history of the book. The oldest and largest bibliophilic membership society in the United States, the Grolier Club is proud that over 142 seasons and three buildings in Manhattan, we have always hosted exhibitions of books and prints open to the public free of charge. This paper reflects on that rich history, our ever-evolving approach, and how we continue to develop exhibitions that further our mission “to celebrate the art and history of the book.”

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 04/05/2026

Read our recent Marketing Column to learn how James Madison University libraries used their renovation as an opportunity to streamline communication efforts and share the library's narrative in new and exciting ways. #PublicServices #AcademicLibraries #Marketing #Outreach doi.org/10.1080/1522...

COLUMN: MARKETING
Beyond the building: Leveraging a library renovation to tell a broader story
Kristen Shuyler
Libraries, James Madison University, Harrisonburg, VA

A library renovation presents a unique communication challenge, requiring a thoughtful strategy that minimizes disruption while building anticipation. When James Madison University (JMU) decided to renovate and expand its flagship library, the JMU Libraries’ Communications & Outreach team pivoted from routine promotional efforts to a streamlined communication model designed to handle significantly increased, narrative-driven messaging related to the renovation. This article outlines the renovation project’s communication plan, describes our streamlining efforts, and highlights unexpected opportunities that emerged along the way—allowing us to share the library’s story in new ways and with broader audiences.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 24/04/2026

Our latest technology column explores a case study in the utility of structured light 3D scanning for cultural preservation in an #AcademicLibrary. Read about the project's success in demonstrating the feasibility of 3D scanning public art pieces for #preservation purposes. doi.org/10.1080/1522...

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 10/04/2026

Learn about the challenges faced by the State Library of Pennsylvania when providing service from a temporary location during a major building renovation was compounded by the COVID-19 pandemic. Includes handling scattered temporary spaces and limited access to collections. doi.org/10.1080/1522...

COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES
A perfect storm: Navigating a temporary move, major renovation, and a pandemic

Michael Lear & Sarah Greene
Department of Education, Bureau of State Library of Pennsylvania, Office of Commonwealth Libraries, PA

Providing service from a temporary location for over four years during a major building renovation, compounded by the COVID-19 pandemic, posed unique challenges for the State Library of Pennsylvania. Challenges included providing service in a limited, temporary space, staff scattered among seven different spaces in three buildings, and limited access to the majority of collections.
COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 31/03/2026

This research article explores how a #FlippedClassroom model helped students build confidence navigating both the physical and online #AcademicLibraries spaces, even without a course assignment to anchor instruction. Findings show promising gains in student confidence. doi.org/10.1080/1522...

Addressing student confidence levels in using library resources through flipped classroom instruction
Margaret Bates
University Libraries, University of Alabama, Tuscaloosa, AL

Library instruction positively impacts library anxiety and students’ reluctance to use library resources. The flipped classroom instruction model is a useful tool for librarians faced with a class with no focusing component. This article presents the findings of a flipped classroom designed to help students improve confidence in accessing the physical library space and navigating both physical and electronic library resources. The framework discussed takes place in an entry-level class without an assignment to focus library instruction. Findings from a pre- and post-test analysis show a promising increase in student confidence levels following library instruction through this model.

Public Services Quarterly 2026

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 19/03/2026

A new issue of PSQ is out! Read how #AcademicLibraries are dealing with public policy, research services, shelving training, digital accessibility, #AI, marketing and communications, visualization tools, renovation, 3D scanning, and more! Check it out at tandfonline.com/toc/wpsq20/current.

Public Services Quarterly
tandfonline.com/toc/wpsq20/current
NEW ISSUE RELEASED!
Volume 22, Issue 1
January - March 2026

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 11/03/2026

Our most recent #InternetResources column reviews free web-based #DataVisualization tools for users to quickly transform datasets into charts, maps, infographics, and other visual formats. These are useful to librarians, faculty, and students alike. Read more here: doi.org/10.1080/1522...

COLUMN:
INTERNET RESOURCES

Annis Lee Adams
University Libraries, California State University - East Bay, Hayward, CA

VISUALIZATION TOOLS

Sharing data is an important and common endeavor for scholars, students, librarians, and many other professionals. Data can help tell a story, be educational and enlightening, identify gaps as well as strengths, and inform decisions. Creating illustrative and engaging visuals from data and statistics can improve comprehension of what the data represents.

The websites reviewed in this column contain free resources that will help librarians, students, scholars, and others share data in appealing and easy-to-understand visual representations. None require any special skills to utilize. Most allow data to be uploaded and manipulated into a variety of charts, tables, graphs, infographics, word clouds, trees, maps, or other visualizations.

Public Services Quarterly 2026

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 25/02/2026

Our Marketing Column reports from the 2025 Library Marketing & Communications Conference. Insights offer adaptable strategies to build #engagement and #programming, strengthen faculty connection, and outreach to stakeholders. Read more about #AcademicLibrary #Outreach work: doi.org/10.1080/1522...

Dispatches from the 2025 Library Marketing and Communications Conference
COLUMN: MARKETING
John M. Jackson, Loyola Marymount University, Los Angeles, CA

The Library Marketing and Communications Conference is an annual gathering of outreach librarians and library marketing professionals. For academic library employees, attending the conference provides insights into marketing strategies that can be deployed to foster student engagement, connect with faculty, and effectively tell the story of the library to campus stakeholders. This year’s conference hosted several presentations by academic library representatives, including presentations on building communications toolkits, creating opportunities to foster student engagement, hosting contests that promote a campus reading culture, and strategically developing programming themes.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 13/02/2026

📣We are looking for new editors! PSQ is currently recruiting editors for two columns: Internet Resources and Special Libraries, Special Challenges. Learn more at librarywriting.blogspot.com/2026/02/call... #AcademicLibraries #AcademicLibrarians #PublicServices #CallForEditors

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 12/02/2026

Check out the #FutureVoices column: An LIS student's experience in a public library shaped and connects to their work in an #AcademicLibrary. This essay discusses belonging, empathy, and lifelong learning, while touching on motherhood and family life. Read more: www.tandfonline.com/doi/full/10....

COLUMN:FUTURE VOICES IN PUBLIC SERVICES
Looking Around: Seeing the Library Anew
Lauren Sullivan
Master of Library and Information Science Student, University of Rhode Island
This reflective essay explores how early experiences in a public library shaped the author’s understanding of libraries as spaces of belonging, empathy, and lifelong learning. Drawing on both personal narrative and professional insight, the essay connects these experiences to the author’s current work in an academic library and to the broader mission of librarianship as defined by the American Library Association’s Core Values of Librarianship. The piece also incorporates perspectives from librarian-mothers whose experiences illuminate the profession’s evolving balance between service, scholarship, and family life.
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 03/02/2026

In our latest #BestOfTheLiterature column, @caelinross.bsky.social compiles recent scholarship on #Indigenous knowledge sovereignty in #AcademicLibrarianship, calling for a move toward centering Indigenous self-determination, community authority, and sovereignty. Read more at doi.org/10.1080/1522...

COLUMN: BEST OF THE LITERATURE
Beyond cultural competency: Indigenous knowledge sovereignty in academic libraries
Caelin Ross
ASU Library, Arizona State University, Tempe, AZ
Indigenous knowledge sovereignty marks a transformative shift in academic librarianship, moving beyond cultural competency toward practices that center Indigenous self-determination, community authority, and epistemic sovereignty. Recent scholarship exposes how well-meaning diversity initiatives often continue colonial patterns of extraction and control. This review features scholarship from Indigenous and ally voices that bridges the gap between rhetoric and action, offering models grounded in relational practice, ethical stewardship, and structural change. These articles do not offer checklists, but require ongoing commitment to repair and reconciliation.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 21/01/2026

Our latest research article analyses appointment-based #ResearchHelp services provided by #librarians to undergraduate students across various #AcademicLibraries. The results and implementations can be useful guides for developing #PublicServices and #marketing. Read more at doi.org/10.1080/1522...

Research Article
“You don’t have to go it alone”: The delivery and description of appointment-based research services
Katy Kelly
University Libraries, University of Dayton, Dayton, OH

Appointment-based research help services provided by librarians to undergraduate students are prevalent in academic libraries. This study examines the delivery and description of these services using information gathered from library websites. The most common appointment-making mechanisms within the sample included the ability to pick a date and time, contacting a librarian using a directory listing, and completing an appointment request form. Descriptions of the service varied and were analyzed using a checklist of common details. The results and implementation considerations can be useful guides to developing public services and marketing.

Public Services Quarterly 2026

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 15/12/2025

This article examines the Diskovery Pilot at @natlibscot.bsky.social, highlighting key challenges in profiling disk collections and how a two-year pilot is shaping #AudioVisual #preservation best practices. 💿 Read more at doi.org/10.1080/1522... #SpecialLibraries #PublicServices #AcademicLibraries

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 08/12/2025

The latest #Technology Column delves into 3D scanning in #AcademicLibraries. This article provides an overview of the fundamentals, including the various types of 3D scanning technologies and the use cases for them. This is the first in a two-part series. Read more at: doi.org/10.1080/1522...

COLUMN: TECHNOLOGY
Nathan Camp
New Mexico State University
3D scanning in academic libraries part 1: Fundamentals of 3D scanning
3D scanning represents a whole host of exciting opportunities for the preservation of cultural heritage objects but has been sorely underrepresented in libraries. This article provides an overview of the fundamentals of 3D scanning, including the various types of 3D scanning technologies and the use cases for them.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 01/12/2025

Our latest marketing column outlines a library-led tradition at Virginia Tech. Cheesy Nights provides comfort food (free grilled cheese sandwiches), games, encouragement, and a sense of belonging during final exams. Read more about how it has grown over the past 14 years! doi.org/10.1080/1522...

Graphic of a grilled cheese sandwich
COLUMN:MARKETING
Cheesy Nights: A library-led tradition that fuels students and builds community at Virginia Tech
Ann Brown, Virginia Tech University Libraries, Blacksburg, VA
Cheesy Nights is a student-centered outreach program initiated by University Libraries at Virginia Tech to provide comfort food, encouragement, and a sense of belonging during final exams. What began with a borrowed griddle and $100 has evolved into a multi-day, volunteer-powered event that now serves more than 9,000 sandwiches each semester. This article outlines the origins, goals, logistics, marketing strategy, and cross-campus collaborations that sustain Cheesy Nights. It also provides a “Lessons Learned” section to help other academic libraries adapt the model. Cheesy Nights exemplifies how libraries can foster community and well-being while promoting their services in meaningful, memorable ways.
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 24/11/2025

Check out our new article about a study that explores how a structured professional development program shaped former library assistants' early career experiences, job satisfaction, and long-term competencies. Read more: doi.org/10.1080/1522...

Article

“Just like the library”: Exploring perceptions of career readiness and early career experiences of former library student assistants

Franklin Ofsthun
College of Information, University of Maryland, College Park, MD

Library student assistants employed by The Universities at Shady Grove’s Priddy Library take part in a mandatory professional development program that emphasizes skill building, professional experiences, and career competencies. This article uses interviews from seven former library student assistants to explore their feelings on early career experiences, and to determine what students retain from the program, and to learn what libraries can do to better prepare student employees for their post-graduation careers. When exploring their present positions, it was found that job satisfaction was positively correlated with workplace social support and negatively correlated with overwork. Participants identified many career competencies developed at the library that they continue to use in their post-graduation careers.

public services Quarterly 2025, VOLUME 21, ISSUE 4

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 17/11/2025

A new issue of PSQ is out! Read up on ethical practices, assessment, #InformationLiteracy, career readiness, #AI, community #outreach nights, productivity tools, #multilingual services, 3D scanning, preservation, and more! Check it out at tandfonline.com/toc/wpsq20/current.

Public Services Quarterly

tandfonline.com/toc/wpsq20/current

NEW ISSUE RELEASED!

Volume 21, issue 4, 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 05/11/2025

Our latest #BestOfTheLiterature column highlights the importance of #Multilingualism in providing equitable #LibraryService. This review examines challenges, then provides strategies and frameworks to embed multilingualism across services, infrastructure, and interactions. doi.org/10.1080/1522...

COLUMN:
BEST OF THE LITERATURE

Beyond translation: Multilingual access in library services

Chad Deets
ASU Library, Arizona State University, Tempe, AZ

Multilingualism is a crucial aspect of equitable library service. Recent literature on reading practices, collection development, scholarly publishing, and discovery systems suggests that multilingual access often remains more aspirational than operational. Users may encounter systemic barriers ranging from limited holdings and poor discoverability to monolingual service models, which can undermine cultural connection, identity affirmation, and a sense of belonging. Drawing on examples from diverse library systems and multilingual research environments, this review examines the gap between policy and practice, highlighting applications of strategies and frameworks that can embed multilingualism across services, infrastructure, and daily interactions.

public services Quarterly 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 24/10/2025

This study examined perceptions of #EthicalPractices in service delivery among information professionals in #AcademicLibraries in Tanzania, including equitable access to information, accuracy in information delivery, user #privacy, responsible use of technology, and more. doi.org/10.1080/1522...

Perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania

Beth Kachota, Ronald Bernard, & Silver Hokororo
Department of Informatics and Information Technology,
Sokoine University of Agriculture, Morogoro, Tanzania

This study examined perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania. Such perceptions shape how professionals interpret and apply moral standards in providing services. The study specifically aimed to examine information professionals’ perceptions of ethical practices, the effectiveness of ethics in influencing service delivery, and the use of existing ethical guidelines in selected academic libraries. A cross-sectional research design was employed, combining qualitative and quantitative approaches, with data analyzed using SPSS. Findings revealed a generally positive perception of ethical practices, with over 60% of respondents acknowledging that ethical standards guide their service delivery. However, neutral responses indicated uncertainty and inconsistent application of ethics, often attributed to inadequate training and weak enforcement of guidelines.

public services Quarterly 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 15/10/2025

This article explores what happens when #OralHistory meets #InformationLiteracy. Read about a collaborative interviewing assignment where students practiced active listening and ACRL Framework concepts at doi.org/10.1080/1522... #InfoLit #HigherEd #OralHistory #AcademicLibrarianship

Intercultural oral history interviewing as information literacy instruction method
Sarah Steiner
Hunter Library, Western Carolina University, Cullowhee, NC
Oral history interviewing has the potential to serve as a dynamic method for information literacy instruction; it requires learners to practice active, non-judgmental listening and demonstrate proficiency in ACRL Framework concepts. This article describes a collaborative oral history interviewing assignment adaptable to a wide variety of disciplines and settings. It outlines the rationale for librarian involvement, offers a curriculum plan, and shares findings from the assignment’s use in a senior-level global cultures course. Pre- and post-assessment surveys show that students found the curriculum both challenging and rewarding, with many reporting growth in hard and soft skills.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 06/10/2025

See how one #AcademicLibrary built a practical, repeatable cycle to assess everything from website usability to resources, and #LibrarySpaces to outreach, and more. Explore the Library #Assessment Cycle model design, methods, and findings. Read more at doi.org/10.1080/1522... #PublicServices

Research Article
Adjust the process: Developing and implementing an academic library assessment cycle
Eric Jeitner, Joyce DeStasio, Dana Jackson, & Alaina Walton
Richard E. Bjork Library, Stockton University, Galloway, NJ
This article outlines the development of a Library Assessment Cycle at the Richard E. Bjork Library of Stockton University. This is a cyclical, practical model for assessing academic library services, specifically: website usability; library space; library instruction; library resources; public services and staffing; and outreach. The article discusses the history and conceptual process of the cycle, the standing library committee that designed it, and detailed descriptions of the methods and findings of the first cycle. Limitations and advantages of this model, as well as best practices derived from our experiences, are also discussed.
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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 29/09/2025

This quarter's #InternetResources column provides a list of free productivity tools for both individual and committee work. These resources can help organize workloads, coordinate both group and singular projects, keep track of tasks, manage and track time, and more. Read on: doi.org/10.1080/1522...

COLUMN:INTERNET RESOURCES
PRODUCTIVITY TOOLS

Annis Lee Adams
University Libraries, California State University - East Bay, Hayward, CA

Librarians, along with everyone else in academia and beyond, are busy people. We have lots of different professional responsibilities, projects, tasks, and deadlines to keep track of. Fortunately, there are a plethora of tools out there that can aid us in staying organized and on top of our work. The tools reviewed in this column are useful to librarians for our own work and also can be recommended to our user community, students, staff, and faculty, to help them organize their workloads, coordinate group and individual projects, keep track of tasks, and manage and track their time.

The websites reviewed in this column contain free resources that help both individual productivity as well as collaborative or committee work.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 18/09/2025

Our latest article introduces the IDEA-A Integrated Model for #InformationLiteracy instruction, merging the IDEA design model & the Information Search Process, and illustrates its use in a Summer Bridge asynchronous course. #InfoLit #LibraryInstruction #HigherEd www.tandfonline.com/doi/full/10....

Article
IDEA-A Integrated model: A holistic instructional design model for information literacy instruction
Elizabeth Rugan Shepard
Marx Library, University of South Alabama, Mobile, AL
This paper introduces the IDEA-A Integrated Model for designing and implementing information literacy instruction in academic settings and provides a case study to demonstrate the use of the model to develop a Summer Bridge course to provide basic information literacy instruction to students via an asynchronous Canvas course. The model combines Mullins IDEA design model with Kuhlthau Information Search Process (ISP) model, resulting in a comprehensive, holistic model that addresses the behavioral, cognitive, and affective domains of learning. The IDEA-A model consists of four iterative phases: Initial Analysis, Design, Embed, and Assess, all contained within sustained consideration of and attention to the affective domain of learning. This systematic approach to instructional design emphasizes collaboration between librarians and faculty and continuous evaluation. The model is applicable to various educational contexts.
public services Quarterly, Volume 21, issue 3, 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 09/09/2025

A new PSQ is out! Read up on info lit instruction, library anxiety, outreach and marketing, citing ChatGPT, discovering medieval manuscript fragments in the archives, mental health and sensory inclusion in libraries, spotting fake news, book reviews, and more! www.tandfonline.com/toc/wpsq20/c...

Public Services Quarterly
tandfonline.com/toc/wpsq20/current
NEW ISSUE RELEASED!
Volume 21, issue 3, 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 03/09/2025

✨What role should large language models play in academic work? This commentary explores why citing AI, like ChatGPT, as a source is problematic and offers ideas for guiding responsible use. Read more: doi.org/10.1080/1522... #ArtificialIntelligence #ChatGPT #LLMs #AcademicLibraries

Column Technology
Stop Citing ChatGPT and Other LLMs as Academic References
Louie Giray
Department of Liberal Arts, Mapua University, Manila, Philippines

I challenge the growing trend of citing large language models (LLMs), like ChatGPT, as academic references. I present four key reasons why this is problematic: LLM-generated content cannot be verified, these models lack scholarly authority, citing them gives a false sense of academic credibility, and they are tools, not sources of knowledge. Normalizing the citation of unverified AI content instead of trusted, peer-reviewed research harms the integrity of academic work. This reliance might also prevent students from developing important research skills, like evaluating sources and engaging with academic work. To address this, I suggest that teachers and librarians intensify their role in guiding students through the integration of AI in academia. They must promote critical AI skills, update academic integrity policies, and give concrete steps toward responsible use of LLMs. The opinions in this commentary are my own and do not represent the views of my academic or professional networks.

https://doi.org/10.1080/15228959.2025.2510922

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 21/08/2025

Our current #FutureVoices column discusses ways in which #AcademicLibraries can use sensory inclusion to make spaces welcoming for #neurodivergent users and those with sensory sensitivities. doi.org/10.1080/1522...

COLUMN:FUTURE VOICES IN PUBLIC SERVICES

The need for sensory inclusion in academic libraries

Ezra Landon
School of Information, Wayne State University, Detroit, MI

Sensory inclusion is an oft-forgotten aspect of accessibility in academic library spaces. When sensory inclusion efforts are absent from the design and modification of academic library environments, neurodivergent people and those with sensory sensitivities are left feeling unwelcome in these library spaces. University student populations are growing more aware of their own and others’ neurodivergence thanks to the destigmatization of discussing non-normative ways of being and communicating, so it is important to keep up with this awareness through sensory inclusive initiatives in academic libraries. Ensuring that the people these sensory inclusive efforts are intended for are included every step of the way is vital.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 11/08/2025

New #Bibliometrics research article: Research Output in Library Anxiety at the Global Level reveals trends, key contributors, & insights for mitigating #LibraryAnxiety in #AcademicLibraries. Read more at doi.org/10.1080/1522... #ResearchTrends #StudentSuccess #PublicServices

Research Article
Research output in library anxiety in global level:
A bibliometric analysis

Md Firdaus & Shakil Ahmad
Mangalayatan University, Aligarh, Uttar Pradesh, India
Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia

This bibliometric analysis explores the growing body of research on library anxiety, a psychological barrier that hampers effective library use and academic performance among students. Since the 1980s, library anxiety has evolved from a conceptual framework into a critical area of research. By examining publications from 1992 to 2023, this study investigates the trends, key contributors, and geographical distribution of research on library anxiety. The findings highlight the increasing scholarly attention given to this topic, with substantial contributions from North America and Asia. Though research continues, gaps remain in understanding the intersection of library anxiety with digital resources and virtual libraries, suggesting areas for future exploration. The analysis offers valuable insights for academic libraries and educators aiming to mitigate the impact of library anxiety on student success.

public services Quarterly 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 31/07/2025

Checkout our round-up of free Internet Resources that explain what #FakeNews and misinformation are, and provide information and tools to identify and analyze them. #AcademicLibraries #PublicServices doi.org/10.1080/1522...

COLUMN:INTERNET RESOURCES
Resources to demystify fake news and misinformation
Annis Lee Adams
University Libraries, California State University - East Bay, Hayward, CA
Fake news and misinformation is rampant today. The purveyors of fake news and misinformation have become more sophisticated making it harder to identify. Fake news and misinformation range from distortion of real events to doctored photos and videos to completely false stories, using techniques that prey on emotions to advance particular beliefs, promote conspiracy theories, discredit opponents, and create polarization—often impersonating real people in order to manipulate. Having the skills to spot and analyze fake news and misinformation is critical. As academic librarians, we are uniquely positioned to provide tools and instruction on how to recognize fake news and misinformation and how to think critically about and evaluate information presented.

The websites reviewed in this column contain free resources that explain what fake news and misinformation are, and provide information and tools to identify and analyze them.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 21/07/2025

Our latest #Marketing Column article by @sabinedantus.bsky.social reframes #LibraryOutreach as advocacy—an empathy-centered, values-driven approach that builds trust and relevance by aligning messaging with community needs and institutional values. Read more at doi.org/10.1080/1522...

COLUMN:MARKETING
When outreach becomes advocacy: Marketing with impact

Sabine Jean Dantus
Information & Research Services, Florida International University Libraries, Biscayne Bay Campus, Miami, FL

This article reframes library outreach work as advocacy, emphasizing empathy-driven, values-based marketing to foster deeper community engagement. Using real-world examples and the author’s original FIRST Values Framework, it illustrates how libraries can align messaging with user needs and institutional values to build trust, relevance, and social impact. The article offers practical strategies for embedding advocacy into everyday outreach while addressing the challenges of measuring long-term impact.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 15/07/2025

Our Best of the Lit Column compiles literature that explores the impact of #LeisureReading on student #MentalHealth & well-being and the success of #PopularReading collections in #AcademicLibraries. Read more at doi.org/10.1080/1522... #StudentSuccess #AcademicLibrarians

COLUMN:
BEST OF THE LITERATURE

Mental health, belonging, and books: The role of leisure reading in student success

Corie Cisco
ASU Library, Arizona State University, Tempe, AZ

This annotated bibliography explores the impact of leisure reading on student well-being and the success of popular reading collections in academic libraries. Drawing on empirical research and case studies, it highlights how recreational reading supports mental health and emotional resilience in college students. The sources also illustrate how academic libraries, through thoughtful curation and promotion of popular reading collections, can foster campus engagement and holistic student support. Together, these findings make a strong case for integrating leisure reading into the academic environment.

public services Quarterly 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 07/07/2025

Our latest #SpecialCollections Special Challenges column discusses the medieval manuscript fragments found in bookbindings of unrelated books, the workflow to facilitate discovery of these fragments in the local catalog, and their connections with other library collections. doi.org/10.1080/1522...

Special Collections Special Challenges column

Uncovering medieval manuscript fragments in bookbindings at The University of Chicago Library

Rebecca Flore The Hanna Holborn Gray Special Collections Research Center, University of Chicago, Chicago, Illinois, USA

Fragments from medieval manuscript books were frequently refashioned into covers or internal structures of bookbindings in the 15th through 17th centuries. Because these manuscript fragments in bindings (in situ manuscript fragments) are unrelated to the later books they cover, they are often hidden from discovery in special collections libraries. The University of Chicago Library has developed a workflow to facilitate user discovery of in situ manuscript fragments via enhanced description in the local catalog and contributions to digital projects focused specifically on medieval manuscripts.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 23/06/2025

Our Future Voices in Public Services column invites LIS students to join the conversation. Our latest essay discusses the pros and cons of public access into academic libraries. Read more at doi.org/10.1080/1522... #PublicServices #AcademicLibraries #CommunityBorrowers

COLUMN:
FUTURE VOICES IN PUBLIC SERVICES

Academic libraries and public users
Estefani Mann
University of Arkansas, Fayetteville, AR
This essay discusses the pros and cons of public access into academic libraries. Such access can make these libraries busier and less inviting to the students they intend to serve. Oppositely, this access allows for better record keeping regarding local histories and can greatly increase the local opinion of the university if non-students can use the resources housed in the university library.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 13/06/2025

Check out our latest #InternetResources column on #PrivacyLiteracy Resources. The websites reviewed in this column contain free resources that explain privacy concerns and provide information and tools to address those concerns. Read more at doi.org/10.1080/1522...

Column Internet Resources
PRIVACY LITERACY resources
Annis Lee Adams
University Libraries, California State University - East Bay, Hayward, CA

Internet use is deeply integrated into our personal and professional lives by utilizing websites and applications (apps) on computers, smartphones, smart home devices, and wearable technology. However, users may not realize the extent of data they are sharing about themselves when using these sites and apps or know how organizations and companies are using that data. This is true for all kinds of sites and apps, including social media, shopping, business, education, entertainment, lifestyle, and much more. Users may share some data knowingly, but may not understand that additional data is unwittingly shared. This is why privacy literacy is so important.

Privacy literacy encompasses understanding what privacy means; what information is important to keep private; what risks there are to sharing personal information; how to weigh the risks/rewards of sharing personal data; how personal data may be tracked, stored, used, or distributed; and how to protect one’s information in the digital world.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 06/06/2025

Check out the Best of the Literature Column for a compilation of newer research exploring trends in how #AcademicLibraries can better enhance the visibility of #OpenAccess materials. Read more at doi.org/10.1080/1522...

COLUMN:
BEST OF THE LITERATURE

The visibility of open access materials in academic libraries

William Yates
ASU Library, Arizona State University, Tempe, AZ

Libraries are the keepers of knowledge and over the years have adapted to become a multifaceted institution that has to keep its finger on the pulse of change in material and technology. Since the UNESCO model was published in 2021, there has been a grander push for open science and, with that, libraries have also become the keepers of open access materials. This article compiles newer research exploring trends in how academic libraries can better enhance the visibility of open access materials. Showcased are innovative ways that different libraries utilized, from new programs and publishing to user testing and new librarian roles. Authors of these articles share their experiences with challenges and offer helpful insight for any institutional library looking to step up their approach to housing open educational resources.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 28/05/2025

Our recent Marketing Column explores marketing #LibraryServices to #transgender patrons and inclusive #outreach and promotional activities that connect with the community. Read more at doi.org/10.1080/1522...

Marketing library services to transgender patrons

Zephyr Rankin
Velma K. Waters Library, East Texas A&M University, Commerce, TX

The transgender community has unique and varied information needs that libraries can help to meet. However, many transgender people are hesitant to use libraries to access relevant information, due to a perception that libraries’ collections may be inadequate or outdated, or that library staff may treat them poorly. To counteract this perception, it is crucial that library outreach and promotional activities include, and even focus on, the local transgender community. This article addresses the importance of connecting with the transgender community and a variety of methods that may be employed by different sizes and types of libraries in different locations.

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 21/05/2025

A new PSQ issue is now available! Read up on citation literacy, archives, entrepreneurial services, open access materials, privacy, marketing for transgender patrons, book reviews, and more! www.tandfonline.com/toc/wpsq20/c...

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 15/05/2025

Our latest #SpecialLibraries column takes a look at the history and revitalization of the #archives of @norc.org at University of Chicago as #librarians and staff look to expand access and preserve the historic collection. Read more about this ambitious project at doi.org/10.1080/1522...

COLUMN:
SPECIAL LIBRARIES, SPECIAL CHALLENGES

Rediscovering our legacy: Reviving and reconstructing the archives of NORC at the University of Chicago

Andrew Thompson
The Bridge, National Opinion Research Center, Chicago, IL

The National Opinion Research Center (NORC) began by collecting data for the U.S. government during WWII. In 1947, it moved to the University of Chicago to broaden its work. NORC remains independent but closely connected to the University, with faculty on its board and early offices on campus. The NORC Library and Archives are located within the Bridge, a group of research centers focused on connecting academic work with practical impact. Historically used only in-house, the Archives were rarely promoted due to proprietary content and limited access policies. While some NORC data, like the General Social Survey, are public, most are not. The Bridge Archives now aim to expand access—an ambitious effort to support future research and preserve the collection. The long-term goal for access includes a reading room and a public finding aid, and NORC looks forward to welcoming researchers in the near future.

public services Quarterly 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 30/04/2025

Our latest Technology Column highlights the utilization of the @amlibraryassoc.bsky.social Project Outcome Toolkit for evaluating library programs using surveys, using the recently evaluated ChatGPT for Business programs as a case study. Read more at doi.org/10.1080/1522... #academiclibraries

COLUMN: TECHNOLOGY

Evaluating library entrepreneurial services impact: Introducing project outcome as an evaluation tool

Varun Gupta
Distance and Independent Studies Center (DISC), Rheinland-Pfälzische Technische Universität Kaiserslautern-Landau, Kaiserslautern, Germany

This paper explores the adoption of the Project Outcome Toolkit in libraries, focusing on its role in enhancing the evaluation of impact of programs and services. The toolkit facilitates the design and administration of surveys tailored to specific program objectives, supporting data collection, analysis, and reporting to inform decision-making. The results of this research are grounded in real insights gained from providing consulting services for evaluating business support programs in libraries. The practical experiences in designing, delivering, and assessing these programs using the Project Outcome Toolkit form the foundation of the findings reported in this article.

Public Services Quarterly 2025

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Public Services Quarterly Journal T&F @publicservicesq.bsky.social · 11/04/2025

Our latest research article discusses a multi-method study by @mcgill.ca #librarians. It investigates #citationliteracy, through undergraduate paper evaluations and focus groups, to understand student citation behavior, perspectives on citations, and available support. doi.org/10.1080/1522...

Research article
Understanding student citation literacy: A multi-method approach

Kristen Howard & Nikki Tummon
McGill Libraries, McGill University, Montreal, Canada

This multi-method study investigated the citation literacy, the knowledge and ability to create and understand citations, of undergraduate students in the humanities and social sciences. Although a critical academic and information literacy skill, citation literacy is often given insufficient instructional time or attention. The authors evaluated citation accuracy in 25 APA and 25 Chicago style student papers and conducted a focus group. The aim was to better understand student citation behavior, perspectives on citations, and available support. The findings suggest the need for more citation literacy training at universities, which academic librarians are well positioned to offer.

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