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If you don't have a smart meter, make sure your supplier has an up-to-date meter reading to avoid some of your previous usage being charged at the higher rate.

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The energy price cap is rising on Thursday and your bills may go up as a result. It comes at the time of year when householders will be more reliant on using heating systems to keep warm and healthy at home.

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Help National Energy Action to fight fuel poverty.

If you’re in a position to help out, a donation could provide a lifeline for someone struggling to make ends meet. 💙 www.nea.org.uk/donate/

nea.org.uk

Donate

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An increase in Ofgem’s energy price cap will add an extra £60 to the average household energy bill. For families who are already budgeting every penny, this increase could be devastating.

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Our Chief Executive Adam Scorer joined a panel of experts to discuss whether the idea of ‘Manchesterism’ can tackle fuel poverty. Thank you to Nesta, Polly Billington, Co-op Party and IPPR North for such an interesting session.

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Tackling fuel poverty is one of the most effective levers that government has to reduce child poverty, improve public health outcomes and accelerate the transition to warm, low-carbon homes. Yesterday, we worked with Labour Climate and Environment Forum to deliver a panel at #LabourConference.

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It helps them tailor their services to support households who need extra help with everyday energy matters like bills. It is also useful in the unlikely event of a power cut, gas or water supply interruption.

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National Energy Action @nea.org.uk · 27/09/2026

The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas and water networks look after customers who have extra communication, access or safety needs.

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Over the summer, we've delivered a series of training spotlights on key topics for frontline workers. One focused on supporting Advisers to help vulnerable customers avoid energy scams. We were thrilled to receive fantastic feedback on the course. Find out more about what our learners said.

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National Energy Action @nea.org.uk · 26/09/2026

Our Advice team offer tailored support to every client, exploring their individual circumstances and offering solutions, grants and suggested behaviour changes. It is lovely to hear directly from clients who our team have made feel 'heard, understood, and supported'.

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If you don't have a smart meter, make sure your supplier has an up-to-date meter reading to avoid some of your previous usage being charged at the higher rate.

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The energy price cap is rising next week and your bills may go up as a result. It comes at the time of year when householders will be more reliant on using heating systems to keep warm and healthy at home.

Reminder text: "Try to submit a meter reading before Wednesday 30 September" over a person crouching indoors to check a radiator valve near the floor.

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Next week, the price cap is set to increase – with a typical household expected to pay £60 more per year for energy. We hear from people every day who are struggling to make ends meet. For them, an extra £60 per year could be the difference between coping and crisis.

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National Energy Action @nea.org.uk · 24/09/2026

Three things we did this week 🚨 We held Fuel Poverty Forums in the North West, South East and West Midlands, we met MPs at community events, and our Chief Executive Adam Scorer appeared on BBC 5 Live to talk about energy bills rising ahead of winter.

Community forum in a hall where frontline workers sit at tables listening to a speaker sharing fuel poverty policy and project updates, with National Energy Action (NEA) branding visible.

Two MPs and a community worker stand smiling inside a Sheffield community retrofit hub beside information posters, marking meetings held at local community events.

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This session will look at tackling fuel poverty through a rural-lens. It will explore the unique barriers often facing rural households, groups that may be underserved by existing support, and consider how services and programmes can be better tailored to rural communities.

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National Energy Action @nea.org.uk · 24/09/2026

Only a fortnight to go until our Wales Fuel Poverty Conference. At the event, we're holding an interactive workshop aimed at frontline and community-facing practitioners.

National Energy Action Project Development Co-ordinator speaking with a community member at an event. Overlay text reads '2 weeks to go until our Wales Fuel Poverty Conference.'

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https://www.nea.org.uk/news-insights/blog-reaching-frontline-workers-who-help-families-at-scale/

This has helped create a vital shift from stand-alone advice provision to a whole-system response, where fuel poverty becomes part of everyday professional practice.  Read more in our latest blog from our Education and Training Officer Hanna: www.nea.org.uk/news-insight...

nea.org.uk

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Upskilling frontline professionals to understand more about the impact of fuel poverty on children has been a focus of our ‘End Child Fuel Poverty’ campaign.

NEA training session where a presenter uses an infrared camera and thermal images on a screen to demonstrate identifying home heat loss to frontline workers who support families.

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If you would like to find out more about our education workshops and resources, please contact trainingadmin@nea.org.uk. #InternationalDayOfSignLanguages

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Our Training and Education programmes are accessible and inclusive to learners’ needs. We are continually looking to adapt our resources. Our Education team recently developed this BSL video for young people to support our education provision.

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We impact the lives of tens of thousands of clients' every year. We unlock financial support and give access to crisis funds.

We did this through programmes such as our Warm Homes, Healthy Futures, industry initiatives and our Retrofit Hubs. Find out more by reading our Impact Report: buff.ly/gpA79VV

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We supported 31,872 people to live in warm and healthier homes between April 2025 and March 2026. We improved the health and the financial outlook of some of the people in the deepest fuel poverty.

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Our Community Retrofit Hubs in Sheffield, East Lancashire and Oldham are putting people at the centre of home retrofit. Read our latest blog: www.nea.org.uk/news-insight...

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We've already worked with Queensmead School in Leicester, and their headteacher said becoming a Fuel Poverty Aware School is 'an absolute no brainer'. If your school would like to get involved, please email trainingadmin@nea.org.uk.

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That's why we've launched 'Fuel Poverty Aware Schools' to work with educators to train students and staff about fuel poverty and how National Energy Action can provide support to low income families.

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National Energy Action @nea.org.uk · 21/09/2026

Teachers spend so much quality time with their students that they can be the first to spot an issue at home.

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Utility Week’s Consumer Vulnerability & Debt Conference 2026 is taking place next week, don’t miss your opportunity to attend! Book now using code NEA15 to save 15%: bit.ly/4fs4aOz #VulnerabilityAndDebt

Banner for the Consumer Vulnerability & Debt Conference, 30 September 2026 in Birmingham, showing outstretched hands with floating user icons to suggest consumer support, branded as an A Utility Week event and supported by National Energy Action (NEA).

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National Energy Action @nea.org.uk · 21/09/2026

Applying to an Energy Trust Fund can help you secure funding to support some of your most vulnerable clients. Funds could be available to help clear energy debt, cover energy fuel vouchers or purchase essential white goods.

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National Energy Action @nea.org.uk · 20/09/2026

Gas Safe registered engineers carry an ID card. This could be a physical card or a digital card. If an engineer does not show you their Gas Safe ID card when they arrive at your property, don’t be afraid to ask to see it. Find out more at bit.ly/GasSafeIDCard #GSW26

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National Energy Action @nea.org.uk · 20/09/2026

The Priority Services Register is a free UK-wide service, which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply. We encourage all households with vulnerabilities to contact their supplier to see if they are eligible.

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National Energy Action @nea.org.uk · 19/09/2026

In the wrong hands gas work can cause gas leaks, fires, explosions or carbon monoxide poisoning. If there’s a problem with your gas appliance, don’t try to fix it yourself. Always use a qualified Gas Safe registered engineer. Find out more at bit.ly/DoNotDIYGas #GSW26

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National Energy Action @nea.org.uk · 19/09/2026

Our Education Officer, Dean West explains why we’ve been delivering support for children and parents in everyday settings in order to build knowledge, trust and to normalise getting support. Read more about our education work in our latest blog :https://buff.ly/I5JEZEf

Training and Education Officer from National Energy Action guiding a small group of schoolchildren in a classroom activity to illustrate embedding child‑centred support in communities.

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In a gas emergency, it’s important to act quickly. Stop using gas appliances, turn off the gas at the meter, open windows, go outside, and call the National Gas Emergency Service on 0800 111 999. Get medical help if you feel unwell. Find out more at bit.ly/EmergencyGas #GSW26

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Three things we did this week 🚨 We called on the government to act quickly and announce targeted measures in the October Budget, we celebrated our #TeamNEA runners and held two of our Fuel Poverty Forums.

Runners wearing National Energy Action (NEA) vests at the Great North Run finish line, celebrated for completing the race and supporting the charity’s campaign to fight fuel poverty.

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Swift action is needed in the following areas: ● Implement PRS Minimum Energy Efficiency Standards (MEES) without delay ● Provide clarity on the new Home Energy Model (HEM) ● Prioritise the Warm Homes Agency ● Strengthen consumer protections.

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