If what you are mapping is incoherent, don’t fall in love with the map (or your personal ability to navigate with it).

“We have to improve our say-do ratio!” “We have to have more accountability here!” “We have to keep our promises!” “We need more predictability!” I’ve heard these phrases throughout my career. And in ...

Metrics are the corporate world’s comfort blanket: soft, familiar, and dangerously good at lulling us to sleep. We count clicks, tally hours, track KPIs, and build dashboards that glow green. But i…