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Build Vibrant Customer Communities in B2B | Kevin Lau, F5 Solutions
What if your B2B Marketing could create customer communities that were your biggest fans? Join our host, Bryan Kramer, the author of There is no B2B or B2C, It's Human to Human, as he interviews Kevin Lau of F5 Solutions about the importance of customer loyalty in SaaS models, why building a great customer onboarding is vital, and the challenges and benefits of scaling your customer experience from small group to vibrant community. ____ CONNECT with us at: Website: https://leadtail.com/ Leadtail TV: https://www.leadtailtv.com/ LinkedIn: https://www.linkedin.com/company/lead... Twitter: https://twitter.com/leadtail Facebook: https://www.facebook.com/Leadtail/ Instagram: https://www.instagram.com/leadtail/ ____ 00:00 Coming up in this interview... 00:39 Intro 01:32 How F5 is managing the Transition Into SaaS 02:45 Direct Customer Connections is Vital in Marketing 04:07 How Kevin Gets Sincere Customer Feedback 06:01 Customer Onboarding is an Essential Piece to Keeping Customers in SaaS 07:55 Tools for Getting the Right Feedback At The Right Time 09:25 Converting Customers to a Raving Fanbase 13:03 Creating a Vibrant Community in B2B 16:51 Scaling Customer Experience in a SaaS Model 20:38 The Most Critical Moment for Building A Great Customer Experience 23:31 How Being a Fan Informs Kevin's Efforts to Convert Customers into Fans