Klaus Miller @klausmiller.bsky.social · 29/09/2026Are consumers aware of their future inertia? We run a field experiment that offers over a million readers of a European newspaper auto-renewing or auto-canceling contracts. 131
Klaus Miller @klausmiller.bsky.social · 09/07/2026New working paper out with the Marketing Science Institute: "Engagement vs. Commitment: The Economic Trade-Offs of Polarizing News Content" (with Shunyao Yan). The puzzle: partisan content reliably drives engagement — more clicks, more time on site. So why not lean into it?msi.orgEngagement vs. Commitment: The Economic Trade-Offs of Polarizing News Content – MSI – Marketing Science InstituteAnalyzes online consumption of a European newspaper of record to determine the impact of partisan versus balanced content on reader engagement and subscription renewals. 111
Klaus Miller @klausmiller.bsky.social · 01/06/2026𝐄𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐚𝐭 𝐄𝐌𝐀𝐂 2026 this week! Together with @micherossi.bsky.social (HEC Paris), I'm co-organizing two special sessions on Marketing & Public Policy both on Wednesday June 3. If you work on digital platforms, privacy, sustainability, or polarization, please come join us. 150
Reposted by Klaus MillerGarrett Johnson @garjoh.bsky.social · 06/05/2026Our research on the value of cookies & Privacy Sandbox for online publishers with Zhengrong Gu, & @sjkobayashi.bsky.social is now published in PNAS 🎉🎉. Check out this thread for an overview 👇 274
Klaus Miller @klausmiller.bsky.social · 22/05/2026𝐍𝐞𝐰 𝐢𝐧 𝐇𝐚𝐫𝐯𝐚𝐫𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐑𝐞𝐯𝐢𝐞𝐰 with John Zhang (The Wharton School): Most subscription businesses default to auto-renewal. The logic seems obvious, if customers have to actively cancel, many won't. #SubscriptionEconomy #Strategy #Marketing #FieldExperiments 130
Klaus Miller @klausmiller.bsky.social · 22/05/2026New working paper with Shunyao Yan Polarizing news content is great at capturing attention. But does it help publishers where it matters most: subscriptions? #mediaecon #polarization #subscriptions #digitalmarketing 2105