A ballad, after the form of Coleridge Part the First A traveller waits beside the ramp, And stops a passer-by. "You, sir, with the briefcase and the phone - Why won't you meet my eye? You'd stop for a man who'd missed his train, Or one who'd lost his way; Why not for me, who's waited longer Than either, any day?"

Disabled campaigners say the official advice for staying safe in a heatwave can put them in more danger.

Network Rail was ordered to pay me £3,750 in June, after failing — again — to meet me with booked passenger assistance at Euston. It's the second time a court has found against them for exactly this failure, and the judge said the repetition made things worse, not better. Network Rail is now appealing the damages. There's a long and undistinguished history of assistance failures…

Doug Paulley, a wheelchair user and disability rights advocate, reveals troubling internal communications from the Rail Delivery Group (RDG) that mock and undermine his efforts for accessibility in…