When you’ve left a two inch scratch on your mum’s knee, but you’re so stinking cute she doesn’t really mind.
Kate Johnson
@k8johnsonauthor.bsky.social
731 followers 225 following 1.5K posts
Writes books. Loves cats. Talks about both a lot. Represented by Judith Murray at Greene & Heaton
![Screencap of my WhatsApp conversation with the Next.co.uk chatbot about their failure to send me a password reset link. Text as follows:
Next Customer Service
[Al] If your password reset email has not arrived, please check your Junk or Spam folder to ensure it has not been filtered there.
• If you still cannot find the email, please contact our customer support for further assistance. You can find contact options on our support page.
Me: That's what I'm doing
[Al] Is there anything else we can do to help you with your password reset?
Me: Doesn't look like it does it
[Al] I appreciate how frustrating this must be. If you need any help with resetting your password, please let us know.
Me: I am letting you know
[Al] I'm sorry to hear your password reset email has not arrived. Please check your Junk or Spam folder to ensure it hasn't been filtered there.
• If you still cannot find the email, please contact our advisor for further assistance. You can find contact options on our support page.
Me: You said to contact you, so l am contacting you
[Al] How may I assist you today?
Me: This is me contacting you](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:p27gjxwryssrjjp23wb2e2is/bafkreibmhshfzxamksb2mhhmcgqqz4njaihnjjtq32rbmqsfx264avgjza)
