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Abstract. Bureaucratic Reputation Theory (BRT) focuses on the role of public agencies’ reputation as an asset in socio-political dynamics. Agencies aim to

Performance information is often presented in a ranked format. Rankings aggregate a multitude of performance dimensions into an overall score. Simultaneously, rankings may constrain cognitive proce...

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This article validates the bureaucratic reputation scale developed by Lee and Van Ryzin (2019) across diverse countries and languages. Surveys were conducted in New Zealand, Austria, Denmark, and t...

In response to workloads and service demands, frontline workers often prioritize among their clients when delivering public services. This article examines the implications of such bureaucratic prior...

This article validates the bureaucratic reputation scale developed by Lee and Van Ryzin (2019) across diverse countries and languages. Surveys were conducted in New Zealand, Austria, Denmark, and t...